تأثیر اعتماد سازمانی بر بهبود مدیریت دانش با توجه نقش واسطه‌ای رهبری خدمتگزار (مطالعه‌ای در اداره کل بنادر و دریانوردی استان مازندران)
الموضوعات : خطمشی‌گذاری عمومی در مدیریتناهیده حیدرزاده 1 , محسن سالاریان 2 , فاطمه سالاریان 3
1 - دانشجوی دوره دکتری مدیریت صنعتی، دانشگاه آزاد اسلامی واحد تبریز
2 - کارشناس ارشد مدیریت دولتی، اداره کل بنادر و دریانوردی استان مازندران
3 - کارشناس ارشد مدیریت اجرایی، اداره کل بنادر و دریانوردی استان مازندران
الکلمات المفتاحية: اعتماد سازمانی, رهبری خدمتگزار, مدیریت دانش,
ملخص المقالة :
زمینه: سازمان بنادر و دریانوردی به‌عنوان یکی از سازمان های پیش رو در بحث مدیریت دانش، در سال های اخیر تلاش های فراوانی برای یافتن راهکارهای مناسب جهت توسعه فرآیندهای دانشی و مدیریت صحیح دانش کارکنانش انجام داده است. در این تحقیق تاثیر اعتماد سازمانی به عنوان یکی از ارکان اصلی تعاملات انسانی و سازمانی و رهبری خدمتگزار به عنوان یکی از رویکردهای نوین رهبری در سازمان بر بهبود مدیریت دانش کارکنان مورد بررسی قرار گرفت. هدف: بررسی تأثیر اعتماد سازمانی بر بهبود مدیریت دانش با مطالعه نقش میانجی رهبری خدمتگزار بود. روش‌ها: این پژوهش از لحاظ هدف، کاربردی و از نظر روش از نوع تحقیقات توصیفی پیمایشی است. جامعه آماری پژوهش، شامل کلیه کارکنان اداره کل بنادر و دریانوردی استان مازندران با حداقل تحصیلات فوق‌لیسانس 95 نفر بوده که 78نفر به روش تصادفی ساده به‌عنوان نمونه انتخاب شدند. ابزار گردآوری اطلاعات پرسشنامه های مدیریت دانش، اعتماد سازمانی و رهبری خدمتگزار بود که پایایی و روایی آن توسط نرم‌افزار PLS[i] تائید شد. یافته‌ها: اعتماد سازمانی 5/60درصد از تغییرات متغیر مدیریت دانش را به‌طور مستقیم تببین می کند. از سویی ضرایب 847/0 و 358/0 نشان داد که اعتمادسازمانی به طور غیرمستقیم و از طریق متغیر رهبری خدمتگزار، به میزان 3/30درصد بر متغیر مدیریت دانش تأثیر دارد. ضمن اینکه 908/0 از اثر کل اعتماد سازمانی بر بهبود مدیریت دانش از طریق غیرمستقیم توسط متغیر میانجی رهبری خدمتگزار تببین می شود. نتیجه‌گیری: نتایج به دست آمده نشان داد که اعتماد شرط اساسی برای انتقال دانش محسوب می شود. اگر جو اعتماد سازمانی، مناسب و مطلوب نباشد ابعاد مدیریت دانش محقق نشده و کارکنان از ابراز نظر و دانش خود امتناع خواهند کرد. ضمن اینکه مدیران سازمانی با الگوگیری از سبک رهبری خدمتگزار می‌توانند در ارتقای مدیریت دانش سازمانی موفق تر عمل کنند.
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