بررسی رابطه بین رفتار شهروندی سازمانی و تعهد سازمانی ( مطالعه موردی : شرکت فرد آذربایجان )
محورهای موضوعی : مدیریت بازرگانیکریم حمدی 1 , سمیه مرادی دولاما 2
1 - عضو هیئت علمی (دانشیار) دانشگاه آزاد اسلامی، واحد علوم و تحقیقات، تهران، ایران
2 - کارشناس ارشد گروه مدیریت صنعتی،واحد تبریز، دانشگاه آزاد اسلامی،تبریز،ایران
کلید واژه: تعهد سازمانی, تعهد هنجاری, تعهد عاطفی, رفتار شهروندی سازمانی, تعهد مداوم,
چکیده مقاله :
این مقاله به بررسی رابطه بین رفتار شهروندی سازمانی و تعهد سازمانی میان کارکنان شرکت فرد آذربایجان ارومیه می پردازد. رفتار شهروندی سازمانی شامل هفت طبقه کلی: جوانمردی، رفتارهای کمکی (ایثار، صلح، امید و روحیه دادن، احترام)، شرافت شهروندی، وجدان،اطاعت، وفاداری و خودرشدی می‌باشد. تعهد سازمانی نیز شامل سه بعد عاطفی، هنجاری و مداوم می باشد. این تحقیق از لحاظ هدف از نوع تحقیق کاربردی بوده اما به لحاظ روش انجام کار از نوع تحقیق همبستگی است. اطلاعات و داده‌های مورد نیاز تحقیق از طریق پرسشنامه‌های توزیع شده رفتار شهروندی سازمانی و تعهد سازمانی بدست آمده است، در تجزیه و تحلیل داده ها از آزمون تی و ضریب همبستگی پیرسون استفاده شده است. عملیات آماری آن با استفاده از نرم افزار آماری SPSS19 انجام شده است. نتایج تحقیق حاضر نشان داد که بین رفتار شهروندی سازمانی و تعهد سازمانی رابطه معنی داری وجود دارد.
The main purpose of this study is to investigate organizational citizenship behavior and organizational commitment among the staff of Fard Azarbaijan Company in Uromia. The organizational citizenship behavior has 7 general levels as follows: ((Sportsmanship, Helping behavior (Altruism, Peacemaking, Cheerleading, Courtesy), Civic Virtue, Conscientiousness, Obedience, Loyalty and Self-Development)). The organizational commitment also includes affective commitment, normative commitment, and continuance commitment. This study is a practical research, but the method is of correlation type. The information and data were gathered by distributing questionnaires about organizational citizenship behaviors and organizational commitment. To analyze the data, we used T test and Pearson correlation coefficient. All the processes of data analysis were done with SPSS-19 software. The results of the research show that there is a meaningful relation between the organizational citizenship behaviors and organizational commitment.
Amin Bidokhty, A. A., & Salehpour, M. (2007). The Relationship between Job Satisfaction and Organizational Commitment in Education Staff. Tehran: Shahid University Press, (In Persian).
Bahari Far, A., & Javaheri Kamil, Me. (2010). Investigating the Consequences of Organizational Ethical Values (by Investigating Organizational Justice, Organizational Commitment and Organizational Citizenship Behavior). The Police Human Development Policies, 28, 101- 102, (In Persian).
Blakely, G. L., Anderns, M. C., & Moorman, R. H., (2005), The Moderating Affects Of Aquity Sensitivity On The Relationship Between Organizational Justice And Organizational Citizenship Behaviors. Journal of Business and Psychology, 20(2), (2005), pp. 259 – 273.
Chang, H. T. & Chi, M. W. & Miao, M. C.(2007), Testing the realationship between three component organizational / occupational commitment and organizational / occupational turnover intention using a none recurisive model , Journal of vocational behavior, 2, pp. 320 – 335 .
Clement, M.,Vanderberghe, R.(2000), " Theachers professional development: A selitary or collegial (ad) venture?", Teacher and teaching education, 16, pp. 81 – 101 .
Ellaheh Tavakoli, Z. (2007). The Effectiveness of Organizational Citizenship Behavior Training on Organizational Commitment. Master Thesis, Isfahan: Isfahan University, (In Persian).
