تأثیر هوش هیجانی بر ارتقای انگیزش و عملکرد شغلی کارکنان سازمان هلال احمر آذربایجان شرقی
الموضوعات :داوود حسین پور 1 , بهرام اصغری اقدم 2 , رامین صدیقی 3
1 - دانشیار، گروه مدیریت دولتی، دانشگاه علامه طباطبائی تهران، ایران
2 - دانش آموخته کارشناس ارشد مدیریت دولتی، دانشگاه علامه طباطبائی، تهران، ایران
3 - دانش آموخته کارشناس ارشد مدیریت دولتی دانشگاه علامه طباطبائی، تهران، ایران
الکلمات المفتاحية: هوش هیجانی, عملکرد شغلی, انگیزش,
ملخص المقالة :
زمینه و هدف: هیجان‌ها نقش مهمی در زندگی ما دارند. آن‌ها به رؤیاها، ادراک‌ها و خاطره‌های ما انرژی می‌دهند. هوش هیجانی یکی از جدیدترین مفاهیم مطرح در مباحث مدیریتی است و آن را یکی از مهم‌ترین عناصر رهبری و مدیریتی می‌دانند. هدف این پژوهش، بررسی تأثیر هوش هیجانی بر ارتقای انگیزش و عملکرد شغلی کارکنان سازمان هلال احمر آذربایجان شرقی می‌باشد. روش‌شناسی: روش پژوهش، توصیفی-همبستگی می‌باشد. در این پژوهش برای آزمودن فرضیه‌ها از ضریب رگرسیون خطی و ضریب همبستگی اسپیرمن و برای تعیین برازش متغیرها از مدل معادلات ساختاری استفاده شده است. یافته‌ها: در این پژوهش از روش نمونه‌گیری تصادفی ساده استفاده شده است و جامعه آماری پژوهش که شامل کارکنان ستادی هلال احمر آذربایجان شرقی می‌باشند، 130 نفر بودند که با استفاده از فرمول کوکران 100 نفر به عنوان نمونه انتخاب شدند. در این پژوهش از سه پرسشنامه استفاده گردیده است که برای هوش هیجانی از پرسشنامه استاندارد تراویس برادبری و جین گریوز و برای انگیزش و عملکرد، پرسشنامه‌ای توسط خود محقق به کمک متخصصان و صاحب‌نظران در این زمینه تنظیم گردیده است. پایایی به دست آمده با استفاده از ضریب آلفای کرونباخ 0/948 می‌باشد که مورد تأیید قرار گرفت. نتیجه‌گیری: نتایج پژوهش نشان می‌دهد که هوش هیجانی با ضریب 0/865 بر انگیزش و با ضریب 0/786 بر عملکرد شغلی کارکنان سازمان هلال احمر آذربایجان شرقی تأثیر مثبتی دارد. بر اساس آزمون رتبه‌بندی فریدمن بیشترین میزان تأثیر در انگیزش و عملکرد شغلی کارکنان از دیدگاه پاسخ دهندگان به ترتیب خودآگاهی، مدیریت روابط، آگاهی اجتماعی و خودمدیریتی می‌باشد.
Abdi, Dariush. " The Relationship between Emotional Intelligence and the Performance of Primary, Secondary, and High School Principals in Bonab." Islamic Azad University, Tabriz Branch., 2010.
Ahmed, Z, S Sabir, Z Rehman, M Khosa, and A Khan. "The Impact of Emotional Intelligence on Employees’ Performance in Public and Private Higher Educational. Institutions of Pakistan." IOSR Journal of Business and Management (IOSR-JBM), e-ISSN (2016): 63-71.
Allameh, Sayed Mohsen, Nourbakhsh Askary, and Javad Khazaei Pool. "Investigating the Effect of Organizational Culture on Organizational Performance: Emphasizing the Role of Knowledge Sharing and Organizational Agility with Balanced Score Card Approach." Organizational Culture Management 14, no. 2 (2016): 453-74. http://dx.doi.org/10.22059/jomc.2016.57625.
Allameh, Seyed Mohsen, Najibeh Abbasi Rostami, and Faranak Safari Shad. "Study of Effect Social Intelligence and Emotional Intelligence on Managers' Leadership Style." Scientific Journal Management System 9, no. 29 (2015): 123-42. http://jss.iau-shoushtar.ac.ir/article_529517_0772817ae5665bfcf99403763cb5eec1.pdf.
Alvani, Seyed Mehdi. Public Administration. Tehran: Ney, 2010.
ArunKumar, S. "An Empirical Study: Relationship between Employee Motivation, Satisfaction and Organizational Commitment." International Journal of Management and Business Research 4, no. 2 (2014): 81-93.
Asadian, Fazileh, "The Effect of Emotional Intelligence on Motivation and Job Performance of Secondary School Girls in Amol City." Second National Conference on New Approaches to Education and Research., 2017.
