The model of e-government capability to promote organizational trust and the moderating role of organizational social responsibility
Subject Areas : knowledge Management
Adeleh Sadeghi Moghaddam
1
(
Department of Sport Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran
)
Farideh Ashraf Ganjouei
2
(
Sport Management Department, Central Tehran Branch, Islamic Azad University, Tehran, Iran
)
مهدی Tojari
3
(
Sport management department, Central Tehran branch, Islamic Azad university, Tehran, Iran
)
Keywords: promotion, organizational institutional trust, E-government, Experts moral responsibility,
Abstract :
The purpose of this study is to determine the e-government capability model on promoting the institutional trust of the organization and the moderating role of ethical responsibility in the experts of the Ministry of Sports and Youth. This descriptive-correlational study was performed on 110 experts of the Ministry of Sports and Youth who were simple randomly selected (lottery). The instruments used were demographic questionnaire, "E-Government Questionnaire", " Organizational Trust Questionnaire " and "Corporate Moral Responsibility Questionnaire". Face and content validity by qualitative method approved and convergence of questionnaires and reliability by internal consistency method were evaluated and confirmed by calculating Cronbach's alpha coefficient as 0.8 and composite reliability. The collected data were analyzed in SPSS. 18 and PLS. 23. The value of t-statistic was 18.34 for the relationship between e-government and organizational trust with the mediating role of social responsibility. The values of standard coefficients of e-government path on social responsibility, social responsibility on organizational trust and e-government on organizational trust through social responsibility were reported to be 0.514 positive. There is a positive and significant correlation between the ability of e-government to promote organizational trust. The variable of social responsibility in the relationship between e-government capability on organizational trust plays a relative moderating role.
Dargahi, H., & Moammaei, H. (2020). Investigating Relationship between Managers’ Ethical Leadership with Social Responsibility and Organizational Trust in Tehran University of Medical Sciences Hospitals Clinical Laboratories. Journal of Laboratory and Diagnosis, 12(47), 48–61. http://labdiagnosis.ir/article-1-393-en.html (Persian).
Darwazeh, S., Khrisat, D., & Al Dajah, S. (2016). Effect of application of E-government on the staff performance in the greater Amman municipality a field study. Research in Business and Management, 3(2), 19–40. https://doi.org/10.5296/rbm.v3i2.9640
de Jong, M. D. T., & van der Meer, M. (2017). How does it fit? Exploring the congruence between organizations and their corporate social responsibility (CSR) activities. Journal of Business Ethics, 143(1), 71–83. https://doi.org/10.1007/s10551-015-2782-2
Dietz, G., & Hartog, D. N. Den. (2006). Measuring trust inside organizations. Personnel Review, 35(5), 557–588. https://doi.org/10.1108/00483480610682299
Drucker, P. F. (1979). MANAGEMENT – An abridged and revised version of Management: Tasks, Responsibilities, Practices by Peter F Drucker - Paperback - Reprint - 1979 - from Syber’s Books ABN 15 100 960 047 (SKU: 0265482). Pan. https://www.biblio.com/book/management-150-abridged-revised-version-management/d/882769213
Ellonen, R., Blomqvist, K., & Puumalainen, K. (2008). The Role of Trust in Organisational Innovativeness. European Journal of Innovation Management, 11(2), 160–181. https://doi.org/10.1108/14601060810869848
Farhang, A., Siadat, S. A., Molavi, H., & Hoveida, R. (2010). Study of Factoral Structure of Organizational Trust and its Indices Relation with Organizational Learning in Southeast Public Universities. Quarterly Journal of Research and Planning in Higher Education, 16(1), 111–130. http://journal.irphe.ac.ir/article-1-761-en.html (Persian).
Galbreath, J. (2010). How does corporate social responsibility benefit firms? Evidence from Australia. European Business Review, 22(4), 411–431. https://doi.org/10.1108/09555341011056186
Ghadami, M., & Kowsar, Z. (2012). The Relationship between E-Government and Organization Social Responsibility. Management Studies in Development and Evolution, 22(71), 75–104. https://jmsd.atu.ac.ir/article_217.html (Persian).
Glavas, A. (2016). Corporate Social Responsibility and Organizational Psychology: An Integrative Review. Frontiers in Psychology, 7(144), 1–13. https://doi.org/10.3389/fpsyg.2016.00144
Karimian, M. V., Sardari, A., & Silavi, I. (2015). A Study of Relationship between Intentions to E-Government with Organization Agility. Journal of Development Evolution Management, 22, 37–44. http://www.jdem.ir/article_488.html (Persian).
Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64(101400), 101400. https://doi.org/10.1016/j.techsoc.2020.101400
Khosrozadeh, M., Hosseini, M., Kashaninia, Z., Sedghi Goyaghaj, N., & Amini, M. (2016). The correlation between organizational justice and job satisfaction among nurses. Health Promotion Management, 5(2), 1015. http://jhpm.ir/article-1-587-fa.html (Persian).
