Designing a Model of knowledge Influence Referents on Improving the Performance of Government Organizations (Case Study: Social Security Organization of Mazandaran Province)
Subject Areas : Management
Farhad Babanezhad Barsemnani
1
,
Mojtaba Tabari
2
,
Seyyedeh Shayesteh Varedi
3
1 - PhD Candidate in Management, Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran.
2 - Associate Professor, Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran.
09111554160
3 - Assistant Professor, Department of Economics, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran.
Keywords: Organizational model, Clients, Knowledge, Organizational performance, Social security organization,
Abstract :
Purpose: The purpose of this article is to design a model of the effect of customer knowledge on the improvement of organizational performance and comparison with performance funds based on the balanced evaluation card framework, in the social security organization of Mazandaran province Methods: This research method is of a qualitative type and based on the theoretical method of grounded theory, interviews with the experts of this organization, and through open, central, and selective coding and with a paradigmatic approach, the model of the effect of customer knowledge on the performance of the organization and the components of this model with functional aspects in the card model. The statistical population of the research included 34 experts, specialists, current and former senior managers of the social security organization, and experts and specialists in the field of social security, for their selection, a combination of targeted judgment methods and the snowball method - which was an improbable method - was used. Also, the theoretical sampling method has been used for sampling adequacy, and this research has reached saturation and theoretical adequacy by interviewing 26 people. Findings: The results of this research, in addition to presenting the model of the effect of the knowledge of the referents on the functional aspects of the social security organization, show that the knowledge of the referents affects all four aspects of financial performance, customer, internal processes, growth, and learning, based on the balanced evaluation card framework.
