List of Articles Hamidreza Saeednia Article 1 - Prioritization of Effective Factors on CRM Implementation in Parsian International Hotels Company in Tehran Hamidreza Saeednia Ali Dastjerdi Ali Jafari Sohi International Journal of Management and Business Research , Issue 5 , Year , Winter 2012 Article 2 - Presenting a Model of Customer Experience Management in Mobile Banking Industry for Commercial Banks Customers in Dubai 20.1001.1.22519904.2021.14.2.14.7 10.22094/joie.2021.678825 Maryam Abadi Hamidreza Saeednia Abbas Khorshidi Journal of Optimization in Industrial Engineering , Issue 31 , Year , Autumn 2021