An important and core issue for the managers of banking sector is to evaluate and rank the branches of a bank. In this study, a typical multi-criteria ranking problem for the Tose’e Ta’avon bank branches in Khuzestan province of Iran as a case study is defined and solved. For this aim, first a set of important criteria for evaluating banking sector are selected from the literature and experts of the field. Then, for coping with the uncertain nature of the real-life problems, the data of the bank branches in the selected criteria for the past years are obtained and represented as interval values. A decision framework consisting of two phases are proposed to rank the given bank branches. In the first phase the criteria are weighted by the methods such experts’ opinions, interval Shannon’s entropy, and linear combination of these two methods. In the second phase, the classical PROMETHEE approach is extended to its interval form and applied to rank the bank branches. By implementing the proposed solution methodology on the case study, several rankings are obtained and their similarities are compared to each other. The decision maker can consider any of the rankings for further managerial decisions. تفاصيل المقالة

Undoubtedly, rating bank branches is one of the essential tool managers use to promote branches. In this study, a multi-criteria problem applied in banking has been addressed. In this research, a framework for ranking 20 branches of Tose’e Ta'avon bank in Iran (Khuzestan province) using decision-making methods has been considered as a case study. Essential criteria are selected through experts and research literature. Then, according to the uncertainty in some indicators and the elimination of defects related to the investigation at a certain point, the data is determined in the form of interval values. The weighting of the criteria using experts' opinions, interval Shannon entropy, and the linear combination of the two, and considering the final matrix extracted from three 4-month intervals (geometric mean of 3 matrices) using three approaches, namely PROMETHEE II, EDAS, and TOPSIS with interval values, the ranking of bank branches has been used for a case study. Then, benchmark tests are used to validate the methods to provide a fairer ranking. Finally, the managers can see the actual position of the branches in identify throughout the year and use it to improve the bank's performance. تفاصيل المقالة