List of Articles customer experience

• Open Access Article
  • Abstract Page
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  1 - Designing a Customer Experience Management Model in the Field of Car Relief Services (The Mixed Methods Research)
  Mahmoud Eghbali Hamid Saeedi Hamid reza Saeednia
  10.30495/jsm.2021.1943010.1545
  20.1001.1.23222301.2021.7.3.11.0
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Developing a Dynamic Model for the Impact of Servicescape on Customer Experience in the Hotel Industry
  Somayyeh NasarAmini jeloudarlou Samad Aali Mohamad Faryabi Alireza Bafandeh zendeh
  10.30495/jsm.2021.1940878.1525
  20.1001.1.23222301.2022.8.1.1.3
• Open Access Article
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  3 - Customer Experience Management: Scientometric Analysis to Record the Past and Illustrate the Future
  pegah Hoodi Tahmours Hasangholi Pouryasouri
  10.30495/jsm.2023.1979015.1763
  20.1001.1.23222301.2023.9.3.18.1
• Open Access Article
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  4 - The Effect of Advertising on Expectations and Perception of the Brand with Emphasis on the Mediating Role of Customer Experience Management in the Insurance Industry
  Esmaeil Kiyomarsi Hamid Reza Saeednia Zahra Alipour Darvishi
  10.30495/jsm.2021.1943472.1562
  20.1001.1.23222301.2021.7.4.8.9
• Open Access Article
  • Abstract Page
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  5 - Proposing a Customer Experience Management Model Based on the Grounded Theory Approach in Aviation Industry (Case study: Taban Airline)
  Mohammad Sadeghi Far Azar Kaffashpoor Abdollah Naami
  10.30495/jsm.2022.1945579.1576
  20.1001.1.23222301.2022.8.2.3.7
• Open Access Article
  • Abstract Page
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  6 - Designing and Explaining the Digital Marketing Model with the Approach of Customer Experience Management (CEM)
  Hiva Zadegan Mohammad Aghaei Mohammad Rahim Esfidani Tahmoures Hasangholipour Manouchehr Ansari
  10.30495/jsm.2023.1973844.1721
  20.1001.1.23222301.2023.9.3.4.7
• Open Access Article
  • Abstract Page
  • Full-Text
  
  7 - Providing a Customer Experience Management (CEM) Model in Omnichannel Banking (Case Study of Bank Day)
  Hamed Einipoor Hossein Shirazi meysam shafiei roodposhti Farideh Haghshenas Kashani