Identifying and prioritizing the criteria affecting the resilience of the Tehran fire department (case study: fire stations covered by region 20)

Subject Areas : Urban Environment

EslamAli khodabandehlou ¹ (PhD Student, Faculty of Natural Resources and Environment, Science and Research Branch, Islamic Azad University, Tehran, Iran. )
Amir Hooman Hemmasi ² (Full Professor, Department of Industry and Energy Engineering, Faculty of Natural Resources and Environment, Science and Research Branch, Islamic Azad University, Tehran, Iran. *(Corresponding Author))
Akramolmoluk Lahijanian ³ (Prof, Faculty of Natural Resources and Environment, Science and Research Branch, Islamic Azad University, Tehran, Iran.)
Amir Hesam Hassani ⁴ (Prof, Faculty of Natural Resources and Environment, Science and Research Branch, Islamic Azad University, Tehran, Iran.)
Ali Mohammadi ⁵ (Assistant Professor, Department of Environmental Management, Faculty of Natural Resources and Environment, Azad University, Science and Research Branch, Tehran, Iran)

Received: 2023-03-03 Accepted : 2023-11-15 Published : 2024-06-21

Keywords: Organizational Resilience, Operational Resilience, Tehran Fire Department, ANP.,

Abstract :

Background and Objective: The importance of organizational resilience in relief organizations and especially firefighting organizations as the first responders in the face of fire and accidents, the quality of services and organizational resilience in evaluating citizens' safety services is an important and effective issue in these organizations. The purpose of this research is to increase the resilience and reduce the flammability of the Tehran organization by identifying the indicators that affect resilience. Material and Methodology: The nature of this research is of a scientific research type and the method of this study is applied based on library studies as well as field methods such as preparing a researcher questionnaire. In this regard, a mathematical decision-making model and statistical calculations have been used. Questionnaire questions were extracted from this research using theoretical bases, experts' opinions and using NFPA standards in different steps and distributed and completed among 150 employees of Tehran fire department in the second 6 months of 1400, and then by analyzing the data using Criteria were identified and prioritized using ANP method and EXCEL, SPSS22 and Super Decisions software. Findings: According to the research findings, the highest priority among 3 criteria, 7 sub-criteria and 30 indicators, including: intra-organizational resilience (D) with a weight of 0.6601, downward resilience (D1) with a weight of 0.8019 and team skill (e12) with a weight of 0.6418 and the lowest priority is, respectively, extra-organizational resilience (B) with a weight of 0.0889, personnel skill (E1) with a weight of 0.0911, and the index of low-risk places (b14) with a weight of 0.0457. Discussion and Conclusion: The research results show that to increase organizational resilience and reduce vulnerability, intra-organizational resilience (criterion) and downward resilience (sub-criterion) and finally team skill (indicator) should be prioritized in the organization's policies and goals.

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