سنجش و اندازه گیری بهره وری در سازمان بهداشت و درمان صنعت نفت ایران
محورهای موضوعی : مدیریت بازرگانیمیثم عظیمیان 1 , مهدی کرباسیان 2 , حامد رحیم پور 3 , شهرزاد فلاحی 4
1 - دکتری گروه مهندسی صنایع، سازمان بهداشت و درمان صنعت نفت، شرکت ملی نفت ایران، تهران، ایران
2 - استاد گروه مهندسی صنایع، دانشکده مدیریت و مهندسی صنایع، دانشگاه صنعتی مالک اشتر، تهران، ایران
3 - دکتری گروه مدیریت خدمات بهداشتی و درمانی، سازمان بهداشت و درمان صنعت نفت، شرکت ملی نفت ایران، تهران، ایران
4 - کارشناسی ارشد گروه مدیریت، سازمان بهداشت و درمان صنعت نفت، شرکت ملی نفت ایران، تهران، ایران
کلید واژه: سازمان¬های ارائه دهندۀ خدمات سلامت, بهره¬وری, تحلیل پوششی داده¬ها, شاخص مالم¬کوئیست.,
چکیده مقاله :
درسازمان¬های ارائۀ دهندۀ خدمات سلامت، واحدهای زیرمجموعۀ متعددی وجود دارند که به صورت هم‌زمان درحال ارائۀ خدمات درمانی و پیشگیرانه به جمعیت تحت پوشش خاصی بوده و سنجش بهره¬وری از مهمترین چالش¬های پیش روی مدیران آن¬ها می¬باشد؛ لذا هدف اين مطالعه، ارائۀ رویکردی تلفیقی از تحلیل پوششی داده¬ها و شاخص بهره¬وری مالم¬کوئیست، جهت پایش بهره¬وری سازمان بهداشت و درمان صنعت نفت ایران -به عنوان یک سازمان ارائه دهندۀ خدمات سلامت- بوده¬است. دراين تحقيق، با استفاده از شاخص¬های مرتبط با کارایی و همچنین تعریف شاخص¬های اثربخشی تأثیرگذار بر عملکرد واحدهای زیرمجموعه سازمان، ميزان رشد عملکرد واحدهای زیرمجموعه با محاسبه چهار تابع مسافت و شاخص بهره¬وری مالم¬کوئیست تعیین شده¬است. براساس نتایج به‌دست آمده دراین پژوهش، تعداد 27 شاخص تخصصی درحوزه¬های درمان مستقیم، غیرمستقیم و بهداشت جهت پایش اثربخشی سازمان¬های ارائه دهندۀ خدمات سلامت پیشنهاد شده¬است. همچنین نرخ رشد بهره¬وری پانزده منطقۀ زیرمجموعۀ سازمان مورد مطالعه -در بازه زمانی 1398 تا -1400 مورد بررسی قرار گرفته¬است.¬ نوآوری مقالۀ حاضر، عبارت از تعریف شاخص¬های سنجش اثربخشی و ارائۀ یک چارچوب نظری جهت پایش نرخ رشد بهره¬وری در سازمان¬های ارائه دهندۀ خدمات سلامت می¬باشد. توسعۀ کاربردی این تحقیق در سازمان¬های مورداشاره می¬تواند برای ارتقای ظرفیت در حوزه¬های مختلف خدمات بهداشتی- درمانی و صرفه¬جویی در منابع مورداستفاده قرارگیرد.
In health care provider organizations (HCPOs), there are several sub-units, simultaneously providing health and preventive services to the population covered, in which measuring productivity is one of the most important challenges for the managers of these organizations. Hence, the purpose of this study is to provide an integrative approach of data envelopment analysis (DEA) and Malmquist productivity index (MPI) to monitor the productivity in Iranian Petroleum Industry Health Organization (PIHO) as an HCPO. In this study, using the indicators related to efficiency and defining the specialized indicators affecting the performance of the sub-units of this organization, the growth rate of the performance of the sub-units was determined through calculating four distance functions and Malmquist productivity Index. According to the results of this study, 27 specialized indicators in the fields of direct and indirect health and preventive services for monitoring the effectiveness of proposed HCPO have been presented. Also, the growth rate of productivity of the fifteen areas of the organization under study has been evaluated from 2019 to 2021. The innovative aspect of this article lies in the definition of effectiveness measurement indicators and presentation of a theoretical framework for monitoring the rate of productivity in HCPOs. The findings of this applied research in health service organizations can be used to enhance capacity in different areas of health care and save resources.
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