Identification and Evaluation of the Risks of Information and Communication Technology Projects

Subject Areas : Business Strategy

Maryam Teimoorirad ¹ , Ali Reza Azizi ²

1 - Shiraz Payame Noor University Shiraz, Iran
2 - Shiraz Payame Noor University Shiraz, Iran

Received: 2014-01-20 Accepted : 2014-03-20 Published : 2015-01-01

Keywords: Project risk, Risk identification, Risk quantifying, Technique for Order Preference by Similarity to Ideal Solution Methods(TOPSIS), Multiple Attribute Decision Making(MADM), Failure Mode Effect Analysis( FMEA),

Abstract :

A few minutes of risk management on even the smallestproject gets a good return for the effort. We just need to scale risk management,so the payback is proportional to the cost. In this era, becauseof the quick technological changes, globalization and the developmentof enterprises activities, possessing of an efficient information systemis necessary to attain a competitive advantage. This article shows theimportance of risk management. Using risk recognition methods, theeffective risks of the projects of information and communication technologyin Fars Telecommunication Company are determined and qualifiedby Failure Mode Effect Analysis (FMEA) algorithm. For this purpose,based on FMEA model these factors” occurrence, intensity and indication”indices have been considered. After providing the guide table forassigning numbers between one and ten for these factors, the expertsassign a number to each risk factor and then the model categorizes therisks according to their priority numbers. Another method of evaluatingthe risks is Topsis from Multiple Attribute Decision Making (MADM)model which help us to categorize the risks. In some cases the resultsfrom FMEA and TOPSIS models have some differences. For improvingvalidity of the research, the non-parametric correlation test have beendone, the result shows that there is a high correlation between FMEAand TOPSIS models.