Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques
Subject Areas : Business Management
Mehdi Kheirandish
1
(Associate Professor, Faculty o Management, Shahid Satari University, Tehran, Iran)
bahram moazeni
2
(PhD Student of Human Resource Management, Faculty of Management. University of Kharazmi, Tehran, Iran)
Golsa Tajik
3
(MSc. MBA - Marketing Management. Faculty of Management, Tehran University, Tehran, Iran)
farshid khamoie
4
(PhD Student of Behavioral Management, Faculty of Management. University of Kharazmi, Tehran, Iran)
Keywords: DEMATEL", , ", EFQM", , ", Structural Equation", , ", The Casual Assessment,
Abstract :
One of the models used to evaluate organizations is the EFQM organizational excellence model which is an adequate tool for institutionalizing organizational concepts and values and identifying the best processes. Although attempts are made in organizations to design and operationalize models of excellence, the causal relationship among empowerment indicators (like leadership, staff, policies and strategies, resources, processes) and results achieved by the employee, customer, society and key performance are rarely addressed. Hence, the purpose of this descriptive applied survey is to identify the effective and influenceable indicators of the model via the Coefficient of Determination, the Linear Structural Equation Modeling and Dematel Technique. The research population comprised the head of departments and senior executives of Education in Tabriz. The research data were gleaned using the EFQM Self-Assessment Questionnaire. Based on the findings emerging from the study, the index of community outcomes and the index of resources and participation were identified as the most effective and the most influenceable indicators, respectively.
Akhshik, S. S., & FarajPahloo, A. (2010), The EFQM Excellence Model and the Assessment of the Quality of Information Technology Management in Medical University Libraries: A Case Study of Jundishapur University. Journal of Health Information Management, 7(2), 161-171, (In Persian).
Abbaszadeh, M. M., Amani Saribegloo, J., Khazri-azar, H., & Pasavi, Q.(2012). An Introduction to the Structural Equation Modeling according PLS Method and Its Application in Behavioral Sciences by Introducing Software Plans, Smart PLS Visual PLS - PLS Graph. Urmia: Urmia University, [In Persian]
Adab, H., & Golvavar, M. (2013), The 2010 EFQM Excellence Model in Iran National Gas Company. Management Studies Quarterly (Improvement and Development), 23(70), 25- 46.(In Persian).
Ali Ahamadi, A., Jafari Eskandari, M., Rashtbari, H., & Ali-Ahmadi, M. H. (2011), Determining the Cause and Effect Relations of the Performance Indicators in Manufacturing Organizations Using the Balanced Scorecard Approach and Structural Equation Model. Future Management Journal, 5(29), 5-26. (In Persian).
Allur. E. (2010), The Dissemination of the EFQM Self-Evaluation Model across Europe. Review of International Comparative Management, 11(5), 63-74.
Amalnik, M. S., Ansari Nejad, A., Ansari Nejad, S., & Miri-Nargesi, S. (2010), Finding the Cause and Effect and Ranking Critical Factors in Success and Failure of the Implementation of Information Systems through Combining Fuzzy DEMATEL and ANP Method. Journal of Industrial Engineering, 44(2), 195-212, (In Persian).
Amini, A., & Ali Nejad, A. (2015), Evaluating and Monitoring The EFQM Excellence Model to Identify Organizational Improvement Opportunities. Quarterly Journal of Decision Engineering, 1(2), 33-60, (In Persian).
Amiran, H. (2004), A Step by Step Guideline to Tte EFQM Excellence INQA Models. Tehran: Moshaverin-e Keyfiyat-saz Publication, (In Persian).
Amiri, M. Reza., & Sheikh-sajadieh, M. (2010), The EFQM Excellence Model. Tehran: Atianegar Publication, (In Persian).
Ansari Jaberi, M. (2009), The Assessment of Karaj Educational Campus Using The EFQM Excellence Model. Master Thesis, Tehran: Tarbiat Moallem University, (In Persian).
Atafar, A., & Forouzan, B. (2013), The Study of Organizational Excellence of Ghaem Sepahan Engineering Company in Isfahan Based on Peters and Waterman Model. Production Management and Operations Management, 4(1), 85-102, (In Persian).
Bilalzadeh, M. (2008), A Comprehensive Quality Management System Based on ISO 9001 and ISO 2000; and Customer Orientation. National Conference on Monitoring and Evaluation of Higher Education; Iran's Higher Education Association, (In Persian).
Farahbakhsh, S., & Mohammadi, T.(2017), The Relationship between Transition Leadership Style and Organizational Excellence in Secondary Secondary Schools of Khorramabad with Emphasis on the Role of Organizational Welfare. Organizational culture management, 15(2), 271- 288, (In Persian).
