List of Articles Hazrina binti Ghazali Article 1 - The effect of TQM practices on job satisfaction in higher education institutes. A systematic literature review from the last two decades 10.22094/joie.2023.1972035.2001 Abdulaziz Abdulrahman Alsaad Zuraina binti Dato Mansor Hazrina binti Ghazali Journal of Optimization in Industrial Engineering , Issue 34 , Year , Spring 2023