شناسایی رابطه بین فرایندهای مدیریت دانش با توانمندسازی کارکنان سازمان های تأمین اجتماعی (مطالعه موردی: سازمان تأمین اجتماعی استان اردبیل)
محورهای موضوعی : مدیریت بازرگانیجلال رضائی نور 1 , حمیدرضا ضرغامی 2 , یاسر ممشی 3
1 - استادیار گروه مهندسی صنایع ، دانشگاه قم
2 - دانشجوی دکترای مهندسی صنایع ، دانشگاه علم و صنعت ایران
3 - کارشناس ارشد مدیریت فناوری اطلاعات مؤسسة آموزش عالی مهر البرز
کلید واژه: مدیریت دانش, توانمندسازی, فرایندهای مدیریت دانش, سازمان تامین اجتماعی اردبیل,
چکیده مقاله :
تحقیق حاضر با هدف شناسایی رابطه بین فرایندهای مدیریت دانش با توانمندسازی کارکنان سازمان تأمین اجتماعی استان اردبیل انجام گرفته است. در حقیقت سؤال اصلی و اساسی این تحقیق این است که: آیا بین فرایندهای مدیریت دانش و توانمندسازی کارکنان در سازمان تأمین اجتماعی استان اردبیل رابطه وجود دارد؟. به منظور بررسی این سؤال به بررسی مؤلفه های مدیریت دانش بر اساس مدل لاوسون پرداخته شد. همچنین برای بررسی وضعیت توانمندسازی از مدل اسپریتزر استفاده گردید. پرسشنامه استاندارد این دو متغیر، فرایندهای مدیریت دانش و مؤلفه های آن به عنوان متغیر مستقل شامل 24 سؤال و توانمندسازی به عنوان متغیر وابسته شامل 15 سؤال می باشد. جهت آزمون روایی از روش اعتبار محتوا و از نظرهای استادان دانشگاه، استفاده شد. ضریب پایایی پرسشنامه ها 80/0 به دست آمد و چون آلفای کرونباخ پرسشنامه ها بیش از 7/0 به دست آمد، بنابراین هر دو پرسشنامه از پایایی لازم برخوردار بودند. آزمودنی ها 140 نفر از اعضای سازمان تأمین اجتماعی با روش نمونه گیری تصادفی ساده انتخاب شده اند. برای تحلیل داده ها از الگوی معادلات ساختاری استفاده شده است. نتایج حاکی از این است که بین مدیریت دانش و توانمندسازی کارکنان سازمان تأمین اجتماعی استان اردبیل رابطه معنی‌داری وجود دارد.
This research has been developed to identify the relationship betweenknowledge management processes and social security organization staffempowering in Ardabil province .In fact , the major and basic question ofthe research is , ((Is there any relationship between knowledge managementprocesses and staff empowering in the social security organization ofArdabil Province)). In order to analyze the question, knowledgemanagement factors based on Lawson model were analyzed. Spreitzermodel has also been used to analyze the empowering situation. The Standardquestionnaire for knowledge management processe and its factors as anindependent variable includes 24 questions and that of empowering as adependent variable includes 15 questions. Content validity procedure andviews of university professors were used for validity test. The reliabilitycoefficient of the questionnaires was 80% and because Cronbach alpha ofthe questionnaires was more than 70%, both questionnaires had the neededreliability. The testees are 140 members of social security organization thathave been chosen by random sampling procedure. Structural equation modelhas also been used for analyzing the data. The results show that there is ameaningful relationship between knowledge management and social securityorganization staff empowering in Ardabil Province.
Asgari, N., Kandandish, M., Gholami, M., & Khalatbari, M. (2009). The Impact of Employees Psychological Empowerment on Developing Knowledge Creation Capacity in Organizations. Tehran University of Technology Information Technology. 5(1), (In Persian).
Allard,S.(2003),knowledge creation, Handbook on knowledge management, Pp.365-381.
Alavi, M., Leidner, D.(2001), knowledge management and knowledge management system: conceptual foundations and research issues . MIS Quarterly, 25(1) ,pp. 34- 136.
