رابطه جو سازمانی و رفتار شهروندی سازمانی در کارکنان ستادی دانشگاه علوم پزشکی تهران
محورهای موضوعی : -مدارک پزشکی
عباس سالاروند
1
,
حسین درگاهی
2
,
سجاد اله دادی
3
,
گلسا شهام
4
1 - دانشگاه علوم پزشکی تهران
2 - استاد هیئت علمی گروه مدیریت خدمات بهداشتی درمانی دانشکده پیراپزشکی دانشگاه علوم پزشکی تهران
3 - دانشجوی کارشناسی ارشد روانشناسی بالینی، پردیس فارابی دانشگاه تهران، قم، ایران
4 - دانشگاه آزاد اسلامی علوم و تحقیقات تهران
کلید واژه: جو سازمانی, رفتار شهروندی سازمانی کارکنان, دانشگاه علوم پزشکی تهران,
چکیده مقاله :
مقدمه: رفتار شهروندی سازمانی کارکنان، پیامدهای مهمی برای سازمان‌ها به همراه دارد. بروز این رفتارها می‌تواند سبب افزایش عملکرد و کارایی سازمانی شود. پژوهش حاضر با هدف تعیین رابطه بین جو سازمانیو رفتار شهروندی سازمانی بین کارکنان ستادی دانشگاه علوم پزشکی تهران انجام شده است. روش پژوهش: پژوهش حاضر از نوع توصیفی - تحلیلی بود که بطور مقطعی در سال 1393 انجام شد. ابزارهای گردآوری داده‌ها شامل پرسش‌نامه‌های جو سازمانی لایل ساسمن و سام دیپ (1989)، و رفتار شهروندی سازمانی پودساکف و همکاران (1987) به همراه ویژگی‌های دموگرافیک کارکنان بود. جهت کسب اعتبار علمی‌پرسش نامه‌های مزبور از روش روایی محتوایی با CVI بالاتر از 8/0 و برای پایایی آن ها از روش آزمون-بازآزمون و تعیین آماره ضریب همبستگی برابر 95/0 برای جو سازمانی و 79/0 برای رفتار شهروندی سازمانی استفاده شد. بر اساس فرمول کوکران تعداد 313 نفر به عنوان نمونه انتخاب شدند و در نهایت تعداد 241 پرسشنامه بصورت کامل در اختیار پژوهش‌گر قرار گرفت. جهت تحلیل آماری از نرم‌افزار Spss استفاده شد و برای تحلیل رابطه بین متغیرها از آزمون‌های پیرسون، اسپیرمن، تی و آنوا بهره‌برداری لازم به عمل آمد. میزان رعایت رفتار شهروندی سازمانی کارکنان بالاتر از حد میانگین و بیش از نیمی‌از آنها از جو سازمانی موجود رضایت دارند. یافته‌ها: بین جو سازمانی با رفتار شهروندی و تمامی‌ابعاد آن رابطه مثبت و معنی‌داری وجود دارد. هم چنین جو سازمانی به میزان 14% بر رفتار شهروندی سازمانی تاثیرگذار بود. نتیجه‌گیری: استقرار جو مناسب و مورد رضایت کارکنان بر فضای سازمان‌ها موجب بروز رفتارهای فرانقش و خود جوش از سوی کارکنان خواهد شد که در نهایت می‌تواند در موفقیت سازمان‌ها تاثیرگذار باشد.
Introduction: Organizational citizenship behavior, has important implications for organizations. The incidence of these behaviors can increase the performance and organizational efficiency. This study aimed to determine the relationship between organizational climate and organizational citizenship behaviors among employees of Tehran University of Medical Sciences. Methods: Cross-sectional study that was conducted in 1393. Data collection tools include questionnaire of organizational climate and Lyle Sussman, Sam Deep (1989), and Podsakoff and colleagues (1987) and demographic characteristics of the staff. For the scientific validity of the questionnaire content validity with CVI higher than 0.8 and for the reliability of the test-retest correlation coefficient and determine the organizational climate and 0.95 to 0.79 for organizational citizenship behavior was. On the basis of Kochran, 313 people were selected and finally 241 questionnaires were fully available to researchers. Spss software was used for statistical analysis and to analyze the relationship between variables and Pearson, Spearman, t and ANOVA operation was necessary. Compliance with organizational citizenship behavior higher than average and more than half of them are satisfied with the existing organizational atmosphere. Results: Between organizational climate and organizational citizenship behavior and all its dimensions and there is a significant positive relationship. The organizational climate as much as 14% on organizational citizenship behavior had an impact. Conclusion: The establishment of an appropriate climate and employee satisfaction on space and extra-role behavior causes spontaneous organization of staff that will be ultimately can affect the success of an organization.
