بررسی میزان بکار‌گیری فرایند مدیریت دانش در یک سازمان خدماتی (مطالعه موردی)
محورهای موضوعی : مدیریت بازرگانیهوشنگ تقی زاده 1 , غلامرضا سلطانی فسقندیس 2 , روح اله مهدی لوی 3
1 - عضو هیئت علمی(استادیار) گروه مدیریت صنعتی ،واحد تبریز،دانشگاه آزاد اسلامی، تبریز،ایران
2 - کارشناس ارشد مدیریت صنعتی ،واحد تبریز،دانشگاه آزاد اسلامی،تبریز،ایران
3 - کارشناس ارشد مدیریت صنعتی ،واحد تبریز،دانشگاه آزاد اسلامی، تبریز،ایران
کلید واژه: مدیریت دانش, مجموعه‌های فازی, خلق دانش, کسب‌دانش, ثبت دانش, تسهیم دانش و کاربرد دانش,
چکیده مقاله :
هدف این مقاله بررسی میزان بکار گیری فرایند مدیریت دانش و پنج مرحله اصلی آن یعنی کسب دانش، ثبت دانش، انتقال دانش، خلق دانش و کاربرد دانش در سازمان با استفاده از تئوری مجموعه های فازی می باشد. جامعه آماری این تحقیق را 75 نفر از پرسنل یک سازمان خدماتی تشکیل می دهد. به دلیل محدود بودن جامعه آماری، هیچ گونه نمونه گیری انجام نشده و کل جامعه آماری مورد بررسی قرار گرفته است. به منظور گرد آوری داده ها از اعضای جامعه آماری نیز از پرسشنامه استفاده شده است که روایی و پایایی آن مورد سنجش و تأیید قرار گرفته است. نتایج بررسی نشان می دهد که در سازمان مورد بررسی میزان بکار گیری پنج مرحله اصلی (ابعاد فرایند) مدیریت دانش در حد متوسطی می باشد. همچنین بین وضع موجود و مطلوب پنج مرحله اصلی مدیریت دانش در سازمان مورد بررسی فاصله قابل توجهی وجود دارد.
The purpose of this paper is to assess the use of knowledge management process and its five main stages-gaining knowledge, recordeding knowledge, knowledge transfer, knowledge creation, and the application of knowledge in the organization- using fuzzy set theory. The statistical population consists of 75 members of service organization personnel. Due to the limited number of the statistical population, no sampling has been done and all the population has been studied. In order to collect data, a questionnaire has been used, the validity and reliability of which have been tested and approved. The results of the study indicate that in the organization under study the rate of applying the five main stages (process dimensions) of knowledge management is at an average level. Also, there is a considerable difference between the present situation and the desired situation of the five main stages of knowledge management in the organization under study.
Abtahi, S. H., & Salavati, A. (2006). Knowledge Management in Organization. Tehran: Payvand Noo Publishing, (In Persian).
Alwani, S. M., Nategh, T., & Farahi, M. M. (2007). The Role of Social Capital in the Development of Organizational Knowledge Management. Journal of Management Science, 5, 35-70, (In Persian).
Bhatt, G.D. (2001), Knowledge management in organizations: examining the interaction between technologies, techniques, and people, Journal of Knowledge Management, Vol. 5, No. 1, pp. 68-75.
Blackler, F. (1995), the knowledge, knowledge work and organization: An overview and interpretation, Organization Studies, Vol.16, No.6, pp.1021-1046.
Davenport, T.H. & L. Prusak (1998), Working Knowledge: How Organizations Manage What They Know, Boston, MA: Harvard Business School Press.
Hackett, B. (2000), Beyond knowledge management: new ways to work and learn, New York: The Conference Board.
Kakabadse, N. K., A. Kakabadse, & A. Kouzmin (2003), Reviewing the knowledge management literature: towards a taxonomy, Journal of Knowledge Management, Vol. 7, No.4, pp.75–91.
Liao, S. H. (2003), Knowledge management technologies and applications-literature review from 1995 to 2002, Expert Systems with Application, No.25, pp.155–164.
Lin, C., D. C. Yen & D.C. Tarn( 2007), An industry-level knowledge management model-a study of information-related industry in Taiwan, Information & Management, No.44, pp.22-39.
Mousavi, A. (2005). Knowledge Management. Journal of Rehabilitation and Development, 46, 12-23, (In Persian).
