شناسایی شایستگی‌های تاثیرگذار بر عملکرد پایدار (صنعت بانکداری)
الموضوعات : Human resources managementفاطمه اسکندر 1 , رضا قرائی پور 2
1 - مدیریت صنعتی، مدیریت، دانشکده مدیریت و اقتصاد، دانشگاه آزاد اسلامی واحد علوم و تحقیقات، تهران، ایران
2 - عضو هیات علمی فعلی و مدیرگروه در دانشگاه الکترونیکی ایرانیان، مدیر منابع انسانی و پشتیبانی بانک توسعه صادرات ایران، عضو هیات علمی
الکلمات المفتاحية: شایستگی, کانون ارزیابی, مدیران صنعت بانکداری, عملکرد پایدار,
ملخص المقالة :
در دنیای رقابتی امروز در صنعت بانکداری دستیابی به مزیت رقابتی دارای اهمیت قابل توجهی می‌باشد. یکی از روش‌های دستیابی به مزیت رقابتی دستیابی به عملکرد پایدار با استفاده از توانمندی منابع انسانی سازمانی می‌باشد. در صورتی که مدیران سازمانی از شایستگی‌های مناسبی برخوردار باشد، سازمان می‌تواند نسبت به دستیابی به مزیت رقابتی اطمینان بیشتری حاصل کند. هدف این مقاله ارائه مدل شایستگی‌های کلیدی مدیران صنعت بانکداری جهت ایجاد عملکرد پایدار می‌باشد. بدین‌منظور با استفاده از تحلیل کیفی فراترکیبی به بررسی تحقیقات انجام شده در حوزه پژوهش پرداخته شده است. نتایج نشان داد مدل نهایی را می‌توان با 19 مفهوم به عنوان شایستگی‌های اساسی مدیران در صنعت پایدار و 5 دسته کلی ویژگیهای فردی، مهارت، توانایی، نگرش و دانش ارائه نمود. در دسته ویژگیهای فردی اعتماد به نفس و خودباوری، اخلاق حرفه‌ای، مسئولیت‌پذیری و تاب‌آوری در دسته توانایی، مدیریت تعارض، مدیریت استرس، ایده‌پردازی و تفکر خلاق و مدیریت استراتژیک، در دسته نگرش، آینه‌نگری، تحول‌گرایی، ریسک پذیری، در دسته دانش، آگاهی محیطی، مدیریت دانش و یادگیری مستمر و در دسته مهارت، حل مسئله، مهارت ارتباطی، برنامه‌ریزی و سازماندهی، تیم و شبکه‌سازی و رهبری قرار دارد. بررسی پایایی مدل پیشنهادی با استفاده از ضریب کاپا انجام شده. با توجه به اینکه این مقدار حدود 0.6 می‌باشد، در محدوده مقدار مناسب قرار دارد و مدل پایا می‌باشد. براساس نتایج، پیشنهاد می‌گردد مدل شایستگی مدیران در صنعت بانکداری بر اساس این مدل پایه قرار داده شود. اما نیاز است تا در هر رده مدیریتی نسبت به اولویت‌بندی شایستگی‌ها و انتخاب تعدادی از این شایستگی‌ها اقدام شود.
1. Abbaspour, A., Rahimian, R., Delavar, A., Ghiasi, S., & Hashemian, F. S. (2016). Conceptual Model of Competency in Managers of National Iranian Gas Company. The Social Sciences, 11(26), 6193-6197
2. Abedini, Ha. Rahnavard, F. Ghahremani Golozan, A (2022) Designing a Model of Professional Competencies of Knowledge Employees in Knowledge-Based , (In Persian)Organizations, Quarterly Journal of Human Resources Studies, Volume 11, Number 4, (In Persian)
3. Alferaih, Adel (2017)." Conceptual model for measuring Saudi banking managers’ job performance based on their emotional intelligence (EI) ", International Journal of Organizational Analysis. Vol. 25, 1-24
4. Allen, S., Williams, P., & Allen, D. (2018). Human Resource Professionals’ Competencies for Pluralistic Workplaces. The International Journal of Management Education. 16(2): 309- 320.
