Identifying and Ranking the Components and Dimensions of E-Commerce Using the Meta-Synthesis Approach

Subject Areas : Business Strategy

Mehrdad Rahimian ¹ , Farshid Namamian ² , Fakhraddin Maroofi ³ , Alireza Moradi ⁴

1 - Department of Business Management, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran.
2 - Department of Business Management, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran.
3 - Department of Management,University of Kurdistan, Sanandaj, Iran
4 - Department of Economics, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran.

Received: 2019-05-07 Accepted : 2019-08-24 Published : 2019-07-01

Keywords: Meta-synthesis, Conceptualization, Categorization, Indexing, E-Commerce,

Abstract :

The present study seeks to identify and prioritize the components and dimensions of e-commerce and categorize them as a comprehensive model by using the meta-synthesis method. In this research, total of 58 articles in the field of E-commerce was identified and examined in the first step. Latin articles were in the period of 1996 to 2017 and Persian articles were related to the period of 2001 to 2017. Finally, after three stages of the evaluation of articles, 29 articles remained. Then, based on the results of the meta-synthesis method and the use of open coding, three main fields and a number of subfields were found for the e-commerce variable. Also, at this stage, the initial data was also introduced in the form of a new subset and added to the comprehensive model by using the indexing, conceptualization and categorization method. The main fields of e-commerce included customer trust and satisfaction in e-commerce, the development and application of e-commerce and the success of e-commerce. Each of these main fields has a number of subfields. Suggestions are presented in accordance with the comprehensive model identified. The e-commerce model can be a good tool for decision making managers and decision-makers, and should be used as a basis for future research.

References:

Amoroso, D. (2001). E-Business Success Factors. Working Paper, San Diego State University.

Arab, S.M., Ebrahimzadeh Pezeshki, R, Moravati Sharif Abadi, A. (2014). Designing the meta-synthesis Model of Effective Factors on Divorce with systematic review of previous studies. Epidemiology Journal, No. 4, edit 10, 10-22.

Baluchi, H, Rastegar, A. (2015). Structural Modeling of Interpretative Factors Affecting Organizational Pessimism. Journal of Management of Governmental Organizations, Third Year, No. 11, 65-82.

Bench, S., Day, T. (2010). The user experience of critical care discharge: A meta-synthesis of qualitative research. International journal of nursing studies.Vol 47,No 4 ,pp: 487-499.

Castelluccio, M. (2000). So, How’m I Doin’?. Strategic Finance.Vol 82,No,(4), pp:85–86.

Choshin, Mahdi., Ghaffari, Ali. (2017). An investigation of the impact of effective factors on the success of e-commerce in small- and medium-sized companies. Computers in Human Behavior. Vol 66, Iss C, pp: 67-74.

Cloete, E., S. Courtney, and J. Fintz. (2002). “Small Businesses’ Acceptance and Adoption of E-Commerce in the Western-Cape Province of South-Africa.” Electronic Journal on Information Systems in Developing Countries. Vol 10,No 4 ,pp: 1–13. 

Dedrick, J. & K.L. Kraemer . (2001). “China IT Report.” Electronic Journal on Information Systems in Developing Countries.

Farhan, Muhammad., Permana, Herdiansyah. (2019). Influence of Information Technology, Quality of Service, Trust, Price, Customer Satisfaction on E-Commerce. Available at SSRN: https://ssrn.com/abstract=3311332 or http://dx.doi.org/10.2139/ssrn.3311332

Ghasemi, A.R., Rayat Pishe, M.A. (2015). A Model for Assessing Supply Chain Sustainability with a meta-synthesis Approach. Journal of Management Executive, Year 7, Issue 14, pp. 91-112.

Ja'farinejad, N, Moghbel Ba arz, A, Azar, A. (2014). identification and extraction of the main components of organizational risk management using the meta-synthesis method). Cheshm Andaze Modiriat Sanati, No. 15, 85-107.

Khan, H.U., & Uwemi, S. (2018). Possible impact of e-commerce strategies on the utilisation of e-commerce in Nigeria. Int. J. Business Innovation and Research. Vol 15,No 2,pp:231–246.

Khodadad Hosseini, S.H, Shir Khodaee, M, Kord Naij, A. (2009). Investigating factors affecting customer confidence in e-commerce. Quarterly Journal of Modares-e olum-e Ensani, Volume 13, Issue 2, pp. 93-118.

Kim, Yeolib., Peterson, Robert A. (2017). A Meta-analysis of Online Trust Relationships in E-commerce. Journal of Interactive Marketing. Vol 38,pp:44-54

Malkawi, B. H. (2007). E-Commerce in Light of International Trade Agreements: The WTO and the United States-Jordan Free Trade Agreement. International Journal of Law and Information Technology .Vol 15, No 2, pp:53-169.18.

Mang’unyi, Eric E., Khabala, Oumar T., Govender, Krishna K. (2017). The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study. Banks and Bank Systems. Vol 12, Iss2, pp:106-115.

Mang’unyi, Eric E., Khabala, Oumar T., Govender, Krishna K. (2017). The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study. Banks and Bank Systems. Vol 12, Iss2, pp:106-115

Mohanna, Shahram.,Yaghoubi, Nour Mohammad.,Vahidi Motlaq, Samane.,Vahidi Motlaq, Tayeb.(2011). Limitations of E-Commerce Implementation in Developing Countries: Case Study of Iran. American Journal of Scientific and Industrial Research. Vol 2, No 2, pp: 224-228.

Najafzadeh, A. (2013). Management and e-commerce. Journal of Mechanical Engineering, 2010, No. 93, pp. 65-68.

Naqizadeh, R., Elahi, S.h., Manteqi, M., & Ghazi Nouri, S.S. (2014). Meta-synthesis of the Models of Regional Innovation. Noavari Mantaqei Journal of Scientific Research, Third Year, No. 4, pp. 25-56.

Paterson, Barbara L., & Canam, C. (2001). Meta-study of qualitative health research: A practical guide to meta-analysis and meta-synthesis. California: Sage Publishing.

Ramezanian Fahandari, H. (2014). www Emanager.Blogfa.Com. retrieved on 1/3/1394.

Ranjbaraki, A, Eskandarian, Gh. (2014). Effective factors on the development of e-commerce application in textile and clothing companies in Isfahan province. Journal of Information Technology Management, Vol. 6, No. 3, 395-418.

Sairamesh, J., R. Mohan, M. Kumar, T. Hasson, and C. Bender. (2002). “A Platform for Business-to Business Sell-Side, Private Exchanges and Marketplaces.” IBM Systems Journal, Vol 41, No 2, pp:242–252

Sukovskis, U. (2002). IT Sector Development in Latvia. Presented at the IS Development Conference 2002. Riga: Latvia, September 12

Tan, Trinh Le., Trang, Dao thi Dai. (2017). Successful Factors of Implementation Electronic Customer Relationship Management (e-CRM) on E-commerce Company. American Journal of Software Engineering and Applications. Vol 6, Iss5, pp:121-127. 

Taqvai, M, Azqandi, M, Memari nia, A. (2013). Investigating the Factors Affecting the Adoption and Use of B2B E-Commerce among Iranian Exporting Companies in the Printing Industry. Scientific Promotion Journal of Chap va Nashr, Volume 1, Issue 1, pp. 6-41.

Willis, Amy R. (2010). Business Insurance: First Party Commercial Property Insurance and the physical Damage Requirement in a Computer-Dominated World. Florida State University Law Review. Vol 37, No 4, pp:1003-100.