طراحی و ارائه الگوی کاربست سبک ارتباطی تساوی مدیران و اعتبارسنجی در دانشگاه علوم پزشکی مشهد
محورهای موضوعی : مدیریت منابع انسانی
سیده لیلا صابری فتحی
1
(
دانشجوی دکترای مدیریت منابع انسانی، گروه مدیریت، دانشگاه آزاد اسلامی واحد بیرجند، بیرجند، ایران.
)
حمید رضائی فر
2
(
استادیار، گروه مدیریت، دانشگاه آزاد اسلامی واحد بیرجند، بیرجند، ایران.
)
محمد محمدی
3
(
استادیار، گروه مدیریت، دانشگاه آزاد اسلامی واحد بیرجند، بیرجند، ایران.
)
مهدی محمودزاده
4
(
استادیار، گروه مدیریت، دانشگاه آزاد اسلامی واحد بیرجند، بیرجند، ایران.
)
کلید واژه: ارتباطات, سبک‌های ارتباطی, سبک تساوی,
چکیده مقاله :
ارتباطات یکی از مهم‌ترین فرآیندهای مدیریتی است و ماهیت شغل یک مدیر ایجاب می‌کند که با کارکنان و مشتریان ارتباط برقرار کند. لذا پژوهش حاضر با هدف ارائه مدلی برای کاربرد سبک ارتباط تساوی مدیران در دانشگاه علوم پزشکی مشهد تدوین شد. راهبرد پژوهش در بخش کیفی، تحلیل تم و در بخش کمّی، پیمایش بود. جامعه آماری بخش کیفی خبرگان و مدیران دانشگاه علوم پزشکی مشهد بودند که با استفاده از اصل اشباع و روش نمونه گیری 12نفر به عنوان حجم نمونه انتخاب شدند و در بخش کمّی مدیران دانشگاه علوم پزشکی مشهد به تعداد 130 نفر بوده اند که تعداد 97 نفر به عنوان نمونه به روش تصادفی ساده انتخاب شدند. روش گردآوری داده‌ها در این پژوهش، مصاحبه و پرسشنامه بوده و برای تجزیه و تحلیل داده‌های پژوهش دربخش کیفی از نرم‌افزار مکس کیودا و در بخش کمّی SPSS 22 و نرم‌افزار پی‌ال‌اس استفاده شده است. یافته‌های پژوهش شامل 3 دسته شرایط مدیر، شرایط شغلی و شرایط زیردستان است. همچنین در بخش کمّی، نتایج تجزیه و تحلیل داده‌ها نشان داد که مدل مذکور از روایی لازم برخوردار است. با توجه به نتایج پژوهش، مدیران دانشگاه علوم پزشکی مشهد می‌توانند از سبک تساوی جهت تشکیل گروه‌های غیررسمی و افزایش انگیزه کارکنان همسو با اهداف سازمان استفاده نمایند که در نهایت منجر به مشارکت بیشتر کارکنان برای دستیابی به اهداف سازمان می‌شود.
Communication is one of the most important management processes, and the nature of a manager's job requires him to communicate with employees and customers. Therefore, the current research was developed with the aim of presenting a model for the application of equal communication style of managers in Mashhad University of Medical Sciences. The research strategy in the qualitative part was theme analysis and in the quantitative part, survey. The statistical population was the experts and managers of the qualitative department of Mashhad University of Medical Sciences, who were selected as the sample size using the principle of saturation and sampling method. In the quantitative part, the statistical population included 130 managers of Mashhad University of Medical Sciences. From the statistical population, 97 people were selected as samples by simple random method. The method of data collection in this research is interviews and questionnaires, and for the analysis of research data in the qualitative part, MAXQDA software and in the quantitative part SPSS 22 and SMART-PLS software were used. The findings of the research include 3 categories of manager's conditions, job conditions and subordinates' conditions. Also, in the quantitative part, the results of data analysis showed that the mentioned model has the required validity. According to the results of the research, managers of Mashhad University of Medical Sciences can use the equalization style to form informal groups and increase the motivation of employees aligned with the goals of the organization, which ultimately leads to greater participation of employees to achieve the goals of the organization.
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Daneshvar, A., Pourqurbani Shijani, F., & Shakib, B. (2019). Communication channels of management and their role in effectiveness Scientific research conference of new achievements in the studies of management sciences, accounting and economics in Iran, Iran. [In Persian]
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Hassannejad, M. (2019). Analysis of the relationship between the application of communication skills and negotiation style physical education experts in Iran. Journal of Sport Management and Motor Behavior, 15(29), 127-139. https://doi.org/10.22080/jsmb.2017.9217.2250 [In Persian]
Jabbari, M., Dorrani, K., & Rahiminezhad, A. (2019). Relationships of Managers’ Leadership Styles and Communication Skills via Cognitive Maladaptive Schemas. Management Studies in Development and Evolution, 28(94), 109-135. https://doi.org/10.22054/jmsd.2020.43814.3356 [In Persian]
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Mustafavi Kohangi, F., & Qadian, F. (2019). The role of communication skills in improving the performance of managers (case study: senior and middle managers of Payam Noor University). Applied studies in management and development sciences, 23, 9-24. [In Persian]
Ogbo, R. N. P., Obiekwe, K. K., & Emere, O. N. (2020). Assessing The Managerial Communication Skills Possessed By Principals For Administrative Effectiveness In Public Secindary Schools In Enugu State. GSJ, 8(6), 14-27.
