فهرس المقالات Masoumeh Rahimi المقاله 1 - Analysis of Customer's Expectations and Satisfaction in the Zanjan Municipality Using Fuzzy Multi-Criteria Decision Making (FMCDM) Approach 20.1001.1.22519904.2017.10.21.6.9 10.22094/joie.2016.260 Masoumeh Rahimi amir najafi Journal of Optimization in Industrial Engineering , العدد 21 , السنة 10 , بهار 2017