Asghari Aghdam, Bahram and Ali Mahjoob. "Transnational Success and Its Impact on the Motivation and Performance of the Employees of Iran National Gas Company." Quarterly Journal of Public Administration 6, no. 4 (2014): 625-46.
Bohrer, Victoria Casper. A Study of the Relationships between Leader Emotional Intelligence (Ei) Ability and Demographic, Performance, Job Satisfaction Measures, and Mbti Type in the United States (Us) Intelligence Community. Webster University, 2007.
Brown, Michelle and John Benson. "Managing to Overload? Work Overload and Performance Appraisal Processes." Group & Organization Management 30, no. 1 (2005): 99-124.
Daley, Dennis M. "If a Tree Falls in the Forest: The Effect of Grievances on Employee Perceptions of Performance Appraisal, Efficacy, and Job Satisfaction." Review of Public Personnel Administration 27, no. 3 (2007): 281-96.
Dehghani, Parisa and Aryan Gholipour. "The Relationship between Political Appraisal, Subjective, and the Leniency Effect in Appraisers’ Performance Appraisal in Refah Bank." Management of organizational culture 14, no. 2 (2016): 611-24. https://journals.ut.ac.ir/article_57640.html.
Dehghani Soltani, Mehdi, Ardeshir Shiri, Elham Faraji, and Hossein Farsizade. "The Impact of Emotional Intelligence on Employees' Performance in Hotel Industry: Mediator Role of Emotional Labor Acting Strategies and Emotional Exhaustion." Tourism Management Studies 12, no. 37 (2017): 71-94. http://journals.atu.ac.ir/article_7300.html.
Drew, Todd L. "The Relationship between Emotional Intelligence and Student Teacher Performance." Online Submission (2006).
Fahimi, Milad, Ehsan Hesani, and Mohammad Delavar, "The Relationship between Emotional Intelligence and Performance of Employees in Fars Power Distribution Companies." Second National Conference on Modern Management Science., Gorgan, 2013.
Ghorbani Jajorm, Zahra, Gholamreza MalekZadeh, and Alireza Khorakian. "Investigating the Role of Mediation of Rational and Intuitive Decision Makers of Managers on the Relationship between Emotional Intelligence and Innovative Behaviors." Quarterly Journal of Organizational Behavior Studies 5, no. 18 (2016): 51-84. https://profdoc.um.ac.ir/articles/a/1057843.pdf.
Goleman, Daniel. "Human Resource Management Trends and Issues (in USA Weekend) and Time Magazine (October 2)." (1995).
Goleman, Daniel. Working with Emotional Intelligence. Bloomsbury. London, 1998.
Goleman, Daniel. "An Ei-Based Theory of Performance." The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations 1 (2001): 27-44.
Gunu, U and RO Oladepo. "Impact of Emotional Intelligence on Employees’ Performance and Organizational Commitment: A Case Study of Dangote Flour Mills Workers." University of Mauritius Research Journal 20 (2014): 1-32.
Hafezian, Maryam. "The Relationship between Emotional Intelligence Components of Managers and Employees' Performance in Mazandaran Province Universities." Islamic Azad University Garmsar Branch, 2009.
Hasanzade, Ramazan. Motivation and Excitement. Tehran: Arasbaran Publishing House, 2011.
Hasanzade, Ramazan and Seyed Morteza Sadati Kiadehi. Emotional Intelligence (Managing Feeling, Affection and Emotion). Tehran: Ravan Publication, 2011.
Heidari, Hossein Ali and Sadegh Feyz Elahi. " The Relationship between Emotional Intelligence and Job Performance with Moderating Conflict Management (Case Study: Ilam Gas Refining Company)." Journal of the Promotion of Culture of Ilam 17, no. 50.51 (2016): 145-60. http://www.farhangeilam.ir/article_43351_897d881dc94b0caed61f0bc047f3fa70.pdf.
Hooman, Heydarali. Structural Equation Modeling Using Laser Software. Tehran: Organization for the Study and Compilation of Humanities Books of Universities (SAMT), 2011.
Hossein Zade Shahri, Ma'soome, Sara Fakhrian, and Mahboobe Baghchesarae. "The Relationship between Emotional Intelligence with Organizational Commitment." Quarterly Journal of Human Resources Management Researches at Imam Hossein University of Medical Sciences 7, no. 1 (2015): 19-37. http://hrm.iranjournals.ir/article_13571_815057a691253d7534130b0302b47c71.pdf.
Jalali, Abdolali and Ahmadali Rohollahi. "The Effect of Transformational Leadership on Job Performance of Faculty Members with Job Involvement Mediation." Iranian Journal of Public Administration Mission 6, no. vol6 (2016): 1-16. http://ijpa.srbiau.ac.ir/article_8767_867222bde51f87cb481f7ca853ef9b17.pdf.
