بررسی تأثیر قابلیت‌های پویا بر همکاری موثر بیمارستان با تأمین‌کننده‌ها و بهبود عملکرد زنجیره تأمین با نقش جهت‌گیری فناوری
محورهای موضوعی : -مدارک پزشکیحسن فراتی 1 , امیر یزدی زاده 2
1 - استادیار، گروه مدیریت، دانشگاه پیام نور، تهران، ایران
2 - دانشجوی کارشناسی ارشد مدیریت دولتی، دانشگاه پیام نور، تهران، ایران
کلید واژه: قابلیت‌های پویا, عملکرد زنجیره تأمین, تامین‌کننده, جهت‌گیری فناوری,
چکیده مقاله :
مقدمه: عملکرد زنجیره تأمین در بیمارستان جهت انجام سریع و تأمین بهتر و در راستای بهبود سرعت انجام عملیات در بخش‌های مختلف وابسته به زنجیره تأمین بیمارستان امری مهم تلقی می‌شود. لذا شناسایی عواملی که بر عملکرد زنجیره تأمین اثرگذار باشند حایز اهمیت است. از اینرو این تحقیق به بررسی تاثیر قابلیت‌های پویا بیمارستان بر همکاری با تامین‌کننده و عملکرد زنجیره تامین بیمارستان با نقش جهت‌گیری فناوری می‌پردازد. روش پژوهش:این پژوهش، از نظر هدف از نوع تحقیقات کاربردی و بر حسب نحوه گردآوری داده‌ها، توصیفی - پیمایشی می‌باشد. جامعه آمـاری پـژوهش کارکنان بخش زنجیره تأمین بیمارستان علی‌ابن ابیطالب راور است و نمونه آماری 267 نفر است. جمع‌آوری داده‌ها از طریق پرسشنامه انجـام شد و سپس با استفاده از نرم‌افزار AMOS و SPSSمورد تجزیه و تحلیل قرار گرفت. یافته‌ها: نتایج نشان می‌دهد همکاری با تامین‌کننده بیمارستان بر عملکرد زنجیره تأمین بیمارستان تأثیر مستقیم و معنی‌دار دارد. هم‌چنین ابعاد 4 گانه قابلیت‌های پویا بر همکاری با تامین‌کننده بیمارستان تأثیر معنادار دارند. جهت‌گیری فناوری بصورت مستقیم بر همکاری با تامین‌کننده بیمارستان تأثیر معنادار دارد، اما اثر تعدیلی آن بین همکاری با تامین‌کننده بیمارستان با ابعاد 4 گانه قابلیت‌های پویا مورد تایید قرار نگرفت. نتیجه‌گیری: با توجه به نتایج مطالعه حاضر برای بهبود عملکرد زنجیره تأمین، مفاهیم ابعاد 4 گانه قابلیت‌های پویا و همکاری با تامین‌کننده بیمارستان باید مد نظر قرار گیرد و در مورد بکارگیری فناوری باید با دید منسجم و شفاف‌تر تصمیم گرفت.
Introduction: Supply chain performance in hospital for fast and efficient delivery and in order to improve the speed of operations in various departments affiliated to the hospital supply chain is considered important. Therefore, in this research, the effect of dynamic capabilities on collaboration with hospital provider and supply chain supply function of hospital with the role of technology orientation has been investigated. Methods: This research is a descriptive-survey based on the purpose of the applied research and according to the method of data collection. The population of the research is the employees of the supply chain of Ali ebne Abitaleb Ravar Hospital and is a sample of 267 people. Data were collected by a researcher at one stage. Data were then analyzed using descriptive and inferential statistics in AMOS and SPSS software. Results: The results show that collaboration with the hospital provider has a direct and significant effect on hospital supply chain performance. Also, the four dimensions of dynamic capabilities have a significant impact on collaboration with the hospital provider. The technology orientation has a direct effect on collaboration with the hospital provider, but its moderating effect was not meaningful in collaboration with the provider of the four dimensional dynamic capabilities. Conclusion: According to the results of this study, to improve the supply chain performance, the concepts of the four dimensions of dynamic capabilities and collaboration with the provider of the hospital should be considered and the use of technology should be decided with a more coherent and transparent view.
