بررسی نقش عوامل فیزیکی محیط کار(ارگونومی) بر افزایش بهره‌وری کارکنان بانک تجارت شیراز
محورهای موضوعی :
مدیریت صنعتی
Fatemeh Kadkhodaie
1
,
Seyed Masoud Seyedi
2
1 - MA Graduate, Management Department, Shiraz Branch, Islamic Azad University, Shiraz, Iran
2 - Assistant Professor in Management, Management Department, Shiraz Branch, Islamic Azad University, Shiraz, Iran
تاریخ دریافت : 1395/05/23
تاریخ پذیرش : 1395/09/11
تاریخ انتشار : 1395/09/20
کلید واژه:
Physical factors,
Productivity,
Ergonomics,
بهره‌وری,
بانک تجارت,
ارگونومی,
عوامل فیزیکی,
Tejarat Bank,
چکیده مقاله :
ارگونومی یا مهندسی فاکتورهای انسانی، سعی دارد محیط کار و مشاغل را با توجه به توانایی هایی جسمی – فکری و محدودیت ها و علائق انسانها، طراحی نماید. این علم با هدف افزایش بهره وری، با عنایت بر سلامتی، ایمنی در محیط، شکل گرفته است. همچنین این علم در تلاش است بجای متناسب سازی انسان با محیط، محیط را با انسان متناسب سازد. در این راستا پژوهش حاضر بررسی نقش عوامل فیزیکی محیط کار(ارگونومی) و افزایش بهره‌وری کارکنان بانک تجارت شیراز را مورد بررسی قرار میدهد. به منظور جمع‌آوری اطلاعات میدانی از دو پرسشنامه استاندارد یک پرسشنامه تی.ال.ایکس- ناسا برای ارزیابی ابعاد شرایط فیزیکی محیط کاری (ارگونومی) و دیگری پرسشنامه مدل آجیو برای ارزیابی بهره‌وری کارکنان استفاده گردید. تجزیه و تحلیل دادههای پژوهش در سطح آمار استنباطی و با استفاده از نرمافزار SPSS19 صورت گرفته است. به منظور آزمون فرضیه‌ها از رگرسیون ساده و ضریب همبستگی استفاده شد و معنی‌دار بودن آن‌ها با استفاده از آماره t و z صورت گرفت. یافتههای پژوهش نشان میدهد که در ابتدا بین شرایط فیزیکی محیط کار (ارگونومی) و ابعاد آن (بار فیزیکی، با ذهنی، تلاش، عملکرد، بار زمانی) و افزایش بهره‌وری کارکنان بانک تجارت شیراز ارتباط معناداری وجود دارد. و هرگونه افزایش بار فیزیکی،با ذهنی و بار زمانی باعث کاهش بهره وری میگردد و بالعکس و هرگونه افزایش تلاش و عملکرد باعث افزایش بهره وری میگردد و بالعکس.
چکیده انگلیسی:
Ergonomics or human factors engineering tries to design work and jobs according to the physical and mental abilities limitation and human interests. This science is formed with the aim of increasing productivity, according to the health, and safety in the environment. This science is also trying to coordinate the environment with the human than to coordinate human with the environment. Along with this, the present study investigates the role of physical factors of the workplace (ergonomics) and an increase of productivity of Tejarat Bank employees in Shiraz. In order to collect field data, two standard questionnaires-one TLX.NASA questionnaire to evaluate the physical dimensions of the workplace (ergonomics) and Ajio Model questionnaire to evaluate the employees’ productivity – applied. Data analysis was inferential statistics through the SPSS.19 software program. To test the theories, simple regression and correlation coefficient were used and to know the significance t-test and z-test were applied. Research findings have shown that there is primarily a significant difference between workplace physical conditions (ergonomics) and its dimensions (physical load, mental load, effort, performance, and time load), and the increase of the productivity of Tejarat Bank employees. Any increase in (physical, mental or time load decrease the productivity and vice versa. And any increase in effort and performance increase the productivity and vice versa.
منابع و مأخذ:
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Pascal Carayon,Sarah Kianfar,Yaqiong Li,Anping Xie,Bashar Alyousef,Abigail Wooldridge. (2015). A Systematic review of mixed methods research on human factors and ergonomics in health care.journal homepage.elsevier Applied Ergonomics.
Xuanyue Mao,Pengli Jia,Longhao Zhang,Pujing Zhao,Ying Chen,Mingming Zhang,(2015).An Evaluation of the Effects of Human Factors and Ergonomics on Health Care and Patient Safety Practices:A Systematic Review.School of Foreign Languages,Sichuan University,Chengdu, China.
Jian, A.,Y., Ks., Tan., Tee, Suanchin.(2012).A Review On Ergonomic Factors that Lead to Stress in Manufacturing Industry.Conference paper.
Hafezniya,Mohammad Reza.(2011). Introduction research method in humanities.Samt disseminates. Tehran.
Sadra Abarghouie, Naser. Hoseini Nasab, Hasan. (2010).Antropometry static in Iran, International conference Ergonomics.
Kanani, Masoumeh, Mortazavi, Bagher, Khavanin, Ali, Asiliyan, Hasan.(2010). Ergonomy, Safety, Productivity. International conference Ergonomics.
Amina Hamed,(2009).Impact of Office Design on Employees’ Productivity:A Case study of Banking Organizations of Abbottabad, Pakistan.Journal of Public Affairs,Administration and Management, (3)1.
joz Canaani M, Mortazavi A, Khavanin E, Asilian H. (2009). Ergonomics, Safety and Productivity, First International Conference on Ergonomics.
Dual J, Neumann WP. (2009). Ergonomic contributions to company Strategies. Applied Ergonomics, 40, 745-752.
Mosadeghrad, A. (2009). Relationship between nurses’ knowledge about ergonomy and their job injuries. J Shahrekord Univ Med Sci. 6(3), 21-32.
Chandra, A. M.; Ghosh, S; Barman, S & Prosad Chakravarti, D. (2009). Ergonomics issues in academic libraries in kolkata, west Bengal: a pilot study. Library philosophy and practice. Ritrieved October 29, (2009). From http://www. webpaes. uidaho. edu/mbolin/chandra-gosh.Htm.
Nouri, J., Azadeh A, Mohammad Fam. (2008). The evaluation of safety behaviors in a gas treatment company in Iran. Journal of Loss Prevention in the Process Industries. 21, 319–325.
Huprich, J. (2007). Burnout in academic library. Retrieved April 1, 2009, from http://www.ala-apa.org/wellness/Burnout_in_Academic- Libraries.pdf
Habibi, EhsanAllah, Gogonani, HojjatAllah. (2001). Management of ergonomics Application & productivity.Mani disseminate, Esfahan
Hoseini moghadam, Shabnam. (2001). Ergonomics pavillion at the libraries university, it has librarianship fields Tehran city, A Thesis Submitted in Partial Fulfillment for the Requirements of the Degree of M.A.Islamic Azad University Tehran shomal Branch.
Sadeghi naieni, Hasan. (2000). Ergonomics principles in the designing hand carrying system good.Asana disseminate.Tehran.
Faghih, Nezamaldin. (1996). Ergonomics in the designing & management shop floor, Practicable method in promotion of human productivity.Tehran.Public administration education center.