Faraji, R.(2012), The Relationship between Job Satisfaction and Organizational Excellence in Sport Organizations. International Journal of Academic Research in Business and Social Sciences, 2(6), 356- 372.
Farmani Barough, H.(2009), Study of Causal Relationships in Criteria of EFQM Excellence Model Based on System Dynamics Model. Master's Thesis, Tehran: Tarbiat Modares University, (In Persian).
Farsi, M., & Esmaeilpoor, R.(2014), Exploring Managerial Public Competencies Based on the EFQM Excellence Model. The First International Conference on Management Tools and Techniques, Tehran: Narcish Information Institute, (In Persian).
Ghasemi, A. R.(2008), Charting an Excellence Model for the Performance of Distribution in Chain Stores: A Case Study of Shahrvand Chain Stores. Master Thesis, Tehran: University of Tehran, (In Persian).
Ghasemi, A. R.(2013), Presenting H3SE Excellence Performance Model for Petrochemical Industry. PhD Thesis, Tehran: University of Tehran, (In Persian).
Ghasemi, A. R., & Asghari Zadeh, E.(2013), The Evaluation of the Causal Relations among the Indicators of the H3SE Excellence Model in the Petrochemical Industry. Industrial Management Studies Journal, 12(34), 107-132, (In Persian).
Goldberger, A., & Ducan, S.(1973), Structual Equation Models in The Social Science. New York: Seminar Press.
Hari, S., Akbari, H., Kargherashi, M., & Nouri-almouti, S.(2009),The Study of the Benefits and Achievements the Application of the EFQM Excellence Model in Universities and Institutes of Higher Education. Quarterly Journal of Basrit, 16 (44), 97- 124, (In Persian).
Hayati, M. A.(2010),Theories of Quality in Management and Its Application in Educational System. Available at: http://www.hayati314.blogfa.com/, (In Persian).
Hoyle, R. H.(2004), Structural Equation Modeling: Concepts, Issues, and Applications. SAGE Publication.
Ioncica, M., Negoita, I. M., Petrescu, E. C., & Ioncica, D. (2009), Using the European Model of Total Quality Management to assess the Performance of Organizations, Case Study on Educational Services. Amfiteatru Economic, 11(26), 402 - 411.
Jankal, R., & Jankalova, M.(2016), The Application of the Efqm Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies. Procedia Economics and Finance, 15(39), 660-667.
Lawson-Body, A., & Limayem, M.(2004), The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics. Journal of Computer-Mediated Communication, 9(4).
Liu, Y. L., & Ko, P.F.(2017), A Modified EFQM Excellence Model for Effective Evaluation in the Hotel Industry. Total Quality Management & Business Excellence, 2(5), 1-14.
Majidbi Mikaeeli, T., Iman, N., & Arab, V. (2012), The Evaluation of Educational System in Mazandaran Province Based on EFQM Model. Management Quarterly, 9, 103-112, (In Persian).
Maleki, M. R., & Izadi, A. R. (2010), The Status of Enabling Strategies in Tehran Hospitals Based on Organizational Excellence Model. Payesh Quarterly, 9(2), 131-136, (In Persian).
Maleki, M. R., Nasrollah Poursourani, D., Motlagh, M. E., Tafiqi, S., Kabir, M. J., & Jafari, N. (2011), The Necessity of Revising Common Methods of Performance Evaluation in Medical Sciences Universities based on Organizational Excellence Models. Hakim Journal, 14(1), 50-56, (In Persian).
Marques, A. I., Rosa, M. J., Soares, P., Santos, R., Mota, J. & Carvalho, J.(2011), Evaluation of Physical Activity Programmes for Elderly People-a Descriptive Study Using the EFQM’ Criteria. BMC Public Health, 11(123), 1-16.
Mir Fakhredini, H., Farid, D., & Sayyadi Toranloo, H. (2009), Using EFQM Model to Analyze the Dimensions of Organizational Culture in Health Care Centers (Case Study: Yazd Hospitals). Journal of Shaheed Sadoughi University, 17(2), 163-175, (In Persian).
Mohsenin, S. H., & Esfidani, M.(2014), Structural Equations According to Least Squares Approach with the Help of Smart-PLS (Educational and Applied) Software. Tehran: Mehraban Publication, (In Persian).
Najmi, M.(2008), EFQM Excellence Model: from Idea to Action. Tehran: Saramad Publication, (In Persian).