1- Won C, Dong L, Young H, Hwa A, Sung H, Min K. A framework for measuring the performance of service supply chain management. Computers & Industrial Engineering, 2012; 62: 801–818.
2- De VJ, Huijsman R. Supply chain management in health services: an overview. Supply Chain Management: An International Journal, 2011;16(3): 159-165.
3- Bell R, Krivich MJ. How to use patient satisfaction data to improve healthcare quality. ASQ Quality Press; 2000.
4- Mandal S. The influence of dynamic capabilities on hospital-supplier collaboration and hospital supply chain performance. International Journal of Operations & Production Management, 2017; 37(5): 664-684.
5- Teece DJ, Pisano G. Shuen A. Dynamic capabilities and strategic management. Strategic Management Journal. 1997; 18(7).
6- Ambrosini V, Bowman C. What are dynamic capabilities and are they useful construct in strategic management?. International Journal of Management Reviews, 2009; 11(1): 29-49.
7- Naghizadeh M, Piety P, Ehsani R. The Effect of Dynamic Capabilities on the Productivity of Innovations in Iranian Pharmaceutical Industries. Innovation Management Journal, 2014; 2(3): 27-51. [in Persian].
8- Petison P, Johri L. Dynamics of the manufacturer supplier relationships in emerging markets a case of thailand. Journal of Marketing and Logistics, 2008; 20(1).
9- Ibrahim Pour H, Yaqoubi NM, Zahedi S. Organizational Learning Capabilities and Clinical Governance in Social Security Hospital. Quarterly Journal of Hospital, 2015; 15(2).
10- Lawer C. How does absorptive capacity influence the origin and evolution of dynamic capabilities?. Retrieved from EThOS Digital Dissertation, 2010, (uk.bl.ethos.524190).
11- Chopra S, Meindl P. Supply Chain Management: Strategy, Planning and Operasion. 2nd or 3rd Edition, Pearson Prentice Hall, 2007.
12- Shams L, Atighechian G, Farahabadi S. Assessing the Internal Environment of Organization from the Perspective of Nursing Community in Selected Hospitals of Isfahan, Iran. Health Information Management, 2013: 1189-1189. [in Persian]
13- Shin H, Collier D, Wilson D. Supply management orientation and supplier/buyer performance. Journal of Operations Management, 2000; 18(3).
14- Gatignon H. Xuereb JM. Strategic orientation of the firm and new product performance.Journal of Marketing Research, 1997; 34(1): 77-90.
15- Tan Khai Pheng TK, Hamdani Y. Investigation on Service Supply Chain in Private Hospitals Malaysia. International Conference on Industrial Engineering and Operations Management. Bali, Indonesia; January 2014: 7–9.
16- Yap L. Tan L. The Effect of Service Supply Chain Management Practices on the Public Healthcare Organizational Performance. International Journal of Business and Social Science, 2012; 3(16): 216-224.
17- Lee S. Lee DH, Schniederjans M. Supply chain innovation and organizational performance in the healthcare industry. International Journal of Operations & Production Management, 20011; 31(11).
18- Sharif S, Mahdaviyan V. Structural Equation Modeling with Amus. Bisheh Publisher. second edition, Tehran, 2017. [in Persian]
19- Pavlou PA, Sawy EA. Understanding the elusive black box of dynamic capabilities. Decision Sciences, 2011; 42(1): 239-273.
20- Heyland DK. Dodek P, Mehta S, Cook D, Garland A, Stelfox HT, Bagshaw SM, Kutsogiannis, DJ, Burns K, Muscedere J, Turgeon AF, Fowler R, Jiang X and Day AG. Admission of the very elderly to the intensive care unit: family members’ perspectives on clinical decisionmaking from a multicenter cohort study. Palliative Medicine, 2015; 29 (4): 324-335.