Estron, H. (1998). Organizational Commitment. Management Quarterly in Education, 17, 55-74, (In Persian).
Hunt, S & Morgan, R. M. (1994)," Organizational Commitment: One of many commitment or key mediating construct? Academy of management journal, 37, pp. 240 – 260.
Jamali, A., Taghipour Zahir, A., & Salehi, A. (2009). The Relationship between Occupational and Organizational Factors and Organizational Citizenship Behavior of Faculty Members of Unit 1 of Islamic Azad University, in order to Provide a Suitable Model. Journal of Leadership and Educational Management, 2, 87-106, (In Persian).
Mc kenna, S.(2005)," Organizational commitment in the small enter perneurial business in Singapore", Cross cultural management, Vol.12, No.2, pp. 16 – 37.
Meyer, P.J, Allen, A. (1991), " Development of organizational commitment during the first year of employment: A longitudinal study of pre-and post-entry in fluencies. Journal of Management.
Michell, T. R., Holton, B. C., and lee, T. W. (2001),"How to keep your best employee: developing an effective retention policy". Academy of Management Exective, 15, PP. 96 –108.
Moghimi, M. (2004). Research Approach Organization and Management. Tehran: Termeh Publishing, (In Persian).
Moghimi, M. (2005). Organizational Citizenship Behavior from Theory to Practice. Journal of Management Culture. 11, pp. 19-48, (In Persian).
Motahari, M. (1988). Gravity and Repulsion of Ali (AS). Tehran: Sadra Publication, (In Persian).
Nejat, A. R., & Kousar Nzhad, M. R., & Mirzadeh, A. (2009). The Effect of Organizational Citizenship Behavior on the Quality of Services. Journal of Business Reviews, 35, 72-84, (In Persian).
Organ, D. W. (1990a), "The subtle significance of job satisfaction clinical laboratory", Management review, 4, pp. 94 – 98.
Organ, D.W. (1990b), "Personality and organizational citizenship behavior", Journal of management, 20, pp. 465-478.
Orgun, D. P., Podsakoff, M. P., Mackenzie, B. S.(2006), " Organizational citizenship behavior, is nature, antecedents, and consequences". A sage publication series.
Podsakoff, P. M., & Mackenzie, S. B.(1994), "Organizational citizenship behavior and sales unit effectiveness", Journal of marketing research, 3(1), pp. 351-363.
Podsakoff, P. M., & Mackenzie, S. B., & Puine, B. j., & Bachrach, G. D. (2000),"Organizational citizenship behavior: A critical review of the theorical and empirical literature and behavior suggestions for future research". Journal of Management, Vol. 26, PP. 513 – 563.
Ramin Far, H. Hadizadeh Moghaddam, A., & Ahmadi, I. (2009).Investigating the Relationship between Perceived Organizational Justice and Organizational Citizenship Behavior. Research on Change Management, 2, 65-89, (In Persian).
Ranjbarian, B. (1996). Organizational Commitment. Journal of the Faculty of Administrative and Economic Sciences of the University of Isfahan, 12, 41- 57, (In Persian).
Rosseau, D. M., (2004), "Psychological Contracts in Work Place: Understanding the Ties the Motovate", Academy of Management Executives, 18, pp. 120 – 127.
Van Dyne, Linn, Graham, Jill, Dienesch, Richard, (1994)," Organizational citizenship behavior: Construct, Redefinition, Management and Validation ", Academy of Management Journal, 37, pp. 765-802
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Amin Bidokhty, A. A., & Salehpour, M. (2007). The Relationship between Job Satisfaction and Organizational Commitment in Education Staff. Tehran: Shahid University Press, (In Persian).
Bahari Far, A., & Javaheri Kamil, Me. (2010). Investigating the Consequences of Organizational Ethical Values (by Investigating Organizational Justice, Organizational Commitment and Organizational Citizenship Behavior). The Police Human Development Policies, 28, 101- 102, (In Persian).
Blakely, G. L., Anderns, M. C., & Moorman, R. H., (2005), The Moderating Affects Of Aquity Sensitivity On The Relationship Between Organizational Justice And Organizational Citizenship Behaviors. Journal of Business and Psychology, 20(2), (2005), pp. 259 – 273.
