شناسایی عوامل اصلی موفقیت کاهش تغییرپذیری فرایندها با رویکرد شش سیگما در صنعت لبنیات
محورهای موضوعی : مدیریت صنعتیBehzad Ghasemi 1 , Roghayeh Gharehpoor 2 , Niloofar Kavoli Haghighi 3
1 - PhD in Industrial Management, Department of Management, Faculty of Humanities, Islamic Azad University, Hamedan Branch, Hamedan, Iran.
2 - Master of Industrial Management, Department of Management, Faculty of Humanities, Islamic Azad University, Hamedan Branch, Hamedan, Iran.
3 - Master of Industrial Management, Department of Management, Faculty of Humanities, Islamic Azad University, Hamedan Branch, Hamedan, Iran
کلید واژه: Process Variability, Six sigma, شش سیگما, Critical Success Factors, تغییرپذیری فرآیند, عوامل اصلی موفقیت, صنعت لبنیات, Dairy Industry,
چکیده مقاله :
امروزه تغییرپذیری فرآیندها مهم ترین علت افزایش هزینه و کاهش کارایی و کیفیت محصول است و شرکت ها همواره در جهت رفع آن تلاش می کنند. هدف این تحقیق، شناسایی عوامل اصلی موفقیت کاهش تغییرپذیری فرآیندها با رویکرد شش سیگما در صنعت لبنیات است. جامعه آماری این پژوهش شرکت های لبنیاتی است که مدیران و کارشناسان واحد تولید و کنترل کیفیت این شرکت ها به عنوان واحد تحلیل آماری انتخاب شدند. در ابتدا، مؤلفه های مؤثر بر کاهش تغییرپذیری فرآیندها از طریق بررسی عمیق تحقیقات گذشته تعیین شدند و سپس با استفاده از تکنیک تحلیل عاملی اکتشافی عوامل اصلی موفقیت کاهش تغییرپذیری فرایندها با رویکرد شش سیگما شناسایی شدند. در نهایت، با استفاده از آزمون بارتلت برابری واریانس عوامل اصلی موفقیت شناسایی شده مورد آزمون قرار گرفت. نتایج حاصله نشان داد که هشت عامل اصلی موفقیت کاهش تغییرپذیری فرآیندها با رویکرد شش سیگما در صنعت لبنیاتی شناسایی شدند که عبارتند از: مدیریت تغییرپذیری فرآیندها، ماهیت تیم پروژه، ماهیت پروژه، مشارکت و تعهد مدیریت ارشد، ارتباط با مشتریان و تأمین کنندگان، تغییر فرهنگی، یادگیری کارکنان، مدیریت داده ها و اطلاعات. هم چنین نتایج تحقیق نشان داد که تأثیر هریک از عوامل اصلی موفقیت بر کاهش تغییرپذیری فرآیندها متفاوت است. نتیجه این تحقیق می تواند توسط تصمیم گیرندگان و مدیران شرکت های تولیدی به منظور بهبود فرآیندها و ارتقای بهره وری مورد استفاده قرار گیرد.
چکیده انگلیسی:
Nowadays, the variability of processes is the most important reason for increasing costs and reducing efficiency and product quality, and companies are always trying to remove it. The purpose of this research is to identify Critical Success Factors (CSFs) of reducing the variability of processes with Six Sigma approach in the dairy industry. The statistical population of this research is dairy companies that managers and experts of production and quality control units of these companies as the statistical analysis unit were selected. Initially, through an in-depth review of past studies, the effective components on reducing the variability of processes were determined and then using exploratory factor analysis technique, the CSFs of reducing the variability of processes with Six Sigma approach were identified. Finally, using Bartlett's test, equality of variance was tested for the identified CSFs. The obtained results showed that eight CSFs of reducing variability of processes with Six Sigma approach were identified in dairy industry, which include: "Managing variability of processes", "nature of project team", "nature of project", "engagement and commitment of senior management" "communication with Customers and Suppliers," "Cultural Change," "Employee Learning," "Data and Information Management." Also, the research results showed that the effect of each of the CSFs on the reduction of processes variability is different. The result of this research can be used by decision-makers and managers of manufacturing companies to improve processes and productivity.
