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        1 - A Survey on the Rate of Public Satisfaction about Subway Facilities in the City of Tehran Using Servqual Model
        Hamid Bigdeli Rad Vahid Bigdeli Rad
        Tehran suburb city rail Exploitation Company (Tehran subway) presents public transportation services to more than 3 million people in a day. Therefore, the way these services are presented and customer satisfactions’ rate with the services presented to enjoy high More
        Tehran suburb city rail Exploitation Company (Tehran subway) presents public transportation services to more than 3 million people in a day. Therefore, the way these services are presented and customer satisfactions’ rate with the services presented to enjoy high importance. In the matters applied to the survey, first the expectations that users of this public transportation system have and the perception they had after using these services were examined by servqual services quality assessment model.The aim at this study is surveying the gap between the expectations and perceptions of customers from services presented by Tehran Subway Company.To provide necessary solutions to eliminating this gap or at least minimizing it with the aim of increasing subway service quality level by this model.The findings showed that the performance of Tehran Subway Company was under the expected rate of citizens from the credibility dimension, reliability dimension, empathy dimension, answering dimension and items marked of servqual model. Therefore, there is a need to take extensive practical measures for removing defects and mitigating this gap. Manuscript profile
      • Open Access Article

        2 - Monitoring the theory of the right to the city in the reproduction of urban space (Case study: Qazvin city)
        fahimeh shokoohfar Zohreh Davoudpour Vahid Bigdeli Rad
        It is possible to measure the realization of the right to the city as a demand related to the right to use urban space relying on the concept of perceived space, so It can also be said that attention to this subject can deal with the inefficiencies of urban spaces is im More
        It is possible to measure the realization of the right to the city as a demand related to the right to use urban space relying on the concept of perceived space, so It can also be said that attention to this subject can deal with the inefficiencies of urban spaces is important. The present study was an applied developmental type in terms of purpose and a survey in terms of method. A quantitative research method with a questionnaire, after categorizing the components of urban space desirability and the right to the city with a sample size of 390 citizens of Qazvin, sample selection was performed by combining proportional stratified- disproportional cluster sampling method. Then, using R 3.3.0 software and Kruskal-Wallis test statistical technique to determine the desirability of urban spaces by districts and also Kolmogorov-Smirnov test to assess the effect of each component on the desirability of urban space and finally, Spearman correlation test, shows that the desirability of urban spaces has a direct effect on the satisfaction of the right to the city. The obtained statistics show an average relationship between the two topics. In other words, increasing the desirability of urban space will significantly increase satisfaction with the right to the city. One of the main requirements for establishing this relationship correctly is the change in the occupation of urban spaces. Finally, the most distinction between the components of urban space desirability and residential district, the perceptual component of urban space desirability was obtained. Manuscript profile
      • Open Access Article

        3 - Social Sustainability Measures for Rural Areas in Iran
        Shahram Maleki Vahid Bigdeli Rad
        One of the most important issues which has been of interest for scholars during the past decades is sustainable rural development and its concerning discussions. Social sustainability as the key aspect of sustainable development is of critical importance to sustainable More
        One of the most important issues which has been of interest for scholars during the past decades is sustainable rural development and its concerning discussions. Social sustainability as the key aspect of sustainable development is of critical importance to sustainable rural development. Bringing social sustainability issues into focus in the present century has made an opportunity for achieving the goals of sustainable development. This aspect of sustainable development can be discussed in detail by introducing social sustainability measures. Hence, a variety of factors affects social sustainability owing to its importance. Given the complexity and diversity of social sustainability measures and their central role in rural areas, special attention needs to be devoted to it. The measures have their own importance in addressing social sustainability issues. They are also referred to as forward-looking strategies as policy-makers and decision-makers identify their strengths and weaknesses. On the other hand, they are highly effective in appropriate planning and resource allocation. In the present paper, the criteria affecting social sustainability were collected and categorized by reviewing previous studies and utilizing experts' ideas and with regard to the objectives of the 5th Plan of Development. On this basis, the social sustainability criteria in Iranian rural areas included eight criteria: security, population, social collaboration, health, leisure, employment, education, and safety, each of which had some sub-criteria for the assessment of social sustainability and unsustainability. Manuscript profile