Identification and Priority Estimation of Motivational Factors Influencing Knowledge Sharing among Knowledge Workers by Fuzzy Multiple Criteria Decision Making Approach (F-MCDM)

Subject Areas : مدیریت

Mahmoud Modiri ¹ , Masoumeh Shakibaei Sabet ² , Hassan Rangriz ³

1 - استادیار دانشکده مدیریت، دانشگاه آزاد اسلامی، واحد تهران جنوب، تهران، ایران
2 - کارشناس ارشد مدیریت، دانشگاه آزاداسلامی، واحد قزوین، قزوین، ایران(عهده دار مکاتبات)
3 - استادیار دانشکده مدیریت، دانشگاه علوم اقتصادی، تهران، ایران

Received: 2014-03-05 Accepted : 2014-10-15 Published : 2014-11-22

Keywords: Multiple Criteria Decision Making, Knowledge Sharing, Knowledge Workers, Fuzzy TOPSIS, Fuzzy AHP,

Abstract :

The present research aims to identify and prioritize the motivational factors influencing knowledge sharing among an organization’s knowledge workers, to provide managers with a framework for personnel’s knowledge sharing, and to increase personnel’s willingness to share knowledge in order to overcome organization’s current problems. In knowledge economy, knowledge-based organizations specifically count on their personnel. Knowledge sharing is important for organizations because it enables them to improve their skills and provides them with value, credibility, and competitive advantage. When an organization’s personnel share their knowledge and personal experience, innovation occurs. In order to answer the research questions, credible techniques of Fuzzy-multiple Criteria Decision Making (F-MCDM) were used. Fuzzy-Analytical Hierarchy Process (F-AHP) technique was used to rank the criteria and to determine their relative importance. Finally, Fuzzy-Technique for Order-Preference by Similarity to Ideal Solution (F-TOPSIS) was used to prioritize the options of hierarchical model (four stages of knowledge sharing process). According to the ranking results, “trust in management” is ranked first. Moreover, after reviewing the effect of every 21 indicator on four stages of knowledge sharing process in the studied context, “internalization” was found to be of more importance compared to other stages of knowledge sharing process.