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Abdul Halim Lim, s., & Antony, J. (2016). Statistical process control readiness in the food industry: Development of a self-assessment tool. Trends in Food Science & Technology, 58, 133-139.
Aboelmaged, M. G. (2010). Six Sigma quality: a structured review and implications for future research. International Journal of Quality & Reliability Management, 27(3), 268-317.
Ahmad, A., Ahmad, N., & Salman, A. (2005). Critical issues in packaged food business. British Food Journal, 107(10), 760-780.
AliNezhad, A. R., Mohammadpur, Parviz, & Esfandiari, N. (1388). Evaluation and improvement of production processes using Six Sigma methodology. Development of Management Journal, (2), 75-84.
Alsaleh, N. A. (2007). Application of quality tools by the Saudi food industry. The TQM Magazine, 19(2), 55-69.
Anand, G., Ward, P., & Tatikonda, M. (2010). Role of explicit and tacit knowledge in Six Sigma projects: an empirical examination of differential project success. Journal of Operations Management, 28(4), 303-315.
Anbari, F. T., & Kwak, Y. H. (2004). Success factors in managing six sigma projects. Paper presented at the Project Management Institute Research Conference, London.
Anthony, J., & Banuelas, R. (2002). Key ingredients for the effective implementation of Six Sigma program. Measuring Business Excellence, 6(4), 20–27.
Antony , J., de Jesus, A. R., Lepikson, H. A., & Peixoto , A. L. A. (2016). Six Sigma critical success factors in Brazilian industry. International Journal of Quality & Reliability Management, 33(6), 702-723.
Antony, J., & Desai, D. A. (2009). Assessing the status of six sigma implementation in the Indian industry. Management Research News, 32(5), 413-442.
Antony, J., Albliwi, S., Lim, S. A. H., & van der Wiele, T. (2014). Critical failure factors of Lean Six Sigma: a systematic literature review. International Journal of Quality & Reliability Management, 31(9), 1012-1030.
Antony, J., Downey-Ennis, K., Antony, F., & Seow, C. (2007). Can Six Sigma be the ‘cure’ for our ‘ailing’ NHS? Leadership in Health Services, 20(4), 242-253.
Antony, J., Krishan, N., Cullen, D., & Kumar, M. (2012). Lean Six Sigma for higher education institutions (HEIs): challenges, barriers, success factors, tools/techniques. International Journal of Productivity and Performance Management, 61(8), 940-948.
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Attarwala, P., Kulkarni, S., & Dwivedi, S. (2011). Application of Lean-Six-Sigma to Improve Quality in Healthcare Industry. International Conference on Modeling, Simulation & Visualization Methods.
Aziz, A. A., Megat Mohd Noor, M. J., Abang Ali, A. A., & Jaafar, M. S. (2005). A Malaysian Outcome Based Engineering Education Model. International Journal of Engineering and Technology, 12(16), 96-111.
Bagheri, S., & Zgrdy, S. (1387). Presented conceptual model of the relationship between key elements of Six Sigma projects and the effects of them on organizational performance. Paper presented at the management sixth international conference.
Bamber, L., & Dale, B. G. (2000). Lean production: a study of application in a traditional manufacturing environment. Production Planning & Control: The Management of Operations, 11(3), 291-293.
Bastani, S., masumei, A. R., Rzmgyr, H., & zary, p. (1388). Examines the impact of various factors on the quality of the surface properties of coatings car using Six Sigma methodology. Journal of Science and Technology, colors, 3, 72-65.
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Brun, A. (2011). Critical success factors of Six Sigma implementations in Italian companies. International Journal of Production Economics, 131, 158-164.
Brussee, W. (2004). Statistics for Six Sigma Made Easy: McGraw-Hill.
Burcher, P. G., Lee, G. L., & Waddell, D. (2010). Quality lives on’: quality initiatives and practices in Australia and Britain. The TQM Journal, 22(5), 487-498.
