The Impact of Knowledge Management Activities on Non-financial Performance of Organization

Subject Areas : Futurology

Karim Eskandari ¹ , Hossein Boudaghi Khajenobar ² , Reza Rostamzadeh ³ , Sadegh Babaei Heravi ⁴

1 - Department of Public Administration, Payam Noor University, Tehran, Iran
2 - Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
3 - Department of Management, Urmia Branch, Islamic Azad University, Urmia, Iran. (Corresponding Author)
4 - Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran

Received: 2016-04-27 Accepted : 2016-08-01 Published : 2016-11-21

Keywords: knowledge management, non-financial performance of o, Intellectual Capital, EFQM,

Abstract :

The purpose of this study is to investigate the impact of knowledge management activities on non-financial performance of organization. Seven non-financial factors including of leadership performance of organization, performance of employee, policy and strategy, participation and resources, organizational processes, customer and society of European foundation for quality management (EFQM) model were used as dependent variables. Besides, four main process of knowledge management were considered as independent variables in Azerbaijan Electricity and Water companies. Total number employee was 549. Using Cochran formula, 142 were chosen to be study. A questionnaire was conducted for data gathering. Reliability of the research tested by Chronbach’s alpha with 0.939 which is acceptable. The results of descriptive statistics and testing the hypothesis by one sample t test revealed a positive effect of knowledge management on non- financial performance of organization. In the last section of the study some important points recommended to improve the knowledge management performance.