_||_1- Won C, Dong L, Young H, Hwa A, Sung H, Min K. A framework for measuring the performance of service supply chain management. Computers & Industrial Engineering, 2012; 62: 801–818.
2- De VJ, Huijsman R. Supply chain management in health services: an overview. Supply Chain Management: An International Journal, 2011;16(3): 159-165.
3- Bell R, Krivich MJ. How to use patient satisfaction data to improve healthcare quality. ASQ Quality Press; 2000.
4- Mandal S. The influence of dynamic capabilities on hospital-supplier collaboration and hospital supply chain performance. International Journal of Operations & Production Management, 2017; 37(5): 664-684.
5- Teece DJ, Pisano G. Shuen A. Dynamic capabilities and strategic management. Strategic Management Journal. 1997; 18(7).
6- Ambrosini V, Bowman C. What are dynamic capabilities and are they useful construct in strategic management?. International Journal of Management Reviews, 2009; 11(1): 29-49.
7- Naghizadeh M, Piety P, Ehsani R. The Effect of Dynamic Capabilities on the Productivity of Innovations in Iranian Pharmaceutical Industries. Innovation Management Journal, 2014; 2(3): 27-51. [in Persian].
8- Petison P, Johri L. Dynamics of the manufacturer supplier relationships in emerging markets a case of thailand. Journal of Marketing and Logistics, 2008; 20(1).
9- Ibrahim Pour H, Yaqoubi NM, Zahedi S. Organizational Learning Capabilities and Clinical Governance in Social Security Hospital. Quarterly Journal of Hospital, 2015; 15(2).
10- Lawer C. How does absorptive capacity influence the origin and evolution of dynamic capabilities?. Retrieved from EThOS Digital Dissertation, 2010, (uk.bl.ethos.524190).
11- Chopra S, Meindl P. Supply Chain Management: Strategy, Planning and Operasion. 2nd or 3rd Edition, Pearson Prentice Hall, 2007.
12- Shams L, Atighechian G, Farahabadi S. Assessing the Internal Environment of Organization from the Perspective of Nursing Community in Selected Hospitals of Isfahan, Iran. Health Information Management, 2013: 1189-1189. [in Persian]
13- Shin H, Collier D, Wilson D. Supply management orientation and supplier/buyer performance. Journal of Operations Management, 2000; 18(3).
14- Gatignon H. Xuereb JM. Strategic orientation of the firm and new product performance.Journal of Marketing Research, 1997; 34(1): 77-90.
15- Tan Khai Pheng TK, Hamdani Y. Investigation on Service Supply Chain in Private Hospitals Malaysia. International Conference on Industrial Engineering and Operations Management. Bali, Indonesia; January 2014: 7–9.
16- Yap L. Tan L. The Effect of Service Supply Chain Management Practices on the Public Healthcare Organizational Performance. International Journal of Business and Social Science, 2012; 3(16): 216-224.
17- Lee S. Lee DH, Schniederjans M. Supply chain innovation and organizational performance in the healthcare industry. International Journal of Operations & Production Management, 20011; 31(11).
18- Sharif S, Mahdaviyan V. Structural Equation Modeling with Amus. Bisheh Publisher. second edition, Tehran, 2017. [in Persian]
19- Pavlou PA, Sawy EA. Understanding the elusive black box of dynamic capabilities. Decision Sciences, 2011; 42(1): 239-273.
20- Heyland DK. Dodek P, Mehta S, Cook D, Garland A, Stelfox HT, Bagshaw SM, Kutsogiannis, DJ, Burns K, Muscedere J, Turgeon AF, Fowler R, Jiang X and Day AG. Admission of the very elderly to the intensive care unit: family members’ perspectives on clinical decisionmaking from a multicenter cohort study. Palliative Medicine, 2015; 29 (4): 324-335.