List of Articles Servqual

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - Factors Affecting Customer Satisfaction, Quality Banking Services to Iran, Using the Servqual Model (Case Study: Resalat Bank of Kermanshah Province)
  Peyman Akbari Abedin Darabi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Performance Evaluation of IT Industries Using SERVQUAL, DEA and FMCDM
  Alireza Alinezhad Ramin Hakimian
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Prioritization of the Effective Factors in Service Quality and Customers Satisfaction Using Grey Relational Analysis (GRA) Method
  Seyyed Javad Iranban Somayeh Mohammadi