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2- Rashidi D, Farhudi SH. The Study of the relationship between organizational environment and bank branch efficiency. Journal of Development Evolution Management 2009; 1388(3): 53-59. [Persian]
3- Asefzadeh S. Fundamentals of health economics. Qazvin: Qazvin University of Medical Sciences; 2011: 4. [in Persian]
4- Sadaghiyani E. Hospital organization and management. Tehran: Jahan Rayane; 1998. [in Persian]
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6- Delgoshaee B, Tofighi SH, Kermani B. The relationship between organizational climate and organizational commitment in teaching hospitals of Hamedan university of medical sciences. Horizon of Medical Sciences 2010; 14(4): 60-69. [Persian]
7- Emadi Z. Relationship between organizational citizenship behavior and organizational climate in the ministry of science, research and technology. M.A. Thesis. Iran: Payame Noor University; 2009. [In Persian]
8- Kakhaki A, Gholipoor A. OCB: Another step in improving organizational performance towards the customer. Trade Studies 2007; 11(4): 15-145. [Persian]
9- Mahdad A, Mahdizadegan I. The comparison of organizational citizenship behaviors (OCBs) and counterproductive work behaviors (CWBs) among Iranian and Malaysian automotive workers. New Findings in Psychology 2010; 4(12): 79-93. [Persian]
10- Rezaeian A, Rahimi F. The effect of procedural justice on organizational citizenship behavior: The moderate role of organizational trust. Journal of Business Management Perspective 2008; 7(29): 69-87. [Persian]
11- Alah Tavakoli Z, Abedi MR, Salehnia M. Review of the effectiveness of organizational citizenship behavior training on increasing organizational commitment. Journal of Business Management Perspective 2009; 9(33): 105-124. [Persian]
12- Hoveida R, Naderi N. Evaluation of organizational citizenship behavior. Journal of Executive Management 2009; 9(1): 103-118. [Persian]
13- Sohrabizadeh S, Bastani P, Ravangard R. The impact of effective factors on organizational citizenship behavior in Shiraz University of Medical Sciences (SUMS) staff in 2010. Hospital 2010; 9(1-2): 75-83. [Persian]
14- Pavalache-Ilie M. Organizational citizenship behavior, work satisfaction and employees’ personality. Procedia - Social and Behavioral Sciences 2014; 127(0): 489-93.
15- Magdalena SM. The Effects of organizational citizenship behavior in the academic environment. Procedia - Social and Behavioral Sciences 2014; 127: 738-42.
16- Vaezi R, Mayelafshar M, Memarpour M. Employee’s attitudes towards organizational citizenship behaviors and relation to employee’s productivity in Tehran metropolitan hospitals of medical sciences universities. Hospital 2011; 10(2): 68-75. [Persian]
17- Dargahi H, Mousavi SMH, Shaham G, Molaeezadeh A. Organizational climate of hospitals at Tehran university of medical sciences. Health Administration 2012; 15(50): 31-40. [Persian]
18- Podsakoff PM, Mackenzie S, Moorman R & Fetter R. Transformational leader behaviors and their effects on organizational behaviors. The Leadership Quarterly 1990; 1(2): 107-142.
19- Neal A & Hesketh B. Productivity in organization. Handbook of industrial work & organizational psychology. London: Sage Publication; 2001: 62-77.
20- Jahed HA. Organizational health. Tadbir Journal 2004; 16(159): 16-21. [Persian]
21- Paterson M, Warr P, West M. Organizational climate and company productive: The role of employee effect and employee level. Journal of Occupational and Organizational Psychology 2004; 77(2): 193-216.
22- Saleh SD, Wang CK. The management of innovation: Strategy, structure, organizational climate. Journal of Engineering Management 1993; 40(1): 14-21.
23- Barmgantel HJ, Reynolds JI & Pathan RZ. How personality and organizational climate variables moderate the effectiveness of management programs: A review and some recent research findings. Management & Labor Studies 1984; 9(1): 1-16.