Chang, H. T. & Chi, M. W. & Miao, M. C.(2007), Testing the realationship between three component organizational / occupational commitment and organizational / occupational turnover intention using a none recurisive model , Journal of vocational behavior, 2, pp. 320 – 335 .
Clement, M.,Vanderberghe, R.(2000), " Theachers professional development: A selitary or collegial (ad) venture?", Teacher and teaching education, 16, pp. 81 – 101 .
Ellaheh Tavakoli, Z. (2007). The Effectiveness of Organizational Citizenship Behavior Training on Organizational Commitment. Master Thesis, Isfahan: Isfahan University, (In Persian).
Estron, H. (1998). Organizational Commitment. Management Quarterly in Education, 17, 55-74, (In Persian).
Hunt, S & Morgan, R. M. (1994)," Organizational Commitment: One of many commitment or key mediating construct? Academy of management journal, 37, pp. 240 – 260.
Jamali, A., Taghipour Zahir, A., & Salehi, A. (2009). The Relationship between Occupational and Organizational Factors and Organizational Citizenship Behavior of Faculty Members of Unit 1 of Islamic Azad University, in order to Provide a Suitable Model. Journal of Leadership and Educational Management, 2, 87-106, (In Persian).
Mc kenna, S.(2005)," Organizational commitment in the small enter perneurial business in Singapore", Cross cultural management, Vol.12, No.2, pp. 16 – 37.
Meyer, P.J, Allen, A. (1991), " Development of organizational commitment during the first year of employment: A longitudinal study of pre-and post-entry in fluencies. Journal of Management.
Michell, T. R., Holton, B. C., and lee, T. W. (2001),"How to keep your best employee: developing an effective retention policy". Academy of Management Exective, 15, PP. 96 –108.
Moghimi, M. (2004). Research Approach Organization and Management. Tehran: Termeh Publishing, (In Persian).
Moghimi, M. (2005). Organizational Citizenship Behavior from Theory to Practice. Journal of Management Culture. 11, pp. 19-48, (In Persian).
Motahari, M. (1988). Gravity and Repulsion of Ali (AS). Tehran: Sadra Publication, (In Persian).
Nejat, A. R., & Kousar Nzhad, M. R., & Mirzadeh, A. (2009). The Effect of Organizational Citizenship Behavior on the Quality of Services. Journal of Business Reviews, 35, 72-84, (In Persian).
Organ, D. W. (1990a), "The subtle significance of job satisfaction clinical laboratory", Management review, 4, pp. 94 – 98.
Organ, D.W. (1990b), "Personality and organizational citizenship behavior", Journal of management, 20, pp. 465-478.
Orgun, D. P., Podsakoff, M. P., Mackenzie, B. S.(2006), " Organizational citizenship behavior, is nature, antecedents, and consequences". A sage publication series.
Podsakoff, P. M., & Mackenzie, S. B.(1994), "Organizational citizenship behavior and sales unit effectiveness", Journal of marketing research, 3(1), pp. 351-363.
Podsakoff, P. M., & Mackenzie, S. B., & Puine, B. j., & Bachrach, G. D. (2000),"Organizational citizenship behavior: A critical review of the theorical and empirical literature and behavior suggestions for future research". Journal of Management, Vol. 26, PP. 513 – 563.
Ramin Far, H. Hadizadeh Moghaddam, A., & Ahmadi, I. (2009).Investigating the Relationship between Perceived Organizational Justice and Organizational Citizenship Behavior. Research on Change Management, 2, 65-89, (In Persian).
Ranjbarian, B. (1996). Organizational Commitment. Journal of the Faculty of Administrative and Economic Sciences of the University of Isfahan, 12, 41- 57, (In Persian).
Rosseau, D. M., (2004), "Psychological Contracts in Work Place: Understanding the Ties the Motovate", Academy of Management Executives, 18, pp. 120 – 127.
Van Dyne, Linn, Graham, Jill, Dienesch, Richard, (1994)," Organizational citizenship behavior: Construct, Redefinition, Management and Validation ", Academy of Management Journal, 37, pp. 765-802