Iqhbal, F., Sayyidat, S. A., & Yarmohammadian, M. H. (2009). Assessing Empowerment at the Center for Management Development and Administrative Transformation of Isfahan University of Medical Sciences using the organizational excellence model. Knowledge and Research in Educational Sciences Curriculum Curriculum Islamic Azad University Khorasgan Branch (Isfahan) 21, 137-152, (In Persian).
Iranshahi, M. (2007). Knowledge management in organizations, mutual review of technology, techniques and humans. Journal of Information Science, 18, (In Persian).
Azmi, I. M.(2010),Legal and ethical issues in knowledge management in Malaysia, computer law & security review, No. 26, p.61.
Beginia, A., Sardari, Ah., Mousavi, M., & Kiani Bakhtiari, A. (2009). Investigating the effect of employee empowerment on the factors affecting on the productivity of manpower, (In Persian).
Bogler, R., Somech, A.(2004),Influence of teacher empowerment on teacher. Organizational commitment professional commitment and organizational citizenship behavior in schools, teaching and Teacher Education, No. 20 pp, 277-289.
Datta, A., Sukumar, Ray Ch.(2012), Modeling the Effect of Organizational Structure on Organizational Self-Renewal and Knowledge Diffusion, Academic Management Review.17,701-720.
Davenport, T., Prusak, L. (1998), working knowledge: How organizations manage what they know, Harvard Business school press, Cambridge, MA.
Featherston, J. M. M. (2007). Key Issues in New Knowledge Management. Translate by: A. Jafar Nejad & Kh. Safiri, Tehran: Ketab Mehraban Publishing, (In Persian).
Ghorbani Zadeh, V., & Khaleghinia, Sh. (2009). The role of implicit knowledge transfer in employee empowerment. Quarterly Journal of Human Resource Management Research at Imam Hossein University of Medical Sciences (IUMS), 2, 85-105, (In Persian).
Hoffman, J., Hoelscher M. L.,Sherif K.(2005),Social Capital, Knowledge management and Sustained Superior Performance, Journal of knowledge management Vol.9, No.3, p.170- 182.
Latifian, A., & Amiri, Gh. H. (2012). Knowledge Management Process in the Informal Education System of Universities Based on the theory of Nonaaka and Takuchi. Information Schedule, (In Persian).
Lawson, Sheron.(2003), Examining The Relationship between Organizational Culture and Knowledge Management Doctor Of International Business Administration, Nava Southeastern University, ProQuest Information and Learning Company,PP 87-93
Liao,Sh.,Wu, Ch.,(2009), The Relationship among Knowledge Management, Organizational Learning, and Organizational Performance, International Journal of Business and Management, Vol. 4. No 4, pp 64-76.
Liao, Sh,.Wu,Ch,.(2010),System perspective of knowledge management, organizational learning and organizational innovation, Expert Systems with Applications 37,. Pp 1096–1103.
Littrell,R.F.(2007),Influences on employee preferences for empowerment practices by the ideal manager, International journal of intercultural relations, Vol.31, PP 87-110.
Mahmoud Salehi, M., & Dari Behrouz, S. Kh. (2012). Investigating the Mediating Role of Social Interaction in Influence of Organizational Structure and Climate on Knowledge Management (Case Study: Automotive Industries in Iran). Journal of Information Technology Management, 4(11), (In Persian).
Mojtahedzadeh,A.,Arumugam,V.,(2011),AStructuralRelationship Between Knowledge Management, Innovation, and Performance of Iranian Industries: a Theoretical Approach, International Journal for Quality research, UDK 005.336.4(55), Review Paper (1.02).
Nonaka, I, Takeuchi, H.(1995), The knowledge creating company: How Japanese companies create the Dynamics of Innovation. Oxford university press, Oxford.
Parizarad, P. (2009). from Performance Measurement till Performance Management. First National Quality Conference, (In Persian).
Pierre, A.Balthazard,R.,Cool,A.(2004),Organizational culture and knowledge management success: Assessing the Behavior Performance continuum, Hawaii International Conference on system sciences.
Plessis, M.du, Boon, J.A. (2004), International Journal of Information Management 24 (2004) 73-86.
Robbins,T. L , Crino, M. D , Fredendall, L. D. (2002), An integrative model of the empowerment process, Human resource management review, No12, PP 419-420.
Saif, M. H., & Karami, M. (2004). Knowledge Management, Strategic Approach. Educational Journal of Management, Fifteenth Year, 153, (In Persian).
