Satisfaction of Iraqi Kirkuk female students with short-term educational services and its relationship with the quality of education in the Islamic Azad University of Tabriz
Subject Areas : Woman and family
1 - *Department of Nursing, Tabriz Branch, Islamic Azad University, Tabriz, Iran
Keywords: satisfaction", "educational services", "Education quality",
Abstract :
ABSTRACT: Students' viewpoints and satisfaction are important and necessary in assessing the quality of educational services provided in universities. The aim of this study was to investigate the satisfaction of female students from short-term educational services and its relationship with the quality of education in Islamic Azad University of Tabriz. This descriptive cross-sectional study was conducted in 2019. The research population included female nursing students in the Kirkuk University in Iraq. Data collection tool was a questionnaire based on the service quality tools. It consisted of three parts: demographic characteristics, educational service quality dimensions, and service quality satisfaction. Spss statistical software was used for data analysis, descriptive, inferential and analytical statistics such as one-way analysis of variance, Pearson correlation coefficient and multivariate linear regression analysis. Average students' satisfaction scores about general quality of educational services was 1.31. According to Pearson's correlation coefficient, there was a direct correlation and statistically significant relationship between dimensions of service quality and student's satisfaction (p <0.05). Composite regression analysis, showed a significant statistical relationship between dimensions of educational services and the quality of educational services, (p <0.05). To improve the quality of educational services, better monitoring and evaluation, long-term training courses, strengthen client honor implementation plan, expert teachers and educators are effective. Coordination between educational programs and facilities, using efficient instructors and professors with high social term, good dealing with students and using the same evaluation methods, are fruitful and can be used in other educational areas at other universities. Keywords: satisfaction, educational services, Quality of education.
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- Baron, A., (2000), Behavior in organization. New York: Allyn and Bacon Inc.
- Brink, A., Berndt, A., (2005), Customer relationship management and customer service. Lansdowne: Juta and Co.
- Darabi, F,. (2009), Evalutation of clinical training from the viewpoit of kermanshah students last term compared with nursing and midwifery students, yazd university of Medical Science Journal, 15 (5), p: 23-9. [persion]
- Delaram, M., (2006), Clinical education from the viewpoints of nursing and midwifery students in Shahre kord University of Medical Sciences, Iranian Journal of Medical Education, 6 (2), p:129-35. [persion]
- Elliott, J., (2011), Action research for educational change. Philadelphia: Open University Press.
- Ennew, C., Reed, G., Binks, M., (2003). Importance-performance analysis and measurement of SQ, European Journal of Marketing, 27(2), p: 59-70.
- Feali, Saeed., Biglari, Negein., Pezeshki Rad, Gholamreza., (2012), Iranian Journal of Agricultural Economics and Development Research, 2(1), p: 199-207. [In Persian]
- Fotoukian, Z,. Hosseini, S,J,. Beheshti, Z,. Zabihi, A,. Aziznejad, P,. (2013), Clinical education status according to the nursing students’ view point, Babol Medical Sciences University, 1 (1), p: 26-33. [In Persion]
- Gunter, H.M., (2000), Thinking theory: the field of education management in England and Wales. Sociology Journal, 21(4), p: 623-35.
- Heskett, J.L., Swe, S.L., (2009), The service profit chain: How leading companies' link profit to loyalty and satisfaction, New York: Free Press.
- Johnson, D., (2005), Developing an approach to educational management development in South Africa, Comparative Education 31(2), p: 223-42.
- Jourabchi, Zinat., (2009), Assessment of clinical education in midwifery group about planning, quality and quantity in view point of educators and students, The journal of education in medical science, 44(7), p:32-46. [In Persian]
- Kardis, A., Kombli-Kodovazeniti, M., Hatzigergiou, D & Panis, V., (2011), Expectations and perceptions of Greek patients regarding the quality of dental health care, International Journal for Quality in Health Care, 13( 5), p:409-16.
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- Moridi, g,. valiee, s,. khaledi, s,. Fathi, M,. Shafiean, M,. Gharibi, F,. (2012), Clinical education stressors from the perspective of students of nursing midwifery and operating room: A study in Kurdistan university of medical sciences, Iranian Journal of Medical Education, 11(7), p: 675-84. [In Persion]
- Nailul, M,. Abang, A,. Francine, R,. (2009), Influence of service and product quality towards customer satisfaction, World academy of science, engineering and technology, 8(4), p:45-53.
- Njovo, M., Makach, C., (2015), Service quality: A key determinant of organizational competitiveness. Archive research journal, 3(1), p: 238-245.
- Parasuraman, A., Zeithaml, V., Berry, L., (1998). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64(1), p:12-40.
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- Pezhhan, Akbar, Sabaghzadeh, Mehri, Yagunibifar, Mohammad Ali, (1389), Satisfaction of students from educational services and facilities in Sabzbar medical science university in 1387. Sabzvar Medical science university and health services magazine.17(2), P: 129-134. [In Persion]
- Schneider, B., White, S., (2011), Service quality: research perspectives, London: Foundations for organizational sciences.
- Siadat, S,. Shams, B,. Homaie, R,. Gharibi, L,. (2006), Satisfaction of students and faculty members of graduate studies from educational services management in Isfahan medical sciences. Iranian Journal of Medical Education, 5(2), p: 93-99. [persion]
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- Vahabi, S,. Ebadi, A,. Rahmani R,. (2011), Comparison of the status of clinical education in the views of nursing educators and students, Bimonthly Education Strategy in Medical Science, 3 (4), p: 179-182. [In Persion]
- Yeo, R., K., (2008), Brewing service quality in higher education, Quality Assurance in Education Journal, 16(1), p:270-1.
- Zafiropoulos, C,. Verana, V,. (2007), Service quality assessment in a Greek higher education institute, Journal of Business Economic and Management, 9(1), p: 33-45.