Kim, S. (2019). The process model of corporate social responsibility (CSR) communication: CSR communication and its relationship with consumers’ CSR knowledge, trust, and corporate reputation perception. Journal of Business Ethics, 154(4), 1143–1159. https://doi.org/10.1007/s10551-017-3433-6
KPGM International. (2013). The KPMG survey of corporate responsibility reporting 2013. https://www.researchgate.net/publication/280712152_The_KPMG_Survey_of_Corporate_Responsibility_Reporting_2013
Lee, O. K., Sambamurthy, V., Lim, K. H., & Wei, K. K. (2015). How does IT ambidexterity impact organizational agility? Information Systems Research, 26(2), 398–417. https://doi.org/10.1287/isre.2015.0577
Mahmoudi, O. (2015). The impact of E-government on organizational agility: Case study of governmental banks in Iran. International Journal of Management, Accounting and Economics, 2(10), 1–20. http://www.ijmae.com/article_117730.html
Mensah, I. K., & Adams, S. (2020). A Comparative Analysis of the Impact of Political Trust on the Adoption of E-Government Services. International Journal of Public Administration, 43(8), 682–696. https://doi.org/10.1080/01900692.2019.1645687
Mohammad Shafiee, M., & Ahmadzadeh, S. (2017). The impact of organizational agility and corporate social responsibility on brand image. Journal of Brand Management, 4(1), 41–78. https://bmr.alzahra.ac.ir/article_3448.html?lang=en (Persian).
Mozes, M., Josman, Z., & Yaniv, E. (2011). Corporate social responsibility organizational identification and motivation. Social Responsibility Journal, 7(2), 310–325. https://doi.org/10.1108/17471111111141558
Nasiri Valikbani, F. (2014). The relationship between perceived organizational protection of urban management with social responsibility and municipal employees’ job performance of Hamadan. Journal of Urban Economics and Management, 2, 97–108. https://www.sid.ir/en/journal/ViewPaper.aspx?ID=420305 (Persian).
Nekuzad, N., Ahmady, S., Hisseini, M., & Mohammadkhani, K. (2019). Related factors using electronic health literacy: A systematic review. Journal of Health Promotion Managment (JHPM), 8(1), 53–63. http://jhpm.ir/article-1-995-fa.html (Persian).
Panwar, R., Han, X., & Hansen, E. (2010). A demographic examination of societal views regarding corporate social responsibility in the US forest products industry. Forest Policy and Economics, 12(2), 121–128. https://doi.org/10.1016/j.forpol.2009.09.003
Ramli, R. M. (2017). E-government implementation challenges in Malaysia and south Korea: A comparative study. The Electronic Journal of Information Systems in Developing Countries, 80(1), 1–26. https://doi.org/10.1002/j.1681-4835.2017.tb00591.x
Rezaei, M., & Yaghoubi, E. (2016). E-Government: A new model of public service and administrative reform. Urban Management Quarterly, 14(41), 247–265. https://www.magiran.com/paper/1500255
Safitri, E. M., Susanto, T. D., Hadiwiyanti, R., & Pratama, A. (2020). How IT support a government organization’s agility to respond citizen’s changing needs? Literature review. Journal of Physics: Conference Series, 1569, 1–6. https://doi.org/10.1088/1742-6596/1569/2/022040
Shen, J., & Benson, J. (2016). When CSR is a social norm: How socially responsible human resource management affects employee work behavior. Journal of Management, 42(6), 1723–1746. https://doi.org/10.1177/0149206314522300
Shirazi, A., & Ahmadi Zahrani, M. (2015). Surveying the Relationship of Ethical Organization Climate to Organizational Trust and Organizational commitment of High School Teachers in Esfahan. Journal of New Approaches in Educational Administration, 5(20), 41–64. http://jedu.miau.ac.ir/?_action=article&au=15560&_au (Persian)
Shirazi, A., Khodaverdian, E., & Naeemi, M. (2013). The effect of organizational trust on organizational citizenship behaviors (Case of: North Khorasan Gas Company). Transformaion Management Journal, 4(7), 133–154. https://doi.org/10.22067/pmt.v4i7.19470 (Persian).
Smith, P. A., & Birney, L. L. (2005). The Organizational Trust of Elementary Schools and Dimensions of Student Bullying. International Journal of Educational Management, 19(6), 469–485. https://doi.org/https://doi.org/10.1108/09513540510617427
Soltani, M., Nejat, S., & Jafari, K. (2016). Exploring the effects of CSR on organizational commitment: the mediating role of corporate culture. Organizational Behavior Studies Quarterly, 4(15), 172–145. http://obs.sinaweb.net/article_18884.html?lang=en (Persian).
Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information technology and the search for organizational agility: A systematic review with future research possibilities. Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002
Torres, L., Pina, V., & Royo, S. (2005). E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, 29(5), 531–553. https://doi.org/10.1108/14684520510628918
Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-government – A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001
Weerakkody, V., El-Haddadeh, R., Sivarajah, U., Omar, A., & Molnar, A. (2019). A case analysis of E-government service delivery through a service chain dimension. International Journal of Information Management, 47, 233–238. https://doi.org/10.1016/j.ijinfomgt.2018.11.001
Yu, M. C., Mai, Q., Tsai, S. B., & Dai, Y. (2018). An empirical study on the organizational trust, employee-organization relationship and innovative behavior from the integrated perspective of social exchange and organizational sustainability. Sustainability, 10(3), 864–878. https://doi.org/10.3390/su10030864
_||_Dargahi, H., & Moammaei, H. (2020). Investigating Relationship between Managers’ Ethical Leadership with Social Responsibility and Organizational Trust in Tehran University of Medical Sciences Hospitals Clinical Laboratories. Journal of Laboratory and Diagnosis, 12(47), 48–61. http://labdiagnosis.ir/article-1-393-en.html (Persian).
Darwazeh, S., Khrisat, D., & Al Dajah, S. (2016). Effect of application of E-government on the staff performance in the greater Amman municipality a field study. Research in Business and Management, 3(2), 19–40. https://doi.org/10.5296/rbm.v3i2.9640
de Jong, M. D. T., & van der Meer, M. (2017). How does it fit? Exploring the congruence between organizations and their corporate social responsibility (CSR) activities. Journal of Business Ethics, 143(1), 71–83. https://doi.org/10.1007/s10551-015-2782-2
Dietz, G., & Hartog, D. N. Den. (2006). Measuring trust inside organizations. Personnel Review, 35(5), 557–588. https://doi.org/10.1108/00483480610682299
Drucker, P. F. (1979). MANAGEMENT – An abridged and revised version of Management: Tasks, Responsibilities, Practices by Peter F Drucker - Paperback - Reprint - 1979 - from Syber’s Books ABN 15 100 960 047 (SKU: 0265482). Pan. https://www.biblio.com/book/management-150-abridged-revised-version-management/d/882769213
Ellonen, R., Blomqvist, K., & Puumalainen, K. (2008). The Role of Trust in Organisational Innovativeness. European Journal of Innovation Management, 11(2), 160–181. https://doi.org/10.1108/14601060810869848
Farhang, A., Siadat, S. A., Molavi, H., & Hoveida, R. (2010). Study of Factoral Structure of Organizational Trust and its Indices Relation with Organizational Learning in Southeast Public Universities. Quarterly Journal of Research and Planning in Higher Education, 16(1), 111–130. http://journal.irphe.ac.ir/article-1-761-en.html (Persian).
Galbreath, J. (2010). How does corporate social responsibility benefit firms? Evidence from Australia. European Business Review, 22(4), 411–431. https://doi.org/10.1108/09555341011056186
Ghadami, M., & Kowsar, Z. (2012). The Relationship between E-Government and Organization Social Responsibility. Management Studies in Development and Evolution, 22(71), 75–104. https://jmsd.atu.ac.ir/article_217.html (Persian).
Glavas, A. (2016). Corporate Social Responsibility and Organizational Psychology: An Integrative Review. Frontiers in Psychology, 7(144), 1–13. https://doi.org/10.3389/fpsyg.2016.00144
Karimian, M. V., Sardari, A., & Silavi, I. (2015). A Study of Relationship between Intentions to E-Government with Organization Agility. Journal of Development Evolution Management, 22, 37–44. http://www.jdem.ir/article_488.html (Persian).
Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64(101400), 101400. https://doi.org/10.1016/j.techsoc.2020.101400
Khosrozadeh, M., Hosseini, M., Kashaninia, Z., Sedghi Goyaghaj, N., & Amini, M. (2016). The correlation between organizational justice and job satisfaction among nurses. Health Promotion Management, 5(2), 1015. http://jhpm.ir/article-1-587-fa.html (Persian).