Sanayei,A.(2011), Investigation of Customer Knowledge Management (CKM)Dimensions: A Survey Research,2011 International Journal of Business and Management 234, 235.
Sarafizadeh, A. (2009). Information Technology in Organization (concepts and applications). Mir Publication, (In Persian).
Sarmad, Z., Bazargan, A., & Hejazi, E. (2012). Research Methods in Behavioral Sciences., Agah Publishins, (In Persian).
Shafiee Nikabadi, M., Z. (2012). Framework for Knowledge Management Processes in the Supply Chain. Research and Information Processing and Management, (In Persian).
Shah Heydari Pour, R., & Kamaliyan, R. (2012). Investigating the Relationship between Organizational Justice and Psychological Empowerment. Journal of Management of Organizational Culture. 10(1), 177-179, (In Persian).
Spreitzer, G.,M.(1995), Psychological empowerment in the workplace: dimensions measurement, and validation .The Academy of management Journal. 38 (5),1442-1465.
Vera,D., Mary C.(2012),organizational learning, knowledge management, and intellectual capital: an integrative conceptual model, International Journal of Business and Management, Vol. 4. No 4, pp 100-110.
Uhlaner, L., Van Stel, A., Meijaard, J., Mickey, F.(2007),The relationship between knowledge management, innovation and firm performance: evidence from Dutch SMEs, www.eim.nl/smes-and-entrepreneurship.
Whetten, D.A, Cameron, K.S. (1998), developing management skills. NewYork: Addison – Wesley, Wheelan.
Wu, Wei-Wen., Lee, Yu-Ting. (2007), Selecting Knowledge Management strategies by Using the Analytic Network process. Expert Systems with Applications, Vol. 32, No.2, pp 841-847.
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Asgari, N., Kandandish, M., Gholami, M., & Khalatbari, M. (2009). The Impact of Employees Psychological Empowerment on Developing Knowledge Creation Capacity in Organizations. Tehran University of Technology Information Technology. 5(1), (In Persian).
Allard,S.(2003),knowledge creation, Handbook on knowledge management, Pp.365-381.
Alavi, M., Leidner, D.(2001), knowledge management and knowledge management system: conceptual foundations and research issues . MIS Quarterly, 25(1) ,pp. 34- 136.
Iqhbal, F., Sayyidat, S. A., & Yarmohammadian, M. H. (2009). Assessing Empowerment at the Center for Management Development and Administrative Transformation of Isfahan University of Medical Sciences using the organizational excellence model. Knowledge and Research in Educational Sciences Curriculum Curriculum Islamic Azad University Khorasgan Branch (Isfahan) 21, 137-152, (In Persian).
Iranshahi, M. (2007). Knowledge management in organizations, mutual review of technology, techniques and humans. Journal of Information Science, 18, (In Persian).
Azmi, I. M.(2010),Legal and ethical issues in knowledge management in Malaysia, computer law & security review, No. 26, p.61.
Beginia, A., Sardari, Ah., Mousavi, M., & Kiani Bakhtiari, A. (2009). Investigating the effect of employee empowerment on the factors affecting on the productivity of manpower, (In Persian).
Bogler, R., Somech, A.(2004),Influence of teacher empowerment on teacher. Organizational commitment professional commitment and organizational citizenship behavior in schools, teaching and Teacher Education, No. 20 pp, 277-289.
Datta, A., Sukumar, Ray Ch.(2012), Modeling the Effect of Organizational Structure on Organizational Self-Renewal and Knowledge Diffusion, Academic Management Review.17,701-720.
Davenport, T., Prusak, L. (1998), working knowledge: How organizations manage what they know, Harvard Business school press, Cambridge, MA.
Featherston, J. M. M. (2007). Key Issues in New Knowledge Management. Translate by: A. Jafar Nejad & Kh. Safiri, Tehran: Ketab Mehraban Publishing, (In Persian).
Ghorbani Zadeh, V., & Khaleghinia, Sh. (2009). The role of implicit knowledge transfer in employee empowerment. Quarterly Journal of Human Resource Management Research at Imam Hossein University of Medical Sciences (IUMS), 2, 85-105, (In Persian).
