شناسایی و اولویت بندی ابعاد و مولفه های استراتژی آموزش و توسعه نیروی انسانی مبتنی بردانش در صنعت بانکداری در عصر دیجیتال(مطالعه موردی : بانک ملت)
الموضوعات :فرشته افتخارنژاد 1 , مجید جهانگیر فرد 2 , علی مهدی زاده اشرفی 3 , تورج مجیبی 4
1 - گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه ، ایران
2 - گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه ، ایران
3 - استادیار گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه ، ایران
4 - گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه
الکلمات المفتاحية: استراتژی, مدیریت دانش, بانکداری, آموزش و توسعه,
ملخص المقالة :
با تغییرات سریع محیطی، ظهور و پیچیده تر شدن مشاغل و وظایف شغلی جدید، و رقابت در محیط به سرعت در حال تغییر کسب و کار امروزی و لزوم پاسخ گویی به نیازهای مشتریان، نقش آموزش و تغییر در دانش، مهارت، توانایی‌ها و رفتار کارکنان محسوس می‌باشد. پژوهش حاضر با هدف شناسایی و تبیین مؤلفه‌ها و شاخص‌های استراتژی آموزش و توسعه نیروی انسانی مبتنی بر دانش در صنعت بانکداری در بخش دولتی انجام شده است.در ابتدا با استفاده از ادبیات نظری موضوع مؤلفه های استراتژی آموزش و توسعه و مدیریت دانش استخراج گردید و در بخش بعد از طریق روش دلفی و مصاحبه با 15 نفر از خبرگان مدیریت منابع انسانی در بانک ملت و با استفاده از پرسشنامه نیمه‌ساختار یافته مؤلفه‌ها و شاخص های استراتژی آموزش و توسعه نیروی انسانی مبتنی بر دانش تعیین گردید . پس از طراحی پرسشنامه مقایسات زوجی ، مؤلفه ها و شاخص‌ها وزن دهی و رتبه‌بندی شدند. یافته های پژوهش حکایت از این دارد برای پیاده سازی موفق مدیریت دانش در استراتژی آموزش و توسعه در حوزه منابع انسانی می‌بایست در پنج حوزه تعیین نیازهای آموزشی ، تعیین اهداف آموزش و توسعۀ منابع انسانی ، تعیین محتوای دوره‌ها ، بکارگیری اصول و مبانی یادگیری اجرا و ارزشیابی مجموعا به 24 شاخص در زمینه‌های ساختاری ، ارزشی و رفتاری در مدیریت دانش توجه نمود
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نحوه استناد به مقاله: افتخارنژاد فرشته، جهانگیر فرد مجید، مهدی‌زاده‌اشرفی علی ، مجیبی تورج (1402). شناسایی و اولویت بندی ابعاد و مولفه های استراتژی آموزش و توسعه نیروی انسانی مبتنی بردانش در صنعت بانکداری در عصر دیجیتال(مطالعه موردی : بانک ملت). مجله توانمندسازی سرمایه انسانی، 6 (2)، 199-214 https://jhce.rasht.iau.ir/article_699312.html
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