Exploring the Dimensions of Social Responsibility in Tourists’ Destination and their Role in the Willingness to Revisit Using a Mixed Method Research (A Case Study of Gilan Province)

Subject Areas :

Fereshteh  Ghavidel ¹ (Ph.D. Student in Marketing Management, Department of business Management, Rasht Branch, Islamic Azad University, Rasht, Iran)
Ali  Gholipour Soleimani ² (Assistant Professor, Department of business Management, Rasht Branch, Islamic Azad University, Rasht, Iran)
Seyed Mahmoud  Shabgoo Monsef ³ (Assistant Professor, Department of business Management, Rasht Branch, Islamic Azad University, Rasht, Iran)
Alireza  Farokhbakht Foomani ⁴ (Assistant Professor, Department of Management, Bandar Anzali Branch, Islamic Azad University, Bandar Anzali, Iran)

Received: 2021-09-11 Accepted : 2021-11-21 Published : 2021-11-22

Keywords: destination reputation, destination social responsibility, destination trust, revisit willingness, tourists’ satisfaction,

Abstract :

Today, social responsibility has been considered to protect and encourage the return of tourists to the tourism industry, despite growing concerns about environmental degradation, depletion of natural resources, human rights issues and fair trade. The purpose of this study was to explore the dimensions of social responsibility of tourism in Gilan province from the perspective of tourists and to investigate its effect on revisiting willingness as well as the effect of destination trust and tourists’ satisfaction as a mediator and destination reputation as a moderator. Thus, the present study is considered a mixed research. First, in the qualitative stage of the study, the economic, environmental, cultural, legal and ethical dimensions of destination social responsibility obtained from classical Grounded Theory and through in-depth semi-structured interview with 12 internal tourists and coded using "MAXQDA" software have been tested along with hypotheses obtained from studying the internal and external literature, by non-probability sampling and snowball method through a questionnaire from 236 internal tourists and using structural equation modeling using "PLS" method and the "SPSS" software. The findings showed that destination social responsibility does not have a direct and significant effect on revisiting willingness. But this relationship was indirectly confirmed through destination trust and tourists’ satisfaction. Moreover, there was a significant relationship between destination trust and tourists’ satisfaction. The modifier role of reputation in the relationship between economic, environmental, cultural and legal dimensions with destination trust as well as the ethical dimension with tourists’ satisfaction was also confirmed.

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