Hoffman, J., Hoelscher M. L.,Sherif K.(2005),Social Capital, Knowledge management and Sustained Superior Performance, Journal of knowledge management Vol.9, No.3, p.170- 182.
Latifian, A., & Amiri, Gh. H. (2012). Knowledge Management Process in the Informal Education System of Universities Based on the theory of Nonaaka and Takuchi. Information Schedule, (In Persian).
Lawson, Sheron.(2003), Examining The Relationship between Organizational Culture and Knowledge Management Doctor Of International Business Administration, Nava Southeastern University, ProQuest Information and Learning Company,PP 87-93
Liao,Sh.,Wu, Ch.,(2009), The Relationship among Knowledge Management, Organizational Learning, and Organizational Performance, International Journal of Business and Management, Vol. 4. No 4, pp 64-76.
Liao, Sh,.Wu,Ch,.(2010),System perspective of knowledge management, organizational learning and organizational innovation, Expert Systems with Applications 37,. Pp 1096–1103.
Littrell,R.F.(2007),Influences on employee preferences for empowerment practices by the ideal manager, International journal of intercultural relations, Vol.31, PP 87-110.
Mahmoud Salehi, M., & Dari Behrouz, S. Kh. (2012). Investigating the Mediating Role of Social Interaction in Influence of Organizational Structure and Climate on Knowledge Management (Case Study: Automotive Industries in Iran). Journal of Information Technology Management, 4(11), (In Persian).
Mojtahedzadeh,A.,Arumugam,V.,(2011),AStructuralRelationship Between Knowledge Management, Innovation, and Performance of Iranian Industries: a Theoretical Approach, International Journal for Quality research, UDK 005.336.4(55), Review Paper (1.02).
Nonaka, I, Takeuchi, H.(1995), The knowledge creating company: How Japanese companies create the Dynamics of Innovation. Oxford university press, Oxford.
Parizarad, P. (2009). from Performance Measurement till Performance Management. First National Quality Conference, (In Persian).
Pierre, A.Balthazard,R.,Cool,A.(2004),Organizational culture and knowledge management success: Assessing the Behavior Performance continuum, Hawaii International Conference on system sciences.
Plessis, M.du, Boon, J.A. (2004), International Journal of Information Management 24 (2004) 73-86.
Robbins,T. L , Crino, M. D , Fredendall, L. D. (2002), An integrative model of the empowerment process, Human resource management review, No12, PP 419-420.
Saif, M. H., & Karami, M. (2004). Knowledge Management, Strategic Approach. Educational Journal of Management, Fifteenth Year, 153, (In Persian).
Sanayei,A.(2011), Investigation of Customer Knowledge Management (CKM)Dimensions: A Survey Research,2011 International Journal of Business and Management 234, 235.
Sarafizadeh, A. (2009). Information Technology in Organization (concepts and applications). Mir Publication, (In Persian).
Sarmad, Z., Bazargan, A., & Hejazi, E. (2012). Research Methods in Behavioral Sciences., Agah Publishins, (In Persian).
Shafiee Nikabadi, M., Z. (2012). Framework for Knowledge Management Processes in the Supply Chain. Research and Information Processing and Management, (In Persian).
Shah Heydari Pour, R., & Kamaliyan, R. (2012). Investigating the Relationship between Organizational Justice and Psychological Empowerment. Journal of Management of Organizational Culture. 10(1), 177-179, (In Persian).
Spreitzer, G.,M.(1995), Psychological empowerment in the workplace: dimensions measurement, and validation .The Academy of management Journal. 38 (5),1442-1465.
Vera,D., Mary C.(2012),organizational learning, knowledge management, and intellectual capital: an integrative conceptual model, International Journal of Business and Management, Vol. 4. No 4, pp 100-110.
Uhlaner, L., Van Stel, A., Meijaard, J., Mickey, F.(2007),The relationship between knowledge management, innovation and firm performance: evidence from Dutch SMEs, www.eim.nl/smes-and-entrepreneurship.
Whetten, D.A, Cameron, K.S. (1998), developing management skills. NewYork: Addison – Wesley, Wheelan.
Wu, Wei-Wen., Lee, Yu-Ting. (2007), Selecting Knowledge Management strategies by Using the Analytic Network process. Expert Systems with Applications, Vol. 32, No.2, pp 841-847.