فهرس المقالات Reza Shakerin المقاله 1 - Service Process Modeling through Simulation and Scenario Development for Insurance Analysis 20.1001.1.23222301.2020.6.2.5.5 10.30495/jsm.2020.677238 Reza Shakerin Abbas Toloie Eshlaghy Journal of System Management , العدد 4 , السنة 6 , بهار 2020