Raisei Nafchi, A., & Ghasemi, A. R.(2017), The Evaluation of Causal Relationships among the Functional areas of Knowledge Management Project in Petrochemical Industry. New Research on Khatam Management, 1(1), 67-86, (In Persian).
Rajabzade Qatari, A., Abbasi, H., Azar, A., & Taqavi, a.(2015), Developing Police Excellence Model Using AHP and DEMATEL Approaches. Human Resource Management Research Journal, 5(3), 91- 114, (In Persian).
Rasooli, N., Ebrahimnezhad, S., & Seyed Ali Akbar, S.M.(2014), The Implementation of the EFQM Model with Fuzzy ANP and Fuzzy DEMATEL for the Hospital. Third National Conference on Accounting and Management, (In Persian).
Rosa, M. J., & Amaral, A.(2007), A Self - Assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model, Quality Assurance in Higher Education, 20(12), 181- 207.
Sadeh, E., & Arumugam, V.C.(2010), Interrelationships among EFQM Excellence Criteria in Iranian Industrial SMEs. European Journal of Economics, Finance and Administrative sciences, 19(1), 155-167.
Sarmed, Z., Bazargan, A., & Hejazi, E.(2014), Research Methodologies in Behavioral Sciences. Tehran: Agah Publication, (In Persian).
Senova, A., & Antosova, M.(2015), Business Performance Assessment and the EFQM Excellence Model 2010 (Case Study). Management, 20(1), 183-190.
Seyed Naghavi, M. A., Vaezi, R., Ghorbani Zade, V., & AFkaneh, M. (2018), A Model of Human Resources Excellence for Iranian Governmental Organizations. Quarterly Journal of Public Organzations Management, 6(2), 11-26, (In Persian).
Smyth, H. J., & Morris, P. W.(2007), An Epistemological Evaluation of Research into Projects and Their Management: Methodological Issues. International Journal of Project Management, 25(4), 423-436.
Sumrit, D, & Anuntavoranich, P.(2013), Using DEMATEL Method to Analyze the Causal Relations on Technological Innovation Capability Evaluation Factors in Thai Technology-Based Firms. International Transaction Journal of Engineering, Management, Applied Sciences & Technologies, 4(2), 81-103.
Tari, J. J.(2006), An EFQM Model Self-Assessment Exercise at a Spanish University. Journal of Education Administration, 44(2), 170-188.
Uzunovic, E., Canizares, C., Huang, Z., Ni, Y., Shen, C., Wu, F., & Chen, S.(2000), Discussion of Application of Unified Power Flow Controller in IInterconnected Power Systems-Modeling, Interface, Control Strategy, and Case Study [and reply]. IEEE Transactions on Power Systems, 15(4), 1461-1462.
Vernero, S., Nabitz, U., Bragonzi, G., Rebelli, A., & Molinari. R.(2007), A Two level EFQM Self -Assessment in an Italian Hospital. International Journal of Health Care Quality Assurance, 20(3), 215-231.
Wei, W. W. & Yu, T. L.(2007), Developing Global Managers' Competencies Using the Fuzzy DEMATEL Method. Expert System Application, 32(2), 499-507
_||_Akhshik, S. S., & FarajPahloo, A. (2010), The EFQM Excellence Model and the Assessment of the Quality of Information Technology Management in Medical University Libraries: A Case Study of Jundishapur University. Journal of Health Information Management, 7(2), 161-171, (In Persian).
Abbaszadeh, M. M., Amani Saribegloo, J., Khazri-azar, H., & Pasavi, Q.(2012). An Introduction to the Structural Equation Modeling according PLS Method and Its Application in Behavioral Sciences by Introducing Software Plans, Smart PLS Visual PLS - PLS Graph. Urmia: Urmia University, [In Persian]
Adab, H., & Golvavar, M. (2013), The 2010 EFQM Excellence Model in Iran National Gas Company. Management Studies Quarterly (Improvement and Development), 23(70), 25- 46.(In Persian).
Ali Ahamadi, A., Jafari Eskandari, M., Rashtbari, H., & Ali-Ahmadi, M. H. (2011), Determining the Cause and Effect Relations of the Performance Indicators in Manufacturing Organizations Using the Balanced Scorecard Approach and Structural Equation Model. Future Management Journal, 5(29), 5-26. (In Persian).
Allur. E. (2010), The Dissemination of the EFQM Self-Evaluation Model across Europe. Review of International Comparative Management, 11(5), 63-74.
Amalnik, M. S., Ansari Nejad, A., Ansari Nejad, S., & Miri-Nargesi, S. (2010), Finding the Cause and Effect and Ranking Critical Factors in Success and Failure of the Implementation of Information Systems through Combining Fuzzy DEMATEL and ANP Method. Journal of Industrial Engineering, 44(2), 195-212, (In Persian).
