طراحی مدل تاب‌آوری زنجیره تأمین در صنعت بانکداری ایران
محورهای موضوعی : مدیریت صنعتی گرایش زنجیره تأمینمقصود امیری 1 , زهرا حسنی 2 , فرهاد هادی نژاد 3
1 - استاد گروه مدیریت صنعتی،دانشکده مدیریت و حسابداری،دانشگاه علامه طباطبایی،تهران،ایران
2 - کارشناس ارشد مدیریت صنعتی، گروه مدیریت صنعتی، دانشگاه علامه طباطبائی، تهران، ایران.
3 - استادیار گروه مدیریت و اقتصاد سلامت ،دانشکده پزشکی،دانشگاه علوم پزشکی آجا، تهران، ایران.
کلید واژه: صنعت بانکداری, طراحی مدل, زنجیره تأمین تاب آور,
چکیده مقاله :
گسترده شدن و پیچیده شدن شبکه روابط در زنجیره تأمین از یک سو و عدم اطمینان و ریسک‌های اجتناب ناپذیر در صنعت بانکداری از سوی دیگر، بررسی تاب‌آوری در زنجیره تأمین بانک‌ها را ضروری جلوه می‌دهد. رویکرد یا راهبردهای مختلف مدیریت زنجیره تأمین ازجمله تاب‌آوری، به دنبال افزایش انعطاف‌پذیری و توسعه توانایی زنجیره تأمین در پاسخگویی سریع به تغییر در تقاضای مشتری است. مدیران بانک‌ها می‌توانند با یک اقدام نوآورانه مانند طراحی زنجیره تأمین تاب‌آور؛ باعث افزایش پایداری، سودآوری و در نهایت حفظ رقابت‌پذیری در صنعت بانکداری شوند. هدف این پژوهش شناسایی ابعاد، مؤلفه‌ها و شاخص‌های تاب‌آوری و درنهایت طراحی مدلی برای ارزیابی تاب‌آوری در صنعت بانکداری ایران است. جامعه آماری این پژوهش خبرگان فعال در بانک‌های دولتی شهر تهران است که تعداد 50 مورد نمونه به‌صورت خوشه‌ای و قضاوتی انتخاب شده است. مدل طراحی‌شده درنهایت با استفاده از تحلیل عاملی تأییدی و معادلات ساختاری مورد بررسی قرارگرفته است. نتایج پژوهش حاکی از آن است که معنی‌داری مدل پیشنهادی در جهت ساخت زنجیره تأمین تاب‌آور در صنعت بانکداری مورد تأیید است.
The expansion and complexity of supply chain relationships and inevitable risks in the banking industry make it necessary to examine the resonance in the supply chain of banks. Various supply chain management approaches or strategies, including resilience, seek to increase the flexibility and develop the ability of the supply chain to respond quickly to changes in the customer demand. Bank managers can increase sustainability and profitability, and finally can maintain competitiveness in the banking industry, with an innovative action like designing resilience supply chain. The purpose of this research was to identify dimensions, components, and indicators of resilience and ultimately design a model for assessing resilience in the banking industry. The statistical population of the present research included the experts in the state banks in Tehran. 50 participants were selected using cluster and judgmental sampling. The designed model was investigated using confirmatory factor analysis and structural equations modeling. The results of the research indicate that the proposed model is significant for building a resilient supply chain in the banking industry.
Abdolshah, F., & Ghiasvand, A. (2015), Concept and Evaluation of Iran's Economic Resilience. Quarterly Journal of Economic Research, 59, 161-187, [In Persian].
Abdolshah, F., & Salehi, M. (2016), Investigating Factors Affecting Capital in Banking Industry with Resiliency Approach. Trend Quarterly, 76, 15-50, [In Persian].
Adam, R., & Creedy, S. (1999), the Process of Knowledge Management within Organizations: a Critical Assessment of both Theory & Practice, Knowledge & Process, 6(2), 101-113.