5. Asheghi, H. Ghahremani, M. Ghorchian, N (2017) Identifying and explaining the dimensions of the components and indicators of the competence development of managers in the banking industry, Quarterly Journal of Human Resources Education and Development, Year 4, Issue 14, (In Persian)
6. ayarystanova , Elmira. (2013). Education System Management And Professional Competence Of Managers. Procedia - Social and Behavioral Sciences ,140- 427 – 431
7. Babashahi, J. Arabi, M. Shafiei, M (2019) Designing a Competency Model for Digital Marketing Managers Using the Method of Content Analysis, Modern Marketing Research, Year 10, Issue 4, Consecutive Issue (39), (In Persian)
8. Bayarystanova, E., Arenova, A., & Nurmuhametova, R. )2014(. EducationSystem Management and Professional Competence of Managers. Procedia-Social and Behavioral Sciences, 140)1(, 427-431. https://doi.org/10.1016/j.sbspro.2014.04.448
9. Brits, D. W., & Veldsman, T. H. (2014). A Global Central Banker Competency Model. SA Journal of Human Resource Management, 12)1(, 1-14
10. Brown, L., George, B., & Mehaffey-Kultgen, C. )2018(. The Development of a Competency Model and Its Implementation in a Power Utility Cooperative: An Action Research Study. Industrial and Commercial Training, 50)3(, 123-135. https://doi.org/10.1108/ICT-11-2017-0087
11. Campion, M. A., Fink, A. A., Ruggeberg, B. J., Carr, L., Phillips, G. M., & Odman, R. B. (2011). Doing Competencies Well: Best Practices in Competency Modeling. Personnel Psychology, 64)1(, 225-262. https://doi.org/10.1111/j.1744-6570.2010.01207.x
12. Çitaku, F., & Ramadani, H. (2020). Leadership Competency Model-Drenica: Generalizability of Leadership Competencies. International Journal of Organizational Leadership, 9(3), 152-162
13. Ehtesham, A. Jahangiri, A. Agha Mohammad A. Shirazi, M. Zahedi, S M (2019) Developing a Model for Measuring General Competencies of Managers in Iranian State Banks, Management and Development Process, Volume 32, Number 2, Serial 8, (In Persian)
14. Fang, C.H., Chang, S.T., and Chen, G.L. (2010), Competency development among Taiwanese healthcare middle manager: A test of the AHP approach, African Journal of Business Management Vol. 4, No. 13, pp. 2845-2855
15. Fathi Vajargah, K. Mostafavi Montazeri, S A. Khorasani, A (2023) Identifying and modeling the challenges of effective implementation of the Evaluation and Development Center in Tehran Oil Refining Company, Quarterly Journal of Strategic Studies in the Oil and Energy Industry, Year 13, Issue 52, pp. 59-80, (In Persian)
16. Federal Reserve Bank )2016(. Professional Development the Federal Reserve Bank of Chicago.
17. Fotovvat, AR. Delavar, A. Farrokhi, NA. Younesi, J. Minaei, A (2022) Developing a Model of Job Competencies for Bank Saderat Managers, Iranian Journal of Educational Sociology, Volume 5, Number 1
18. Grenham, G. (2017). Professional Diploma in Banking 2016/2017 (leading to Chartered Banker). The Institute of Banking. Retrived From: www.iob.ie/postgrad.
19. Heger, T.(2012). “Strategic foresight for collaborative exploration of new business fields”. Technological Forecasting and Social Change, 79(5), 819–831
20. Hoshyar, V. Rahimnia, F (2013) Presenting a Competency Model for Branch Managers in the Banking System, Quarterly Journal of Management and Transformation, No. 13, (In Persian)
21. Hosseinzadeh, I. Ramezani, M. Abbasgholi, Sangi N. Amari, H. Fiqhi Farahmand, N (2022) Competency Model and Ethics with a Successor Approach in The Banking Industry, Ethics in Science and Technology, Year 17, Issue 2, (In Persian)
22. Horváthová, P., Čopíková, A., & Mokrá, K. (2019). Methodology proposal of the creation of competency models and competency model for the position of a sales manager in an industrial organisation using the AHP method and Saaty’s method of determining weights. Economic research-Ekonomska istraživanja, 32(1), 2594-2613
23. Islamian, M. Gholipour, R. Hemtian, H (2018) Designing and explaining the competency model of senior managers of state-owned banks with emphasis on general policies of the resistance economy, Executive Management Research Journal, Year 10, Issue 19, (In Persian)
24. Liikamaa, K. (2015). Developing a Project Manager’s Competencies: A Collective View of the Most Important Competencies. Procedia Manufacturing. 3: 681-687
25. Jeffrey, L. and Brunton, M. (2010), Identifying competencies for communication practice: A needs assessment for curriculum development and selection in New Zealand, Public Relations Review, Vol. 36,PP. 202–205
26. Khayati, M. Haqkhah, D. Danesh Shakib, M (2023) Designing a competency model for education and training staff managers. Case study: Education and training in East Azerbaijan province. Quarterly Journal of Behavioral Studies in Management, Volume 15, Issue 40(In Persian)
27. Khorasani, A. Fathi Vajargah, K. Zahedi, H (2014) Design and development of a management competency model for business, Quarterly Journal of Human Resources Education and Development, Volume 1, Number 3, (In Persian)
28. Koponen, J., Julkunen, S., & Asai, A. (2019). Sales Communication Competence in International B2B Solution Selling. Industrial Marketing Management, 82(1),238-252. https://doi.org/10.1016/j.indmarman.2019.01.009
29. Krause, D. E.; Rossberger, R. J.; Dowdeswell, K.; Venter, N., & Joubert, T. (2014). Assessment center practices in indonesia: an exploratory study, International Journal of Selection & Assessment
30. Lashkaripour, A. Amiri, Hassan. P, Moein, K. Beikzadeh Abbasi, F (2022) Human Resources Competency Model in Digital Banking, Quarterly Journal of Innovation Management in Defense Organizations, Volume 5, Number 17, (In Persian)
31. Lei, M. and Hu, M. (2010), Developing a core competency model of innovative culinary development, International Journal of Hospitality Management, Vol. 29, pp. 582–590
32. Macchi Silva, V.V. & Ribeiro, J.L.D. (2020), "A discussion on using quantitative or qualitative data for assessment of individual competencies", Personnel Review, Vol. ahead-of-print No. ahead-of- print.