Amini, A., & Ali Nejad, A. (2015), Evaluating and Monitoring The EFQM Excellence Model to Identify Organizational Improvement Opportunities. Quarterly Journal of Decision Engineering, 1(2), 33-60, (In Persian).
Amiran, H. (2004), A Step by Step Guideline to Tte EFQM Excellence INQA Models. Tehran: Moshaverin-e Keyfiyat-saz Publication, (In Persian).
Amiri, M. Reza., & Sheikh-sajadieh, M. (2010), The EFQM Excellence Model. Tehran: Atianegar Publication, (In Persian).
Ansari Jaberi, M. (2009), The Assessment of Karaj Educational Campus Using The EFQM Excellence Model. Master Thesis, Tehran: Tarbiat Moallem University, (In Persian).
Atafar, A., & Forouzan, B. (2013), The Study of Organizational Excellence of Ghaem Sepahan Engineering Company in Isfahan Based on Peters and Waterman Model. Production Management and Operations Management, 4(1), 85-102, (In Persian).
Bilalzadeh, M. (2008), A Comprehensive Quality Management System Based on ISO 9001 and ISO 2000; and Customer Orientation. National Conference on Monitoring and Evaluation of Higher Education; Iran's Higher Education Association, (In Persian).
Farahbakhsh, S., & Mohammadi, T.(2017), The Relationship between Transition Leadership Style and Organizational Excellence in Secondary Secondary Schools of Khorramabad with Emphasis on the Role of Organizational Welfare. Organizational culture management, 15(2), 271- 288, (In Persian).
Faraji, R.(2012), The Relationship between Job Satisfaction and Organizational Excellence in Sport Organizations. International Journal of Academic Research in Business and Social Sciences, 2(6), 356- 372.
Farmani Barough, H.(2009), Study of Causal Relationships in Criteria of EFQM Excellence Model Based on System Dynamics Model. Master's Thesis, Tehran: Tarbiat Modares University, (In Persian).
Farsi, M., & Esmaeilpoor, R.(2014), Exploring Managerial Public Competencies Based on the EFQM Excellence Model. The First International Conference on Management Tools and Techniques, Tehran: Narcish Information Institute, (In Persian).
Ghasemi, A. R.(2008), Charting an Excellence Model for the Performance of Distribution in Chain Stores: A Case Study of Shahrvand Chain Stores. Master Thesis, Tehran: University of Tehran, (In Persian).
Ghasemi, A. R.(2013), Presenting H3SE Excellence Performance Model for Petrochemical Industry. PhD Thesis, Tehran: University of Tehran, (In Persian).
Ghasemi, A. R., & Asghari Zadeh, E.(2013), The Evaluation of the Causal Relations among the Indicators of the H3SE Excellence Model in the Petrochemical Industry. Industrial Management Studies Journal, 12(34), 107-132, (In Persian).
Goldberger, A., & Ducan, S.(1973), Structual Equation Models in The Social Science. New York: Seminar Press.
Hari, S., Akbari, H., Kargherashi, M., & Nouri-almouti, S.(2009),The Study of the Benefits and Achievements the Application of the EFQM Excellence Model in Universities and Institutes of Higher Education. Quarterly Journal of Basrit, 16 (44), 97- 124, (In Persian).
Hayati, M. A.(2010),Theories of Quality in Management and Its Application in Educational System. Available at: http://www.hayati314.blogfa.com/, (In Persian).
Hoyle, R. H.(2004), Structural Equation Modeling: Concepts, Issues, and Applications. SAGE Publication.
Ioncica, M., Negoita, I. M., Petrescu, E. C., & Ioncica, D. (2009), Using the European Model of Total Quality Management to assess the Performance of Organizations, Case Study on Educational Services. Amfiteatru Economic, 11(26), 402 - 411.
Jankal, R., & Jankalova, M.(2016), The Application of the Efqm Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies. Procedia Economics and Finance, 15(39), 660-667.
Lawson-Body, A., & Limayem, M.(2004), The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics. Journal of Computer-Mediated Communication, 9(4).
Liu, Y. L., & Ko, P.F.(2017), A Modified EFQM Excellence Model for Effective Evaluation in the Hotel Industry. Total Quality Management & Business Excellence, 2(5), 1-14.
Majidbi Mikaeeli, T., Iman, N., & Arab, V. (2012), The Evaluation of Educational System in Mazandaran Province Based on EFQM Model. Management Quarterly, 9, 103-112, (In Persian).