Kim, S. (2019). The process model of corporate social responsibility (CSR) communication: CSR communication and its relationship with consumers’ CSR knowledge, trust, and corporate reputation perception. Journal of Business Ethics, 154(4), 1143–1159. https://doi.org/10.1007/s10551-017-3433-6
KPGM International. (2013). The KPMG survey of corporate responsibility reporting 2013. https://www.researchgate.net/publication/280712152_The_KPMG_Survey_of_Corporate_Responsibility_Reporting_2013
Lee, O. K., Sambamurthy, V., Lim, K. H., & Wei, K. K. (2015). How does IT ambidexterity impact organizational agility? Information Systems Research, 26(2), 398–417. https://doi.org/10.1287/isre.2015.0577
Mahmoudi, O. (2015). The impact of E-government on organizational agility: Case study of governmental banks in Iran. International Journal of Management, Accounting and Economics, 2(10), 1–20. http://www.ijmae.com/article_117730.html
Mensah, I. K., & Adams, S. (2020). A Comparative Analysis of the Impact of Political Trust on the Adoption of E-Government Services. International Journal of Public Administration, 43(8), 682–696. https://doi.org/10.1080/01900692.2019.1645687
Mohammad Shafiee, M., & Ahmadzadeh, S. (2017). The impact of organizational agility and corporate social responsibility on brand image. Journal of Brand Management, 4(1), 41–78. https://bmr.alzahra.ac.ir/article_3448.html?lang=en (Persian).
Mozes, M., Josman, Z., & Yaniv, E. (2011). Corporate social responsibility organizational identification and motivation. Social Responsibility Journal, 7(2), 310–325. https://doi.org/10.1108/17471111111141558
Nasiri Valikbani, F. (2014). The relationship between perceived organizational protection of urban management with social responsibility and municipal employees’ job performance of Hamadan. Journal of Urban Economics and Management, 2, 97–108. https://www.sid.ir/en/journal/ViewPaper.aspx?ID=420305 (Persian).
Nekuzad, N., Ahmady, S., Hisseini, M., & Mohammadkhani, K. (2019). Related factors using electronic health literacy: A systematic review. Journal of Health Promotion Managment (JHPM), 8(1), 53–63. http://jhpm.ir/article-1-995-fa.html (Persian).
Panwar, R., Han, X., & Hansen, E. (2010). A demographic examination of societal views regarding corporate social responsibility in the US forest products industry. Forest Policy and Economics, 12(2), 121–128. https://doi.org/10.1016/j.forpol.2009.09.003
Ramli, R. M. (2017). E-government implementation challenges in Malaysia and south Korea: A comparative study. The Electronic Journal of Information Systems in Developing Countries, 80(1), 1–26. https://doi.org/10.1002/j.1681-4835.2017.tb00591.x
Rezaei, M., & Yaghoubi, E. (2016). E-Government: A new model of public service and administrative reform. Urban Management Quarterly, 14(41), 247–265. https://www.magiran.com/paper/1500255
Safitri, E. M., Susanto, T. D., Hadiwiyanti, R., & Pratama, A. (2020). How IT support a government organization’s agility to respond citizen’s changing needs? Literature review. Journal of Physics: Conference Series, 1569, 1–6. https://doi.org/10.1088/1742-6596/1569/2/022040
Shen, J., & Benson, J. (2016). When CSR is a social norm: How socially responsible human resource management affects employee work behavior. Journal of Management, 42(6), 1723–1746. https://doi.org/10.1177/0149206314522300
Shirazi, A., & Ahmadi Zahrani, M. (2015). Surveying the Relationship of Ethical Organization Climate to Organizational Trust and Organizational commitment of High School Teachers in Esfahan. Journal of New Approaches in Educational Administration, 5(20), 41–64. http://jedu.miau.ac.ir/?_action=article&au=15560&_au (Persian)
Shirazi, A., Khodaverdian, E., & Naeemi, M. (2013). The effect of organizational trust on organizational citizenship behaviors (Case of: North Khorasan Gas Company). Transformaion Management Journal, 4(7), 133–154. https://doi.org/10.22067/pmt.v4i7.19470 (Persian).
Smith, P. A., & Birney, L. L. (2005). The Organizational Trust of Elementary Schools and Dimensions of Student Bullying. International Journal of Educational Management, 19(6), 469–485. https://doi.org/https://doi.org/10.1108/09513540510617427
Soltani, M., Nejat, S., & Jafari, K. (2016). Exploring the effects of CSR on organizational commitment: the mediating role of corporate culture. Organizational Behavior Studies Quarterly, 4(15), 172–145. http://obs.sinaweb.net/article_18884.html?lang=en (Persian).
Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information technology and the search for organizational agility: A systematic review with future research possibilities. Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002
Torres, L., Pina, V., & Royo, S. (2005). E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, 29(5), 531–553. https://doi.org/10.1108/14684520510628918
Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-government – A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001
Weerakkody, V., El-Haddadeh, R., Sivarajah, U., Omar, A., & Molnar, A. (2019). A case analysis of E-government service delivery through a service chain dimension. International Journal of Information Management, 47, 233–238. https://doi.org/10.1016/j.ijinfomgt.2018.11.001
Yu, M. C., Mai, Q., Tsai, S. B., & Dai, Y. (2018). An empirical study on the organizational trust, employee-organization relationship and innovative behavior from the integrated perspective of social exchange and organizational sustainability. Sustainability, 10(3), 864–878. https://doi.org/10.3390/su10030864
