The Impact of Strategic Quality Orientation on Sustainable Business Growth in Technological and Emerging Companies, Considering the Role of Innovation Capabilities
Subject Areas : Strategic Management Researchesmohammad hossein Darvish motevalli 1 , Azita Joibari 2 , Mohamad Sadegh Solouki 3
1 - Assistant Professor, Department of Industrial Management, West Tehran Branch, Islamic Azad University, Tehran, Iran
2 - Assistant Professor, Department of Educational Management, West Tehran Branch, Islamic Azad University, Tehran, Iran
3 - Bachelor of Business Administration, West Tehran Branch, Islamic Azad University, Tehran, Iran
Keywords: Strategic Quality Orientation, Productivity Innovation, Exploratory Innovation, Sustainable Business Growth,
Abstract :
This study examines the effect of strategic quality orientation on sustainable business growth concerning the mediating role of innovation capabilities in emerging technology companies.The present study is applied in terms of purpose and the nature and method of data collection, which is descriptive survey research. The statistical population of this study consisted of all employees (technology and emerging companies located in science and technology parks of Tehran province) to 584 people, of which a sample of 232 people was selected using Cochran's formula. The data collection tool was a standard questionnaire whose validity was confirmed after modifying several items. Its reliability was calculated by calculating the Cronbach's alpha coefficient to the desired level (0.939). Pls.3 Smart software was used to analyze the data. The results showed that the trend of strategic quality had a positive and significant effect on product innovation, exploratory innovation, sustainable business growth in technology, and emerging companies in Tehran province. Furthermore, product innovation and Exploratory innovation positively and significantly affect sustainable business growth. It was also found that product innovation and exploratory innovation play a mediating role in the impact of strategic quality orientation on sustainable business growth.
اکبری، محسن؛ مصطفی ابراهیم پور، میلاد هوشمند چایجانی (1395)، تاثیر عوامل نهادی بر عملکرد پایدار بنگاهها، چشمانداز مدیریت بازرگانی، 81-100.
براری نیا، الهه (1396)، نقش مدیریت کیفیت جامع بر بهبود عملکرد کیفیت و نوآوری، دومین کنفرانس بینالمللی مدیریت صنعتی.
سنجری، شهرزاد؛ محبت محسنی؛ مریم شاکری زاده و مجتبی گزمه (1394)، کیفیت گرایی مزیت رقابتی سازمانهای امروز، کنفرانس بینالمللی جهتگیریهای نوین در مدیریت، اقتصاد و حسابداری، تبریز.
عارف، فریبا، عباس خمسه، فریدون اوحدی (1398)، بررسی و رتبهبندی عوامل مؤثر بر نوآوری خدمات در صنایع کوچک، فصلنامه توسعه تکنولوژی صنعتی، 17(35)، 5-18.
محمدیاری، ایوب و امید مهدیه (۱۳۹۳)، بررسی رابطه بین استراتژیهای نوآوری و کیفیت ارائه خدمات بانکداری الکترونیکی (مطالعه موردی: بانکهای خصوصی شهرستان ایلام)، کنفرانس بینالمللی مدیریت.
مختاری، حسین؛ مرتضی اکبری، محمدعلی مرادی (1398)، تاثیر نوآوری خدمات بر عملکرد آژانسهای مسافرتی در شهر تهران: نقش میانجی کیفیت خدمات و رضایت مشتری، گردشگری شهری، 99-116.
وهابزاده، شادان؛ سانیا محمود کلائی (1393)، ارزیابی تاثیر کیفیت درک شده از خدمات بانکداری الکترونیک بر رضایت و تعهد مشتریان بانک صادرات استان تهران، پژوهشگر، 33، 67-76.
Adams, P., Freitas, I. M. B., & Fontana, R (2019), Strategic orientation, innovation performance and the moderating influence of marketing management. Journal of Business Research, 97, 129-140.
Arumugam, V., Ooi, K., & Fong, T (2008), TQM practices and Quality Management performance: An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia. The TQM Magazine, 20(6), 636-650.
Cheng, C. C., & Krumwiede, D (2012), The role of service innovation in the market orientation—new service performance linkage. Technovation, 32(7-8), 487-497.
Cleven, A., Mettler, T., Rohner, P., & winter, R (2016), Healthcare quality innovation and performance through process orientation: Evidence from general hospitals in Switzerland. Technological Forecasting and Social Change, 113, 386-395.
Duong, D. H., & Swierczek, F. W (2019), The Impact of Top Management Team and Organizational Culture on Product/Service and Process Innovation in Vietnamese Banks. Journal of Applied Finance and Banking, 9(2), 55-68.