Albescu, F., Pugna, I., & Paraschiv, D. (2008), Business intelligence & knowledge management–Technological support for strategic management in the knowledge based economy. Revista Informatica Economică, 4(48), 5-12.
Alvani, S.M., Jandaghi, Gh., & Raeis Safari, M. (2012), Measuring Efficiency of Sepah Bank Branches and Determining Inefficiency Factors (Case Study in Tehran Province). Public Administration Publication, 11, 1-18, [In Persian].
Amiri, M., Olfat, L., Feyzi, K., &Salehiye Abargoyi, M.A. (2018), Designing a Model for Organizational Resilience. Productivity Management, 44, [In Persian].
Arab, A., & Ghasemian Sahebi, I. (2018), Modeling the Measurement of Supplier Resilience Criteria via an Interpretive Expert-Driven Approach: A Step towards Promoting the Productivity of Automotive Parts Manufacturing Industry, productivity Management, 46, 7-37, [In Persian].
Azar, A., Shahbazi, M., Yazdani, H., & Mahmoudian, O. (2019), Designing a Resilience Assessment Model of the Electricity Industry Supply Chain Using Mixed Approach: Theme Analysis and Factor Analysis. Industrial Management Journal, 11(1) ,45-62, [In Persian].
Babajani, J., Salimi, M., & Jafari, A. (2017), Iranian Bank Ratings Based on Financial Strength. Empirical Studies on Financial Accounting, 54, 44-91, [In Persian].
Carvalho, H., & Cruz-Machado, V. (2011), Integrating Lean, Agile, Resilience and Green paradigms in supply chain management (LARG_SCM). In: Dr. Pengzhong, Li (Ed.), Supply Chain Management. InTech, 27-48.
Chiang, C., Kocabasoglu-Hillmer, C. & Suresh, N. (2012), An empirical investigation of the imp of strategic sourcing and flexibility on firm's supply chain agility. International Journal of Operations & Production Management, 32(1), 49-78.
Christopher, M., & Peck, H. (2004), "Building the resilient supply chain."International Journal of Logistics Management ", 15(2), 1-113.
Ebrahimi, S.A., Feyz, D., & Pit Karan, H. (2017), a Comprehensive Analysis of Factors Affecting Organizational Resilience in the Small and Medium Industries. Human Resource Management Research, 3, 37-58, [In Persian].
Fakoor Saghie, A.M., Olfat, L., Feyzi, K., & Amiri, M. (2014), Model for Resilience of Supply Chain for Competitiveness in Iranian Automotive Companies. Production and Operations Management, 1, 143-164, [In Persian].
Farmihani Farahani, Z., & Ataei, M. (2016), Factors Affecting Agility of Tehran Agricultural Bank. New Quarterly Journal of Management and Accounting, 13, 51-66, [In Persian].
Ghahremani, A. (2010), Customer Behavior Analysis in Choosing a Bank Using Dynamic Systems Techniques, Pasargad Bank, Master's thesis, Islamic Azad University, Science and Research Branch, Tehran. [In Persian].
Ghanbari, S., Ardalan, M.R., Nasiri Valak Bani, F.S., & Beheshti Rad, R. (2014), Assessing the Effect of Knowledge Management Process and Infrastructure on Organizational Ability. Public Management Research, 23, 27-52, [In Persian].
Gu, M., Yang, L., & Huo, B. (2021), Patterns of information technology use: Their impact on supply chain resilience and performance. International Journal of Production Economics, 232, 1-13.
Harland, C., Brenchley, R. & Walker, H. (2015), Risk in supply networks. Journal of Purchasing and Supply Management, 9(2), 51- 62.
Hosseini, M.H., & Ghaderi, S. (2010), The model of Factors Affecting the Quality of Banking Services. Business Management Perspective, 3, 89-115, [In Persian].
Hosseinpoor, M., & Kavand, M. (2013), Analysis and Prioritization of Financial Risks in a Non-Risk Banking System. Islamic Journal of Journalism, 49, [In Persian].