33. Moradi, S., Kähkönen, K., Klakegg, O. J., & Aaltonen, K. (2020). A competency model for the selection and performance improvement of project managers in collaborative construction projects: Behavioral studies in Norway and Finland. Buildings, 11(1), 4.
34.
35. Muriithi, Samuel M., Sarah E. Radloff & Lynette Louw (2018). The relationship between strategic thinking and leadership effectiveness in Kenyan indigenous banks. South African Journal of Economic and Management Sciences: 21.1-11
36. Pour Abedi, M. R. Zarrabeev V. Sajjadi Naeini, H. Razi, Z (2016) Designing a Multidimensional Competency Model for Managers and Employees, Journal of Human Resource Management Research, Imam Hussein University (AS), Year 8, Issue 2, Issue 24, (In Persian)
37. Pahuja, S. chander dalal, R (2012), Achieving Competitive Advantage through HR Practices: A Case study, Journal of Strategic Human Resource Management, Volume 1 Issue 2 June
38. Ramazan Panah, N. Allameh, S.M. Samavatian, H. Ghanenia, M (2021) Designing a Competency Model for top and Middle Managers of the National Petrochemical Industries Company, Journal of Executive Management, Year 12, Issue 24, (In Persian)
39. Ref, G. (2013). Interviews: Competency Based Starting Point Series: University of Ulster.
40. Rezaei, M. Ansari, M. Salamzadeh, A. Tofighi, S. P(2024) Presenting the Framework of Leadership Development in Melli Bank: Multi Grounded Theory Approach, Human Resources Studies, Volume 13, Number 4, (In Persian)
41. Rezaei Manesh, H, Ali. Rezaian, A. Amirkabiri, A. Fartoukzadeh, H (2022), Determining the effective components on achieving sustainable competitive advantage through business intelligence, Quarterly Journal of Business Management, No. 52(In Persian)
42. Sadeghi, A. Hosseini, M A, Mohammad Khani, K (2022) Identification and explanation of dimensions, components and indicators of managers' competencies and comparison with the current situation of the Iranian Tax Affairs Organization. Quarterly Journal of Human Resources Education and Development, Year 8, Issue 28. (In Persian)
43. Saeedpanah, M. Alvani, S M(2018). Rahi Model of Optimal Combination of General and Specialized Competencies of Information Technology Managers (Case Study: Mellat Bank), Strategic Management Research, Year 25, Issue 75, (In Persian)
44. Saeedi, F. Yousefi, S. Sobhieh, M. H. Zargar, H (2023) Development of Managers' Competence Model in Project-Oriented Industries of the Public Sector Following the Theory-Based Approach, Human Resource Management Research, Volume 14(In Persian)
45. Sartori, R., Costantini, A. & Ceschi, A. (2020), "Psychological assessment in human resource management: discrepancies between theory and practice and two examples of integration", Personnel Review, Vol. ahead-of-print No. ahead-of-print.
46. Sohrabi, A. Memarzadeh Tehran, Gh (2024) Designing the Human Resources Model of the Country's Banking System in 1404, Journal of Human Capital Empowerment, Volume 6, Issue 1, pp. 31-59, (In Persian)
47. Shirdel, S. Dehghanan, H. Haghighi Kafash, M. Taghavifard, (2022). Sustainable Human Resources Management in the Banking Industry, Strategic Management Studies, No. 49, pp. 283-298, (In Persian)
48. Shakeri, I. Mousavi, Z. Novi, A. Arezi, H (2018) Validity of 360-degree evaluation through the evaluation center in the National Iranian Gas Company, Quarterly Scientific-Research Journal of Human Resource Management in the Oil Industry, (In Persian)
49. Skorková, Z. (2016). Competency Models in the Public Sector. Procedia – Social and Behavioral Sciences, 230, pp. 226-234. https://doi.org/10.1016/j.sbspro.2016.09.029
50. Turner, J. R., Baker, R., Schroeder, J., Johnson, K. R., & Chung, C.-h. )2018(. Leadership Development Techniques. European Journal of Training and Development, 42)9(, 538-557. https://doi.org/10.1108/EJTD-03-2018-0022
51. Yang, B.; Wu, BShu, P. and Yang, M.(2008) .On establishing the core competency identifying model:A value-activity and process oriented approach. Industrial management Data Systems & ABI/INFORM Global.
52. Yar Ahmadi Khorasani, M. Naseri, N. Fariborzi, E (2011) Designing a conceptual model of the center for evaluating and developing managers' competencies to achieve a desirable organizational performance improvement system with a qualitative approach, Research Letter on Change Management, Year 13, Issue 26, Fall and Winter, (In Persian)
53. Veldsman, th (2014) ournal of Human Resource Management, DOI: 10.4102/sajhrm.v12i1.575