Maleki, M. R., & Izadi, A. R. (2010), The Status of Enabling Strategies in Tehran Hospitals Based on Organizational Excellence Model. Payesh Quarterly, 9(2), 131-136, (In Persian).
Maleki, M. R., Nasrollah Poursourani, D., Motlagh, M. E., Tafiqi, S., Kabir, M. J., & Jafari, N. (2011), The Necessity of Revising Common Methods of Performance Evaluation in Medical Sciences Universities based on Organizational Excellence Models. Hakim Journal, 14(1), 50-56, (In Persian).
Marques, A. I., Rosa, M. J., Soares, P., Santos, R., Mota, J. & Carvalho, J.(2011), Evaluation of Physical Activity Programmes for Elderly People-a Descriptive Study Using the EFQM’ Criteria. BMC Public Health, 11(123), 1-16.
Mir Fakhredini, H., Farid, D., & Sayyadi Toranloo, H. (2009), Using EFQM Model to Analyze the Dimensions of Organizational Culture in Health Care Centers (Case Study: Yazd Hospitals). Journal of Shaheed Sadoughi University, 17(2), 163-175, (In Persian).
Mohsenin, S. H., & Esfidani, M.(2014), Structural Equations According to Least Squares Approach with the Help of Smart-PLS (Educational and Applied) Software. Tehran: Mehraban Publication, (In Persian).
Najmi, M.(2008), EFQM Excellence Model: from Idea to Action. Tehran: Saramad Publication, (In Persian).
Raisei Nafchi, A., & Ghasemi, A. R.(2017), The Evaluation of Causal Relationships among the Functional areas of Knowledge Management Project in Petrochemical Industry. New Research on Khatam Management, 1(1), 67-86, (In Persian).
Rajabzade Qatari, A., Abbasi, H., Azar, A., & Taqavi, a.(2015), Developing Police Excellence Model Using AHP and DEMATEL Approaches. Human Resource Management Research Journal, 5(3), 91- 114, (In Persian).
Rasooli, N., Ebrahimnezhad, S., & Seyed Ali Akbar, S.M.(2014), The Implementation of the EFQM Model with Fuzzy ANP and Fuzzy DEMATEL for the Hospital. Third National Conference on Accounting and Management, (In Persian).
Rosa, M. J., & Amaral, A.(2007), A Self - Assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model, Quality Assurance in Higher Education, 20(12), 181- 207.
Sadeh, E., & Arumugam, V.C.(2010), Interrelationships among EFQM Excellence Criteria in Iranian Industrial SMEs. European Journal of Economics, Finance and Administrative sciences, 19(1), 155-167.
Sarmed, Z., Bazargan, A., & Hejazi, E.(2014), Research Methodologies in Behavioral Sciences. Tehran: Agah Publication, (In Persian).
Senova, A., & Antosova, M.(2015), Business Performance Assessment and the EFQM Excellence Model 2010 (Case Study). Management, 20(1), 183-190.
Seyed Naghavi, M. A., Vaezi, R., Ghorbani Zade, V., & AFkaneh, M. (2018), A Model of Human Resources Excellence for Iranian Governmental Organizations. Quarterly Journal of Public Organzations Management, 6(2), 11-26, (In Persian).
Smyth, H. J., & Morris, P. W.(2007), An Epistemological Evaluation of Research into Projects and Their Management: Methodological Issues. International Journal of Project Management, 25(4), 423-436.
Sumrit, D, & Anuntavoranich, P.(2013), Using DEMATEL Method to Analyze the Causal Relations on Technological Innovation Capability Evaluation Factors in Thai Technology-Based Firms. International Transaction Journal of Engineering, Management, Applied Sciences & Technologies, 4(2), 81-103.
Tari, J. J.(2006), An EFQM Model Self-Assessment Exercise at a Spanish University. Journal of Education Administration, 44(2), 170-188.
Uzunovic, E., Canizares, C., Huang, Z., Ni, Y., Shen, C., Wu, F., & Chen, S.(2000), Discussion of Application of Unified Power Flow Controller in IInterconnected Power Systems-Modeling, Interface, Control Strategy, and Case Study [and reply]. IEEE Transactions on Power Systems, 15(4), 1461-1462.
Vernero, S., Nabitz, U., Bragonzi, G., Rebelli, A., & Molinari. R.(2007), A Two level EFQM Self -Assessment in an Italian Hospital. International Journal of Health Care Quality Assurance, 20(3), 215-231.
Wei, W. W. & Yu, T. L.(2007), Developing Global Managers' Competencies Using the Fuzzy DEMATEL Method. Expert System Application, 32(2), 499-507