Huang, G., Li, D., Zhu, X., & Zhu, J. (2021), Influencing factors and their influencing mechanisms on urban resilience in China, Sustainable Cities and Society, 74, 1-11.
Jafarnezhad, A., & Mohseni, M. (2015), Provides a Framework for Improving Resiliency Supply Chain Performance. Supply Chain Management Quarterly, 48, [In Persian].
Jafarnezhad, A., Kazemi, A., & Arab, A. (2016), Identification and Prioritization of Suppliers' Resilience Assessment Indicators Based on the Best-Worst-Practice Method. Industrial Management Perspective, 23, 159-186, [In Persian].
Jafarpoor, M., & Fayyazi, M. (2010), Identification and Ranking of Resource Absorption Strategies in the Country's Banking Network. International Conference on Marketing and Financial Services, 2, 3-18, [In Persian].
Jahani, M., Mogbel Baarz, A., & Azar, A. (2017), Designing Supply Chain Aid Model with Structural Equation Modeling Approach. Industrial Management Perspective, 25, 91-114, [In Persian].
Jesarati, A., Babazadeh, H., Zanjani, S., Jesarati, A., Azizi, H., Rezapur, A. (2013), An investigation of the relationship between motivational factors and performance of education staff, European Journal of Experimental Biology, 3(3), 681-686
Mir Bagheri Hir, M.N., Nahidi Amirkhiz, M.R., & Shokoohi Fard, S. (2016), Assessing Financial Stability and Explaining Factors Affecting the Financial Stability of the Country's Banks. Quarterly Journal of Financial and Economic Policies, 15, 23-42, [In Persian].
Pearce, J. & Robinson, R. (2007), Strategic Management, Mc Graw-Hill, NY, 1-880.
Pishdar, M., Toloun, M. R. S. H., Zamani, S., & Farzianpour, F, (2014), Development of factors effective in the success of green supply chain management. American Journal of Agricultural & Biological Sciences, 9(1), 33-43.
Ponomarov, S. Y., & Holcomb, M. C. (2009), Understanding the Concept of Supply Chain Resilience. The International Journal of Logistics Management, 20(1), 124-143.
Poormehr, M., Sepehrdoost, H., Naziri, M.k., & Mehregan, N. (2018), Impact of Macroeconomic and Management Quality Variables on the Profitability of Private Banks (Using Structural Panel VAR Approach). Quarterly Journal of Economic Modeling Research, 34, 1-55, [In Persian].
Porter, M. E. (1998), Competitive strategy: Techniques for analyzing industries & competitors, FREE Press, NY, 1-397.
Purhasomi, M., Khamseh, A., & Ghorbanzad, Y. (2013), A hybrid of Kano and QFD for ranking customers' preferences: Acase study of bank Melli Iran.Management SCIENCE letters, 3(3),845-860.
Rahimian, M.M., & Rajabzade Ghotri, A. (2017), Resiliency Measurement of the Supply Chain with the Approach of Compliant Systems Approach (Case Study in Iranian Pharmaceutical Industry). New research in decision making, 2, [In Persian].
Ranjbar, B. (2016), The Impact of Supply Chain Management on Performance of Bank Melli Branches in Markazi Province, Master's Thesis, Islamic Azad University, Naraq Branch. [In Persian].
Ratnovski, & L Huang. (2009), Why Are Canadian Banks More Resilient?, IMF Working Paper, 152, 1-19.
Seddigh Poor, A., Zandiye, M., Alam Tabriz, A., & Dari Nokoorani, B. (2017), Resilient Supply Chain Model in Iran Pharmaceutical Industries. Quarterly Industrial Management Studies, 51, 55-106, [In Persian].
Sheffi, Y. (2005), The resilient enterprise: Overcoming vulnerability for competitive advantage. Cambridge, MA: MIT Press. 42- 65.
Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2008), "Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies" (3rd Editio., 519). New York, USA: McGraw-Hill/Irwin.
Soni, U., Vipul J., & Sameer K. (2014), "Measuring supply chain resilience using a deterministic modeling approach" Computers &Industrial Engineering 74, 11-25.
Stephenson A. V. (2011), "Benchmarking the resilience of organisations", Ph.D. thesis, Univ. of Canterbury, Christchurch, New Zealand.
Taleghani, GH.R., Tanami, M.M., Fahangi, A.A., & Zarrin Negar, M.J. (2011), Effective Factors on Increasing Productivity (Case Study in Saman Bank). Public Administration, 7, 115-130, [In Persian].
Tan, J., Lo, K., Qiu, F., Zhang, X., & Zhao, H. (2020), Regional economic resilience of resource-based cities and influential factors during economic crises in China. Growth and Change, 51(1), 362-381. https://doi.org/10.1111/grow.12352.
Tavakkoli, M.R. (2015), Prioritizing Factors Affecting Customer Preferences in Choosing a Bank Master's Thesis, Faculty of Management and Accounting, Allameh Tabatabaei University, [In Persian].
Tseng, M. (2013), Modeling sustainable production indicators with linguistic preferences, Journal of Cleaner Production, 40, 46-56.
Yadav, D. K., & Barve, A. (2015), Analysis of critical success factors of humanitarian supply chain: An application of Interpretive Structural Modeling. International Journal of Disaster Risk Reduction, 12, 213-225.
Zhang, M., Liu, Y., & Ji, B. (2021), Influencing Factors of Resilience of PBSC Based on Empirical Analysis, Buildings, 11(10) 467-485.
_||_
Abdolshah, F., & Ghiasvand, A. (2015), Concept and Evaluation of Iran's Economic Resilience. Quarterly Journal of Economic Research, 59, 161-187, [In Persian].
Abdolshah, F., & Salehi, M. (2016), Investigating Factors Affecting Capital in Banking Industry with Resiliency Approach. Trend Quarterly, 76, 15-50, [In Persian].
Adam, R., & Creedy, S. (1999), the Process of Knowledge Management within Organizations: a Critical Assessment of both Theory & Practice, Knowledge & Process, 6(2), 101-113.
Albescu, F., Pugna, I., & Paraschiv, D. (2008), Business intelligence & knowledge management–Technological support for strategic management in the knowledge based economy. Revista Informatica Economică, 4(48), 5-12.
Alvani, S.M., Jandaghi, Gh., & Raeis Safari, M. (2012), Measuring Efficiency of Sepah Bank Branches and Determining Inefficiency Factors (Case Study in Tehran Province). Public Administration Publication, 11, 1-18, [In Persian].
Amiri, M., Olfat, L., Feyzi, K., &Salehiye Abargoyi, M.A. (2018), Designing a Model for Organizational Resilience. Productivity Management, 44, [In Persian].
Arab, A., & Ghasemian Sahebi, I. (2018), Modeling the Measurement of Supplier Resilience Criteria via an Interpretive Expert-Driven Approach: A Step towards Promoting the Productivity of Automotive Parts Manufacturing Industry, productivity Management, 46, 7-37, [In Persian].
Azar, A., Shahbazi, M., Yazdani, H., & Mahmoudian, O. (2019), Designing a Resilience Assessment Model of the Electricity Industry Supply Chain Using Mixed Approach: Theme Analysis and Factor Analysis. Industrial Management Journal, 11(1) ,45-62, [In Persian].
Babajani, J., Salimi, M., & Jafari, A. (2017), Iranian Bank Ratings Based on Financial Strength. Empirical Studies on Financial Accounting, 54, 44-91, [In Persian].
Carvalho, H., & Cruz-Machado, V. (2011), Integrating Lean, Agile, Resilience and Green paradigms in supply chain management (LARG_SCM). In: Dr. Pengzhong, Li (Ed.), Supply Chain Management. InTech, 27-48.