24- Zareie Matin H, Jandaghi GH. Recognition of Organizational citizenship behavior factors and its relationship with organizational performance. Management Culture 2006; 4(2): 31-63. [Persian]
25- Ahmadi AA, Mobaraki H, Yousefi M. Structural relations between job satisfaction and organization citizenship behavior among nurses of Qazvin and Isfahan hospitals. Qazvin University of Medical Sciences Journal 2012; 16(2): 71-76. [Persian]
26- Kermani B. Relationship between organizational climate and employees’ organizational commitment in Hamedan university of medical sciences. MSc thesis. Tehran: Islamic Azad University, Research and Science Branch; 2008. [In Persian]
27- Zare H, Feizi A, Mahboobi T. Relationship between organizational climate with employees’ job stress and creativity in education office of west Azerbaijan Province, Iran. Journal of Behavioral Research Sciences 2010; 8(2): 114-124. [In Persian]
28- Fooladvand K. A Study of organizational climate relationship with employees’ psychological health in Ilam governmental hospitals. Ilam University of Medical Sciences Journal 2007; 15(1): 44-50. [Persian]
29- Mohabatti F. A Study organizational climate relationship with nurses’ job stress in Shiraz hospitals. MSc thesis. Shiraz: Shiraz University of Medical Sciences; 2007. [In Persian]
30- Ahmadizadeh Z, Heydarinejad S, Farzam F, Shetab Boshehri N. Investigation the relation between organizational climate and organizational citizenship behavior. International Journal of Sport Studies 2012; 2(3): 163-167.
31- Duff DB. The Relationship between organizational climate, personality factors, and organizational citizenship behavior in a university extension. Ph.D Dissertation. University of Illinois at Urbana- Champaign; 2007.
32- Biswas S, Varma A. Psychological climate and individual performance in India: Test of a mediated model. Employee Relations Journal 2007; 29(6): 664-676.
33- Suresh S, Venka Aammal P. An antecedents of organizational citizenship behavior. Journal of India Academy of Applied Psychology 2010; 36(2): 276-286.
34- DiPaola M, Tschannen-Moran M. Organizational citizenship behavior in schools and its relationship to school climate. Journal of School Leadership 2001; 11(5): 424-47.
35- Sabzipoor M, Ahmadizad A, Ismaeel Givi MR. Analysis of the relationship of organizational atmosphere with attitude variables and meta-role behaviors in the personnel of public libraries. Journal of Iran Public Libraries Information 2012; 17(4): 581-602. [Persian]
36- Shahin A, Naftchali JS, Pool JK. Developing a model for the influence of perceived organizational climate on organizational citizenship behavior and organizational performance based on balanced score card. International Journal of Productivity and Performance Management 2014; 63(3): 290-307.
37- Aghayee R, Aghaee M, Aghaee A. Investigation of relationship between job fatigue, organizational citizenship behavior and organizational atmosphere. Public Administration 2014; 5(4): 1-18.
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1- Alipour FH. The Relationship between organizational climate and communication skills of managers of the Iranian physical education organization. Procedia - Social and Behavioral Sciences 2011; 30(0): 421-8.
2- Rashidi D, Farhudi SH. The Study of the relationship between organizational environment and bank branch efficiency. Journal of Development Evolution Management 2009; 1388(3): 53-59. [Persian]
3- Asefzadeh S. Fundamentals of health economics. Qazvin: Qazvin University of Medical Sciences; 2011: 4. [in Persian]
4- Sadaghiyani E. Hospital organization and management. Tehran: Jahan Rayane; 1998. [in Persian]
5- Vaziri M, Shirzadi Esfehani H. The relationship between organization climate and employees vitality and happiness: The case of Alzahra University. New Thoughts on Education 2010; 6(2): 912-918. [Persian]
6- Delgoshaee B, Tofighi SH, Kermani B. The relationship between organizational climate and organizational commitment in teaching hospitals of Hamedan university of medical sciences. Horizon of Medical Sciences 2010; 14(4): 60-69. [Persian]
7- Emadi Z. Relationship between organizational citizenship behavior and organizational climate in the ministry of science, research and technology. M.A. Thesis. Iran: Payame Noor University; 2009. [In Persian]
8- Kakhaki A, Gholipoor A. OCB: Another step in improving organizational performance towards the customer. Trade Studies 2007; 11(4): 15-145. [Persian]
9- Mahdad A, Mahdizadegan I. The comparison of organizational citizenship behaviors (OCBs) and counterproductive work behaviors (CWBs) among Iranian and Malaysian automotive workers. New Findings in Psychology 2010; 4(12): 79-93. [Persian]
10- Rezaeian A, Rahimi F. The effect of procedural justice on organizational citizenship behavior: The moderate role of organizational trust. Journal of Business Management Perspective 2008; 7(29): 69-87. [Persian]
11- Alah Tavakoli Z, Abedi MR, Salehnia M. Review of the effectiveness of organizational citizenship behavior training on increasing organizational commitment. Journal of Business Management Perspective 2009; 9(33): 105-124. [Persian]
12- Hoveida R, Naderi N. Evaluation of organizational citizenship behavior. Journal of Executive Management 2009; 9(1): 103-118. [Persian]
13- Sohrabizadeh S, Bastani P, Ravangard R. The impact of effective factors on organizational citizenship behavior in Shiraz University of Medical Sciences (SUMS) staff in 2010. Hospital 2010; 9(1-2): 75-83. [Persian]
14- Pavalache-Ilie M. Organizational citizenship behavior, work satisfaction and employees’ personality. Procedia - Social and Behavioral Sciences 2014; 127(0): 489-93.