Luthans, Fred. Organizational Behavior. Boston: McGraw-Hill, 2005.
Martin, John. Organizational Behaviour. London [etc.]: International Thomson Business Press : ITP, 1998.
MesgarZadegan, Zeynab. " The Effect of Emotional Intelligence on Performance of Managers of Tehran Gas Company." Allameh Tabataba'i University., 2011.
Millet, Tal. An Examination of Trait Emotional Intelligence Factors: Their Relationship to Job Satisfaction among Police Officers. Capella University, 2007.
Mohammadi, jiran, Mojgan Sadat Bagheri, Sara Safarian, and S. Azadeh Alavi Borazjani. "The Role of Nepotism in Job Satisfaction and Job Performance." Organizational Resources Management Researchs 6, no. 1 (2016): 237-57. Accessed 2016. http://journals.modares.ac.ir/article-28-4531-fa.html.
Mohyeldin Tahir Suliman, Abubakr. "Links between Justice, Satisfaction and Performance in the Workplace: A Survey in the Uae and Arabic Context." Journal of Management Development 26, no. 4 (2007): 294-311.
Motowidlo, Stephan J. "Job Performance." Handbook of psychology (2003).
Mousavi, Seyed Abbas, Seyed Yaghoub Hosseini, and Neda Hassanpour. "On the Effects of Organizational Culture on Organizational Performance: An Iranian Experience in State Bank Branches." Iranian Journal of Management Studies 8, no. 1 (2015): 97.
Naseer, H and M Ahmad. "Politics of Performance Appraisal Effects: A Study of Aviation Industry of Islamabad." International Journal of Management and Business Research 6, no. 1 (2016): 73-84.
Nikpour, Hossein and Hossein Shariat. "Comparative Study of Emotional Intelligence and Organizational Innovation among Private and Public Sector Managers in Tehran." Quarterly Journal of Management Research 3, no. 10 (2010): 129-43.
Noora'ee, Mahmood. "The Effect of Faculty Members' Emotional Intelligence on Their Educational Performance, with Individual Competency Approach." Beyond Management 4, no. 13 (2010): 121-40.
Petri, Herbert L. Motivation : Theory, Research, and Applications. Pacific Grove: Brooks/Cole, 1996.
Poon Teng Fatt, James. "Emotional Intelligence: For Human Resource Managers." Management Research News 25, no. 11 (2002): 57-74. http://dx.doi.org/doi:10.1108/01409170210783223.
Pourafkari, Nosrat Allah. Dictionary of Psychology. Tehran: Contemporary Culture (Farhang-e-Mo'aser), 2007.
Salovey, Peter and John D Mayer. "Emotional Intelligence." Imagination, cognition and personality 9, no. 3 (1990): 185-211.
Sharifi, Seyed Mahdi , Mohammad Hosain Zarifian Yeganeh, and Ali Mohammad Saberi. "The Study of the Effect of Emotional Intelligence Dimension on the Employee Performance (Case: Sport Channel of Islamic Republic of Iran)." Management of organizational culture 15, no. 2 (2017): 373-92. https://journals.ut.ac.ir/article_62701.html.
Shen, Jie. "Effective International Performance Appraisals: Easily Said, Hard to Do." Compensation & Benefits Review 37, no. 4 (2005): 70-79.
Spector, Paul E. Industrial and Organizational Psychology : Research and Practice. Hoboken: John Wiley & Sons, 2008.
Stipek, Deborah J. Motivation to Learn : Integrating Theory and Practice. Boston: Allyn and Bacon, 2002.
Tafreshi, Mohammad, Mohsen Hosseini, and Mohammad Alizade, "The Effect of Emotional Intelligence on Employees' Motivation (Case Study: Employees of Sadegh Bank in Torbat Heydarieh)." First International Conference on Management and Accounting Techniques, 2016.
Taghizade Yazdi, Mohammad Reza and Afshar Soleimani. "Application of Conventional Correlation Method to Investigate the Relationship between Emotional Intelligence and Organizational Citizenship Behavior and Organizational Commitment." Public Adminstration Quarterly 7, no. 2 (2015): 211-28. https://jipa.ut.ac.ir/article_50759.html.
Wong, Chi-Sum and Kenneth S Law. "The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study." The leadership quarterly 13, no. 3 (2002): 243-74.
Yazdanshenas, Mehdi and Puya Poormoghadasian. "The Relationship between Organizational Communication and Employee Reactions to Change: With Emphasis on the Role of Emotional Intelligence." Management Studies in Development and Evolution 25, no. 80 (2016): 143-56. http://dx.doi.org/10.22054/jmsd.2016.4033.
Zaccaro, Stephen J., Cary Kemp, and Paige Bader. "Leader Traits and Attributes." In The Nature of Leadership., 101-24. Thousand Oaks, CA, US: Sage Publications, Inc, 2004.
