Prioritizing of Agility Dimensions in Public Organizations in Social Security Organization of Qazvin

Subject Areas : مدیریت

Akbar Hassanpor ¹ , Naser Hamidi ² , Mehdi Siyahbani ³

1 - استاد یار دانشکده مدیریت، دانشگاه خوارزمی، تهران، ایران
2 - دانشیار دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی، واحد قزوین، قزوین، ایران
3 - کارشناسی ارشد مدیریت دولتی، دانشگاه آزاد اسلامی، واحد قزوین، قزوین، ایران (عهده¬دار مکاتبات)

Received: 2014-05-14 Accepted : 2014-10-05 Published : 2015-02-20

Keywords: Fuzzy Logic, Agility, Interpretive Structural Modeling,

Abstract :

Today, the organization's ability to respond to rapid environmental changes and meet customer needs is one of the most important advantages. Organizational agility can be regarded as a complete and the most rational response to the changes ahead. Agility in the public sector can also apply a suitable domain for development of this concept. Public sector moving to being agility causes to get rid of traditional mechanism and developing serving processes. Unfortunately there is inadequate study about ranking the dimensions of agility and identifying indices of dimensions. The purpose of this study is ranking the dimensions of agility, identifying the main obstacles to improve agility, helping managers to achieve an agile organization is better. Therefore a large-scale study is conducted in the literature, so seven main dimensions of agility and 83 indicators were identified after being confirmed by the elite. The dimensions were included in the questionnaire to be presented to social security experts of Qazvin. The obtained results were analyzed using interpretive-structural modeling techniques, yielding the correlation and the sequence of factors. Then, having determined the organizational agility level, the fuzzy technique was used to rank the factors affecting agility, and the main barriers to organizational agility (from the viewpoint of dimensions) were identified in this case study.