فهرس المقالات customers satisfaction حرية الوصول المقاله صفحة الملخص نص كامل 1 - Prioritization of the Effective Factors in Service Quality and Customers Satisfaction Using Grey Relational Analysis (GRA) Method Seyyed Javad Iranban Somayeh Mohammadi حرية الوصول المقاله صفحة الملخص نص كامل 2 - Developing a Model For Evaluating the Factors affecting Customers Satisfaction in After-sale Services of Automobile Industry in Iran: Case Study of Saipa Company S. A. Heydariyeh M. Hemmati M. A. Razaghi