Determining the efficiency, satisfaction and productivity of the public transportation system using data envelopment analysis and its applied study on Mashhad bus lines

Subject Areas : Statistics

Maliheh Shahkooeei ¹ , Farzad Rezai Balf ² , Mohsen Rabbani ³ , Mehdi Fallah Jelodar ⁴

1 - Department of Mathematics, Sari Branch, Islamic Azad University, Sari, Iran
2 - Department of Mathematics, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran
3 - Department of Mathematics, Sari Branch, Islamic Azad University, Sari, Iran
4 - Department of Mathematics, Ayatollah Amoli Branch, Islamic Azad University, Amol, Iran

Received: 2021-11-28 Accepted : 2022-01-28 Published : 2022-10-23

Keywords: تحلیل پوششی داده ها, رضایتمندی, کارایی, بهره وری, حمل و نقل عمومی,

Abstract :

The trend of population growth and development of cities in recent decades has led to the use of vehicles, both private and public. Meanwhile, public transportation has attracted a lot of attention due to its economic viability. Therefore, urban planning officials and municipalities try to solve problems such as; Environmental pollution, heavy traffic congestion, insecurity on some roads, severe accidents on some roads and excessive consumption of fuel suitable for vehicles (including oil - diesel and gasoline) are to consider appropriate measures. Data envelopment analysis with appropriate mathematical solutions can be an accurate and comprehensive tool to investigate such situations, so that managers can use it to make the best decision and remove existing barriers. Our goal in this article is to determine the efficiency, satisfaction and productivity (productivity in efficiency, productivity in satisfaction) of public vehicles, specifically 10 bus lines in Mashhad, so that their productivity in three consecutive years 91, 92 and 93 has been evaluated and the ratio of productivity in satisfaction to productivity in efficiency of each line has been calculated.

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