Presenting the Postmodern Organizational Distinction Model on Consumer Self-Concept

Subject Areas : business management

samira gharib garkani ¹ , Behrooz Ghasemi ² , Soheil Sarmad Saidy ³

1 - department business Management, Faculty Member , Central Tehran Branch, Islamic Azad University,Tehran,Iran
2 - department business Management, Faculty Member , Central Tehran Branch, Islamic Azad University,Tehran,Iran
3 - department Management, Faculty Member, Central Tehran Branch, Islamic Azad University,Tehran,Iran

Received: 2020-02-04 Accepted : 2020-05-19 Published : 2020-06-21

Keywords: Differentiation, Postmodernist organizations, consumer self-concept,

Abstract :

Nowadayes, consumers use consumption as a means of creating self-consept to express their identity in the social environment through the services they consume. For these consumers value cultural and symbolic are more important. The purpose of this study is to extract the main indicators of differentiation in the banking industry in order to present the impact of marketing plans on consumers' self-concept as a model. the qualitative data were collected from interviews with experts and then, for validation of the model, the questionnaire field data was collected from clients of Mellat Bank Tehran branches. The method of data analysis in qualitative part is based on coding and on quantitative part is used some statistical software(SPSS, Lisrel and Smart PLS). The model test shows that the direct effect and power of the relationship between postmodern organization differentiation variables on customer self-concept was calculated 0.552 which is positive and significant. Therefore,with 95% confidence can be said that differentiating postmodern organizations has a significant impact on consumers' self-concept.