Escrig-Tena, A. B., Segarra-Ciprés, M., García-Juan, B., & Beltrán-Martín, I (2018), The impact of hard and soft quality management and proactive behaviour in determining innovation performance. International Journal of Production Economics, 200, 1-14.
Hong, J., Hou, B., Zhu, K., & Marinova, D (2018), Exploratory innovation, exploitative innovation and employee creativity. Chinese Management Studies.
Hoang, D.T., Igel, B., Laosirihongthong, T (2006), The impact of total quality management on innovation. International Journal of Quality & Reliability Management, 23(9), 1092-1117.
Iyer, P., Davari, A., Zolfagharian, M., & Paswan, A (2019), Market orientation, positioning strategy and brand performance. Industrial Marketing Management, 81, 16-29.
Jermsitti, K., Namdej, P., & Somjai, S (2019), Green Supply Chain Practices and Sustainable Performance: Moderating Role of Total Quality Management Practices in Electronic Industry of Thailand. International Journal of Supply Chain Management, 8(3), 33-46.
Jaw, C., Lo, J. & Lin, Y (2010), The determinants of new service development: service characteristics, market orientation, and actualizing innovation effort. Technovation, 30(4), 265-77.
Joiner, T. A (2007), Total Quality Management and performance: the role of organization support and co-worker support. International Journal of Quality & Reliability Management, 24(6), 617-627.
Khan, B. A., & Naeem, H (2018), The impact of strategic quality orientation on innovation capabilities and sustainable business growth. International Journal of Quality & Reliability Management.
Maletic, M., Maletic, D., Dahlgaard, J.J., Dahlgaard-Park, S.M., & Gomišček, B (2016), Effect of sustainability-oriented innovation practices on the overall organizational performance: an empirical examination. Total Quality Management & Business Excellence, 27(9-10). doi: http://dx.doi.org/10.1080/14783363.2015.1064767
Manders, B (2015), Implementation and Impact of ISO 9001 (Doctoral dissertation). Erasmus Research Institute of Management, Erasmus University, Netherlands. Retrieved from http://hdl.handle.net/1765/77412
Martinez-Costa, M., & Martinez-Lorente, A. R (2008), Does Quality Management foster or hinder innovation? An empirical study of Spanish companies. Total Quality Management, 19(3), 209-221.
McAdam, R., & Leonard, D (2003), Corporate social responsibility in a total Quality Management context: opportunities for sustainable growth. Corporate Governance, 3(4), 36-45.
O’Neill, P., Sohal, A., & Teng, C. W (2019), Quality management approaches and their impact on firms׳ financial performance–An Australian study. International Journal of Production Economics, 171, 381-393.
Ooi, K., Lin, B., Tan, B., & Chong, A. Y (2011), Are TQM practices supporting customer satisfaction and service quality? Journal of Services Marketing, 25(6), 410-419.
Parasuraman, A (2010), Service productivity, quality and innovation. International Journal of Quality and Service Sciences.
Prajogo, D.I., & Hong, S. W (2008), The effect of TQM on performance in R&D environments: A perspective from South Korean firms. Technovation, 28(12), 855-863.
Raja, M.W., Wei, S (2015), Evaluating innovation performance and quality practices relationship: A review from different industries. Tekhne - Review of Applied Management Studies, 13(1), 25-33.
Ren, L., Xie, G., & Krabbendam, K (2010), Sustainable competitive advantage and marketing innovation within firms: A pragmatic approach for Chinese firms. Management Research Review, 33(1), 79-89.
Santos-Vijandea, M.L., & Alvarez-Gonzalezb, L.I (2007), Innovativeness and organizational innovation in total quality-oriented firms: The moderating role of market turbulence. Technovation, 27(2007), 514-532.
Su, Q., Li, Z., Zhang, S. X., Liu, Y. Y., & Dang, J. X (2008), The impacts of quality management practices on business performance: an empirical investigation from China International Journal of Quality & Reliability Management, 25(8), 809-823.
Terziovski, M., & Guerrero, J (2014), ISO 9000 quality system certification and its impact on product and process innovation performance. International Journal of Production Economics, 158(2014), 197-207.
Tuncdogan, A., Boon, A., Mom, T., Van Den Bosch, F., & Volberda, H (2017), Management teams' regulatory foci and organizational units' exploratory innovation: The mediating role of coordination mechanisms. Long Range Planning, 50(5), 621-635.
Tutar, H. Nart, S. Bingöl, D (2015), The Effects of Strategic Orientations on Innovation Capabilities and Market Performance: The Case of ASEM Procedia - Social and Behavioral Sciences. 20720. 709-719
YuSheng, K., & Ibrahim, M (2019), Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana. International Journal of Bank Marketing.
_||_