کارکردهای کیفیت زندگی کاری برای بهره وری کارکنان (مطالعه موردی بیگانگی شغلی و فرسودگی عاطفی)

محورهای موضوعی : مدیریت بازرگانی

علی مهداد ¹ , معصومه زری بافان ² , ایران مهدیزادگان ³

1 - استادیار گروه روانشناسی صنعتی و سازمانی، واحد اصفهان (خوراسگان)، دانشگاه آزاد اسلامی، ایران
2 - دانش آموخته کارشناسی ارشد گروه روانشناسی صنعتی و سازمانی، واحد اصفهان (خوراسگان)، دانشگاه آزاد اسلامی، ایران.
3 - عضو هیئت علمی، گروه روانشناسی صنعتی و سازمانی، واحد اصفهان (خوراسگان)، دانشگاه آزاد اسلامی، ایران

تاریخ دریافت : 1394/11/06 تاریخ پذیرش : 1394/11/06 تاریخ انتشار : 1394/01/01

کلید واژه: کیفیت زندگی کاری, بیگانگی شغلی, فرسودگی عاطفی,

چکیده مقاله :

پژوهش حاضر با هدف بررسی کارکرد های کیفیت زندگی کاری برای بهره وری کارکنان از طریق تأثیری که بر بیگانگی شغلی و فرسودگی عاطفی کارکنان دارد، انجام شده است. نوع پژوهش همبستگی و جامعه آماری شامل کلیه کارکنان زن و مرد شرکت سرایش اصفهان بودند که از میان آنها 200 نفر به شیوه تصادفی طبقه ای به عنوان نمونه انتخاب شدند. در این پژوهش، پرسشنامه های کیفیت زندگی کاری (والتون،1973)، بیگانگی شغلی (بوئر، 2001) و فرسودگی عاطفی (مسلش و جکسون، 1981) مورد استفاده قرار گرفتند. داده های پژوهش با استفاده از روشهای آماری ضریب همبستگی پیرسون و تحلیل رگرسیون گام به گام تحلیل شدند. یافته ها نشان دادند که بین ابعاد ازخودبیگانگی شغلی و فرسودگی عاطفی رابطه مثبت و معنادار (01/0(p≤ و بین ابعاد کیفیت زندگی کاری و ابعاد ازخودبیگانگی شغلی و بین ابعاد کیفیت زندگی کاری و فرسودگی عاطفی رابطه منفی و معناداری (01/0(p≤ وجود دارد. علاوه بر این نتایج تحلیل رگرسیون گام به گام نشان داد که طی دو گام ابعاد قانونگرایی در سازمان و پرداخت منصفانه از ابعاد کیفیت زندگی کاری توانسته است تا 17 درصد از واریانس از خود بیگانگی و طی سه گام ابعاد قانونگرایی در سازمان، تأمین فرصت رشد وامنیت و وابستگی اجتماعی توانسته است تا 30 درصد از واریانس فرسودگی عاطفی را پیش بینی کند. در نتیجه از طریق افزایش سطح ابعاد کیفیت زندگی کاری، می توان بیگانگی شغلی و فرسودگی عاطفی را کاهش داد.

چکیده انگلیسی:

The main purpose of this research was to study the quality of work life functions for productivity through effects on work alienation and emotional exhaustion.  The research method was descriptive-correlational and the statistical population consisted of all the employees of Sarayesh Company, from among whom 200 subjects were selected through stratified random sampling method. In this research a set of questionnaires consisting of quality of work life (Walton, 1973), job alienation (Boeree, 2001) and emotional exhaustion (Maslach & Jackson, 1981) were used. The data were analyzed by using Pearson correlation coefficient and Stepwise regression analysis and the results showed that there is a significant positive relationship between job alienation dimension and emotional exhaustion (p ≤ 0.01).Moreover, there are significant negative relationships between quality of work life dimension and job alienation dimension and between quality of work life dimension and emotional exhaustion (p ≤ 0.01).  Furthermore, the results of Stpwise regression analysis showed that the dimension of quality of work life could predict %17 of job alienation and %30 of emotional exhaustion. Therefore, it is possible to reduce job alienation and emotional exhaustion by increasing the quality of work life.  

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