15- Magdalena SM. The Effects of organizational citizenship behavior in the academic environment. Procedia - Social and Behavioral Sciences 2014; 127: 738-42.
16- Vaezi R, Mayelafshar M, Memarpour M. Employee’s attitudes towards organizational citizenship behaviors and relation to employee’s productivity in Tehran metropolitan hospitals of medical sciences universities. Hospital 2011; 10(2): 68-75. [Persian]
17- Dargahi H, Mousavi SMH, Shaham G, Molaeezadeh A. Organizational climate of hospitals at Tehran university of medical sciences. Health Administration 2012; 15(50): 31-40. [Persian]
18- Podsakoff PM, Mackenzie S, Moorman R & Fetter R. Transformational leader behaviors and their effects on organizational behaviors. The Leadership Quarterly 1990; 1(2): 107-142.
19- Neal A & Hesketh B. Productivity in organization. Handbook of industrial work & organizational psychology. London: Sage Publication; 2001: 62-77.
20- Jahed HA. Organizational health. Tadbir Journal 2004; 16(159): 16-21. [Persian]
21- Paterson M, Warr P, West M. Organizational climate and company productive: The role of employee effect and employee level. Journal of Occupational and Organizational Psychology 2004; 77(2): 193-216.
22- Saleh SD, Wang CK. The management of innovation: Strategy, structure, organizational climate. Journal of Engineering Management 1993; 40(1): 14-21.
23- Barmgantel HJ, Reynolds JI & Pathan RZ. How personality and organizational climate variables moderate the effectiveness of management programs: A review and some recent research findings. Management & Labor Studies 1984; 9(1): 1-16.
24- Zareie Matin H, Jandaghi GH. Recognition of Organizational citizenship behavior factors and its relationship with organizational performance. Management Culture 2006; 4(2): 31-63. [Persian]
25- Ahmadi AA, Mobaraki H, Yousefi M. Structural relations between job satisfaction and organization citizenship behavior among nurses of Qazvin and Isfahan hospitals. Qazvin University of Medical Sciences Journal 2012; 16(2): 71-76. [Persian]
26- Kermani B. Relationship between organizational climate and employees’ organizational commitment in Hamedan university of medical sciences. MSc thesis. Tehran: Islamic Azad University, Research and Science Branch; 2008. [In Persian]
27- Zare H, Feizi A, Mahboobi T. Relationship between organizational climate with employees’ job stress and creativity in education office of west Azerbaijan Province, Iran. Journal of Behavioral Research Sciences 2010; 8(2): 114-124. [In Persian]
28- Fooladvand K. A Study of organizational climate relationship with employees’ psychological health in Ilam governmental hospitals. Ilam University of Medical Sciences Journal 2007; 15(1): 44-50. [Persian]
29- Mohabatti F. A Study organizational climate relationship with nurses’ job stress in Shiraz hospitals. MSc thesis. Shiraz: Shiraz University of Medical Sciences; 2007. [In Persian]
30- Ahmadizadeh Z, Heydarinejad S, Farzam F, Shetab Boshehri N. Investigation the relation between organizational climate and organizational citizenship behavior. International Journal of Sport Studies 2012; 2(3): 163-167.
31- Duff DB. The Relationship between organizational climate, personality factors, and organizational citizenship behavior in a university extension. Ph.D Dissertation. University of Illinois at Urbana- Champaign; 2007.
32- Biswas S, Varma A. Psychological climate and individual performance in India: Test of a mediated model. Employee Relations Journal 2007; 29(6): 664-676.
33- Suresh S, Venka Aammal P. An antecedents of organizational citizenship behavior. Journal of India Academy of Applied Psychology 2010; 36(2): 276-286.
34- DiPaola M, Tschannen-Moran M. Organizational citizenship behavior in schools and its relationship to school climate. Journal of School Leadership 2001; 11(5): 424-47.
35- Sabzipoor M, Ahmadizad A, Ismaeel Givi MR. Analysis of the relationship of organizational atmosphere with attitude variables and meta-role behaviors in the personnel of public libraries. Journal of Iran Public Libraries Information 2012; 17(4): 581-602. [Persian]
36- Shahin A, Naftchali JS, Pool JK. Developing a model for the influence of perceived organizational climate on organizational citizenship behavior and organizational performance based on balanced score card. International Journal of Productivity and Performance Management 2014; 63(3): 290-307.
37- Aghayee R, Aghaee M, Aghaee A. Investigation of relationship between job fatigue, organizational citizenship behavior and organizational atmosphere. Public Administration 2014; 5(4): 1-18.