Castanheira, I., Matos, A. S., Coelho, I., Gueifão, S., Mark Roe,M, Calhau, M. A., & Finglas, P. ( 2011). Six Sigma scale as a quality criterion for aggregation of food property measures. Journal of Food Composition and Analysis, 24(8), 1153-1159.
Chakrabarty, A., & Kay, C. T. (2006). The Extent of Six-Sigma Methodologies Usage in Services. Second European Conference on Management of Technology, 10-12.
Chakravorty, & S, S. (2009). Six Sigma programs: an implementation model. International Journal of Production Economics, 119(1), 1-16.
Choo, A., Linderman, K., & Schroeder, R. G. (2007). Method and psychological effects on learning behaviors and knowledge creation in quality improvement teams. Management Science, 53(3), 437-450.
Crosby, S. (2004). Internships: As Close as Your Career-Services Office. ProQuest Education Journals, 351, 39-42.
De Carvalho, M. M., Ho, L., & Pinto, S. H. B. (2014). The Six Sigma program: an empirical study of Brazilian companies. Journal of Manufacturing Technology Management, 25(5).
Desai, D. A., Antony, J., & Patel, M., B. (2012). An assessment of the critical success factors for Six Sigma implementation in Indian industries. International Journal of Productivity and Performance Management, 61(4), 426–444.
Dileep, G., & Rau, S. S. (2009). Applying Six-Sigma In Health Service: A study Of Critical Success Factors, Critical to Quality Characteristics and Key Performance Indicators in Medium Scale Hospitals. International Journal on Information Sciences and Computing, 3(1), 115-132.
Duarte, B., Montgomery, D., Fowler, J., & Konopka, J. (2012). Deploying LSS in a global enterprise – project identification. International Journal of Lean Six Sigma, 3(3), 187-205.
Edmondson, A. C. (1999). Psychological safety and learning behaviour in work teams. Administrative Science Quarterly, 44(2), 350–383.
Grigg, N. P., & Walls, L. (2007). Developing statistical thinking for performance improvement in the food industry. International Journal of Quality & Reliability Management, 24(4).
Gutierrez, O., Zhang, C., Caldwell, D. J., Carey, J. B., Cartwright, A. L., & Bailey, C. A. (2008). Guar meal diets as an alternative approach to inducing molt and improving Salmonella enteritidis resistance in late-phase laying hens. Poult. Science, 87, 536–540.
Henderson, K. M., & Evans, J. R. (2000). Successful implementation of Six Sigma: benchmarking general electric company. Benchmarking: An international Journal, 7(4), 260–281.
Hilton, R., Balla, M., & Sohal, A. (2008). Factors critical to the success of a Six-Sigma quality program in an Australian hospital.
Hines, P., Francis, M., & Found, P. (2006). Towards lean product lifecycle management: a framework for new product development. Journal of Manufacturing Technology Management, 17(7), 866-887.
Ho, Y. C., Chang, O. C., & Wang, W. B. (2008). An empirical study of key success factors for Six Sigma Green Belt projects at an Asian MRO company. Journal of Air Transport Management, 14(5), 263-269.
Hoerl, R. W. (2001). Six Sigma black belts: what do they need to know? Journal of Quality Technology, 33(4), 391–406.
Jiju, A., & Banuelas, R. (2002). Key ingredients for the effective implementation of Six Sigma program.
Keller, P. A. (2001). Six Sigma Deployment: A Guide for Implementing Six Sigma in Your Organization. Tucson, Quality Publishing.
Kornfeld, B., & Kara, S. (2013). Selection of Lean and Six Sigma projects in industry. International Journal of Lean Six Sigma, 4(1), 4-16.
Kumar, U. D., Nowicki, D., Ramirez-Marquez, J. E., & Verma, D. (2008). On the optimal selection of process alternatives in a Six Sigma implementation. International Journal of Production Economics, 111(2), 456–467.
Kumar, U. D., Saranga, H., Ramirez-Marquez, J. E., & Nowicki, D. (2007). Six Sigma project selection using data envelopment analysis. The TQM Magazine, 19(5), 419-441.
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implication for team learning and performance. Academy of Management Journal, 49(3), 501–518.