Chiang, C., Kocabasoglu-Hillmer, C. & Suresh, N. (2012), An empirical investigation of the imp of strategic sourcing and flexibility on firm's supply chain agility. International Journal of Operations & Production Management, 32(1), 49-78.
Christopher, M., & Peck, H. (2004), "Building the resilient supply chain."International Journal of Logistics Management ", 15(2), 1-113.
Ebrahimi, S.A., Feyz, D., & Pit Karan, H. (2017), a Comprehensive Analysis of Factors Affecting Organizational Resilience in the Small and Medium Industries. Human Resource Management Research, 3, 37-58, [In Persian].
Fakoor Saghie, A.M., Olfat, L., Feyzi, K., & Amiri, M. (2014), Model for Resilience of Supply Chain for Competitiveness in Iranian Automotive Companies. Production and Operations Management, 1, 143-164, [In Persian].
Farmihani Farahani, Z., & Ataei, M. (2016), Factors Affecting Agility of Tehran Agricultural Bank. New Quarterly Journal of Management and Accounting, 13, 51-66, [In Persian].
Ghahremani, A. (2010), Customer Behavior Analysis in Choosing a Bank Using Dynamic Systems Techniques, Pasargad Bank, Master's thesis, Islamic Azad University, Science and Research Branch, Tehran. [In Persian].
Ghanbari, S., Ardalan, M.R., Nasiri Valak Bani, F.S., & Beheshti Rad, R. (2014), Assessing the Effect of Knowledge Management Process and Infrastructure on Organizational Ability. Public Management Research, 23, 27-52, [In Persian].
Gu, M., Yang, L., & Huo, B. (2021), Patterns of information technology use: Their impact on supply chain resilience and performance. International Journal of Production Economics, 232, 1-13.
Harland, C., Brenchley, R. & Walker, H. (2015), Risk in supply networks. Journal of Purchasing and Supply Management, 9(2), 51- 62.
Hosseini, M.H., & Ghaderi, S. (2010), The model of Factors Affecting the Quality of Banking Services. Business Management Perspective, 3, 89-115, [In Persian].
Hosseinpoor, M., & Kavand, M. (2013), Analysis and Prioritization of Financial Risks in a Non-Risk Banking System. Islamic Journal of Journalism, 49, [In Persian].
Huang, G., Li, D., Zhu, X., & Zhu, J. (2021), Influencing factors and their influencing mechanisms on urban resilience in China, Sustainable Cities and Society, 74, 1-11.
Jafarnezhad, A., & Mohseni, M. (2015), Provides a Framework for Improving Resiliency Supply Chain Performance. Supply Chain Management Quarterly, 48, [In Persian].
Jafarnezhad, A., Kazemi, A., & Arab, A. (2016), Identification and Prioritization of Suppliers' Resilience Assessment Indicators Based on the Best-Worst-Practice Method. Industrial Management Perspective, 23, 159-186, [In Persian].
Jafarpoor, M., & Fayyazi, M. (2010), Identification and Ranking of Resource Absorption Strategies in the Country's Banking Network. International Conference on Marketing and Financial Services, 2, 3-18, [In Persian].
Jahani, M., Mogbel Baarz, A., & Azar, A. (2017), Designing Supply Chain Aid Model with Structural Equation Modeling Approach. Industrial Management Perspective, 25, 91-114, [In Persian].
Jesarati, A., Babazadeh, H., Zanjani, S., Jesarati, A., Azizi, H., Rezapur, A. (2013), An investigation of the relationship between motivational factors and performance of education staff, European Journal of Experimental Biology, 3(3), 681-686
Mir Bagheri Hir, M.N., Nahidi Amirkhiz, M.R., & Shokoohi Fard, S. (2016), Assessing Financial Stability and Explaining Factors Affecting the Financial Stability of the Country's Banks. Quarterly Journal of Financial and Economic Policies, 15, 23-42, [In Persian].
