A conceptual model proposed for evaluating education quality at university
Subject Areas : Educational Science
mohammad ataei
1
(دانشجوی دکتری مدیریت دولتی واحد علوم وتحقیقات وعضو هیئت علمی دانشگاه آزاد اسلامی قزوین)
morteza mousavi
2
(دانشیار دانشکده مدیریت دولتی دانشگاه آزاد اسلامی قزوین)
davood haghkhah
3
(دانشجوی دکترا دانشگاه آزاد اسلامی قزوین، عضو هیأت علمی دانشاه میانه)
roghayeh hasanzadeh
4
(دانشجوی دکترا دانشگاه آزاد اسلامی قزوین، عضو هیأت علمی دانشاه میانه.)
Keywords: Students, University, Quality of education, SERVQUAL Model,
Abstract :
This study aims to shed light on the educational and welfare problems faced by students at Islamic Azad University, Qazvin Branch, drawing on customer-oriented approach. The study is based on modified Servqual paradigm which covers 6 dimensions involving the quality of educational services and students' welfare services. Out of 6 hypotheses proposed by the study, 3 hypotheses were rejected . Those hypotheses indicating the significant difference were considered. The study uses surveying method and draws on an integrated model. Morgan formula was used to determine the sample size. As a result, 296 subjects were distributed in four colleges both randomly and in classified manner. To collect data, the study used questionnaire and interview which incorporated 7-option questions and inquiries regarding the perception and knowledge of current situation . The following inferential statistical methods were used: Freedman Test, Kruskal-Wallis Test, Wilcoxon Test.