List of Articles Brand Expectation Open Access Article Abstract Page Full-Text 1 - The Effect of Advertising on Expectations and Perception of the Brand with Emphasis on the Mediating Role of Customer Experience Management in the Insurance Industry Esmaeil Kiyomarsi Hamid Reza Saeednia Zahra Alipour Darvishi 10.30495/jsm.2021.1943472.1562 20.1001.1.23222301.2021.7.4.8.9