Murray G. (1999), the knowledge management factbook, International data corporation report.
Ngai, E.W.T. & E.W.C. Chan (2005), Evaluation of knowledge management tools using AHP, Expert Systems with Applications, No.29, pp.889–899.
Perez, E.(1999), Knowledge management in the library, Database Magazine, Vol.22, No.2, p.75.
Piri, Z., & Asefzadeh, S. (2006). How Can Knowledge Management be Used?. Journal of Qazvin University of Medical Sciences, 38, 124-132, (In Persian).
Rafati Shaldehi, H., Hassanavi, R., Behazin, F., & Bani Taba, S. A. (2008). Review of the Knowledge Management Model at a Military Research Center. Military Medicine, 10, 223-252, (In Persian).
Rading, A. (2004). Knowledge Management. Translated by: M. H. Latifi, Tehran: Samt Publication, (In Persian).
Siemian, R., & Mofidi, H. (2006). Using Intranet as a Tool for Knowledge Management in Academic Libraries. Journal of Information Science and Technology, 2, 198-217, (In Persian).
Suri, H. (2007). Reengineering in Iranian Organizations. Tehran: Rasa Publication, (In Persian).
Zafarian, R., Esmaeilzadeh, M., & Shefahi, N. (2008). Presentation of Knowledge Management Model in Small and Medium Business. Entrepreneurship Development, 1(2), 75-102, (In Persian).
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Abtahi, S. H., & Salavati, A. (2006). Knowledge Management in Organization. Tehran: Payvand Noo Publishing, (In Persian).
Alwani, S. M., Nategh, T., & Farahi, M. M. (2007). The Role of Social Capital in the Development of Organizational Knowledge Management. Journal of Management Science, 5, 35-70, (In Persian).
Bhatt, G.D. (2001), Knowledge management in organizations: examining the interaction between technologies, techniques, and people, Journal of Knowledge Management, Vol. 5, No. 1, pp. 68-75.
Blackler, F. (1995), the knowledge, knowledge work and organization: An overview and interpretation, Organization Studies, Vol.16, No.6, pp.1021-1046.
Davenport, T.H. & L. Prusak (1998), Working Knowledge: How Organizations Manage What They Know, Boston, MA: Harvard Business School Press.
Hackett, B. (2000), Beyond knowledge management: new ways to work and learn, New York: The Conference Board.
Kakabadse, N. K., A. Kakabadse, & A. Kouzmin (2003), Reviewing the knowledge management literature: towards a taxonomy, Journal of Knowledge Management, Vol. 7, No.4, pp.75–91.
Liao, S. H. (2003), Knowledge management technologies and applications-literature review from 1995 to 2002, Expert Systems with Application, No.25, pp.155–164.
Lin, C., D. C. Yen & D.C. Tarn( 2007), An industry-level knowledge management model-a study of information-related industry in Taiwan, Information & Management, No.44, pp.22-39.
Mousavi, A. (2005). Knowledge Management. Journal of Rehabilitation and Development, 46, 12-23, (In Persian).
Murray G. (1999), the knowledge management factbook, International data corporation report.
Ngai, E.W.T. & E.W.C. Chan (2005), Evaluation of knowledge management tools using AHP, Expert Systems with Applications, No.29, pp.889–899.
Perez, E.(1999), Knowledge management in the library, Database Magazine, Vol.22, No.2, p.75.
Piri, Z., & Asefzadeh, S. (2006). How Can Knowledge Management be Used?. Journal of Qazvin University of Medical Sciences, 38, 124-132, (In Persian).
Rafati Shaldehi, H., Hassanavi, R., Behazin, F., & Bani Taba, S. A. (2008). Review of the Knowledge Management Model at a Military Research Center. Military Medicine, 10, 223-252, (In Persian).
Rading, A. (2004). Knowledge Management. Translated by: M. H. Latifi, Tehran: Samt Publication, (In Persian).
Siemian, R., & Mofidi, H. (2006). Using Intranet as a Tool for Knowledge Management in Academic Libraries. Journal of Information Science and Technology, 2, 198-217, (In Persian).
Suri, H. (2007). Reengineering in Iranian Organizations. Tehran: Rasa Publication, (In Persian).
Zafarian, R., Esmaeilzadeh, M., & Shefahi, N. (2008). Presentation of Knowledge Management Model in Small and Medium Business. Entrepreneurship Development, 1(2), 75-102, (In Persian).