Pearce, J. & Robinson, R. (2007), Strategic Management, Mc Graw-Hill, NY, 1-880.
Pishdar, M., Toloun, M. R. S. H., Zamani, S., & Farzianpour, F, (2014), Development of factors effective in the success of green supply chain management. American Journal of Agricultural & Biological Sciences, 9(1), 33-43.
Ponomarov, S. Y., & Holcomb, M. C. (2009), Understanding the Concept of Supply Chain Resilience. The International Journal of Logistics Management, 20(1), 124-143.
Poormehr, M., Sepehrdoost, H., Naziri, M.k., & Mehregan, N. (2018), Impact of Macroeconomic and Management Quality Variables on the Profitability of Private Banks (Using Structural Panel VAR Approach). Quarterly Journal of Economic Modeling Research, 34, 1-55, [In Persian].
Porter, M. E. (1998), Competitive strategy: Techniques for analyzing industries & competitors, FREE Press, NY, 1-397.
Purhasomi, M., Khamseh, A., & Ghorbanzad, Y. (2013), A hybrid of Kano and QFD for ranking customers' preferences: Acase study of bank Melli Iran.Management SCIENCE letters, 3(3),845-860.
Rahimian, M.M., & Rajabzade Ghotri, A. (2017), Resiliency Measurement of the Supply Chain with the Approach of Compliant Systems Approach (Case Study in Iranian Pharmaceutical Industry). New research in decision making, 2, [In Persian].
Ranjbar, B. (2016), The Impact of Supply Chain Management on Performance of Bank Melli Branches in Markazi Province, Master's Thesis, Islamic Azad University, Naraq Branch. [In Persian].
Ratnovski, & L Huang. (2009), Why Are Canadian Banks More Resilient?, IMF Working Paper, 152, 1-19.
Seddigh Poor, A., Zandiye, M., Alam Tabriz, A., & Dari Nokoorani, B. (2017), Resilient Supply Chain Model in Iran Pharmaceutical Industries. Quarterly Industrial Management Studies, 51, 55-106, [In Persian].
Sheffi, Y. (2005), The resilient enterprise: Overcoming vulnerability for competitive advantage. Cambridge, MA: MIT Press. 42- 65.
Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2008), "Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies" (3rd Editio., 519). New York, USA: McGraw-Hill/Irwin.
Soni, U., Vipul J., & Sameer K. (2014), "Measuring supply chain resilience using a deterministic modeling approach" Computers &Industrial Engineering 74, 11-25.
Stephenson A. V. (2011), "Benchmarking the resilience of organisations", Ph.D. thesis, Univ. of Canterbury, Christchurch, New Zealand.
Taleghani, GH.R., Tanami, M.M., Fahangi, A.A., & Zarrin Negar, M.J. (2011), Effective Factors on Increasing Productivity (Case Study in Saman Bank). Public Administration, 7, 115-130, [In Persian].
Tan, J., Lo, K., Qiu, F., Zhang, X., & Zhao, H. (2020), Regional economic resilience of resource-based cities and influential factors during economic crises in China. Growth and Change, 51(1), 362-381. https://doi.org/10.1111/grow.12352.
Tavakkoli, M.R. (2015), Prioritizing Factors Affecting Customer Preferences in Choosing a Bank Master's Thesis, Faculty of Management and Accounting, Allameh Tabatabaei University, [In Persian].
Tseng, M. (2013), Modeling sustainable production indicators with linguistic preferences, Journal of Cleaner Production, 40, 46-56.
Yadav, D. K., & Barve, A. (2015), Analysis of critical success factors of humanitarian supply chain: An application of Interpretive Structural Modeling. International Journal of Disaster Risk Reduction, 12, 213-225.
Zhang, M., Liu, Y., & Ji, B. (2021), Influencing Factors of Resilience of PBSC Based on Empirical Analysis, Buildings, 11(10) 467-485.