Qurbani, N. (2014). Communication styles and skills. Tablor Publications, Tehran.
Răducana, R. (2014). Communication Styles of Leadership Tools. Procedia - Social and Behavioral Sciences, 149, 813 – 818.
Rezaei Far, H., & Munterez Atai, M. (2014). Recognition of Organizational Communication. Marandiz Press, Iran. [In Persian]
Saeedzade, H., & Rahmani, S. (2022). Investigating the Role of Communication Skills and Cognitive Empowerment in the predictability of Social Adjustment of Primary School Teachers in Saghez. Teacher Professional Development, 6(4), 43-53. [In Persian]
Salehi, T., Haqqani, H., & Soltani, M. (2022). Relationship Between Leadership Style of Nursing Managers and Caring Behaviors of Nurses in Selected Hospitals in Tehran, Iran. IJN, 35(136), 218-231. [In Persian]
Sampe, F., Kusnady, D., & Supendi, D. (2023). The effect of leadership of leadership atyle and communication on employee performance. Jurnal Ekonomi, 12(01), 207-217.
Shamsi, S., PoorAtashi, M., & Zamani, A. (2020). The Relationship between Managers Communication Skills and Leadership Style with Human Resource Empowerment in Shariaty School of Engineering. Karafan Quarterly Scientific Journal, 16(46), 141-160. [In Persian]
Tenenhaus, M., Vinzi, V., Chatelin, Y., & Lauro, C. (2005). PLS Path Modeling. Computational Statistics & Data Analysis, 48(1), 159-205. https://doi.org/10.1016/j.csda.2004.03.005
Wikaningrum, T., & Yuniawan, U. A. (2018). The relationships among leadership styles, communication skills, and employee satisfaction: A study on equal employment opportunity in leadership. Journal of Business and Retail Management Research, 13, 124-139.
Yang, Y., Njeri Kuria, G., & Gu, D.-X. (2020). Mediating Role of Trust Between Leader Communication Style and Subordinate’s Work Outcomes in Project Teams. Engineering Management Journal, 32(3), 152-165. https://doi.org/10.1080/10429247.2020.1733380
Zamani, A., Pouratshi, M., & Jahansir Kajani, F. (2017). Investigating the relationship between management styles and organizational effectiveness in the offices of brilliant talents of the universities of medical sciences in the country. Medicine and cultivation, 26(2), 129-144. [In Persian]
Zamir, S., & Arshad, M. (2017). Impact Of Managerial Communication Styles On Teachers’Job Satisfaction In Public Sectore Universities. International Journal of Innovation in Teaching and Learning, 3(2), 1-10.
_||_Abed, L. G., Abed, M. G., & Shackelford, T. K. (2023). Interpersonal Communication Style and Personal and Professional Growth among Saudi Arabian Employees. International Journal of Environmental Research and Public Health, 20(2), 910.
Ahmadi, S. M. A., & Chitsaz, A. (2017). An Analysis of the Impact of Leadership Styles on Succession Management (The Case of Fajr Jam Gas Refinery Company). Public Policy In Administration, 7(7), 139-155. [In Persian]
Daneshvar, A., Pourqurbani Shijani, F., & Shakib, B. (2019). Communication channels of management and their role in effectiveness Scientific research conference of new achievements in the studies of management sciences, accounting and economics in Iran, Iran. [In Persian]
Ebrahimzadeh Dastjerdi, R., Ghaedamini Harouni, A., & Torabian, A. (2022). The effects of leader’s communication styles on tendency to change: A study on the effective inter-organizational conveyance and readiness for change. Iranian journal of management sciences, 17(65), 149-194. [In Persian]
Hassannejad, M. (2019). Analysis of the relationship between the application of communication skills and negotiation style physical education experts in Iran. Journal of Sport Management and Motor Behavior, 15(29), 127-139. https://doi.org/10.22080/jsmb.2017.9217.2250 [In Persian]
Jabbari, M., Dorrani, K., & Rahiminezhad, A. (2019). Relationships of Managers’ Leadership Styles and Communication Skills via Cognitive Maladaptive Schemas. Management Studies in Development and Evolution, 28(94), 109-135. https://doi.org/10.22054/jmsd.2020.43814.3356 [In Persian]
Khajavi Nia, V. (2012). Investigating the effect of managers' communication style on organizational growth. Master's thesis [Master's thesis, University of Sistan and Baluchestan]. Iran. [In Persian]
Mustafavi Kohangi, F., & Qadian, F. (2019). The role of communication skills in improving the performance of managers (case study: senior and middle managers of Payam Noor University). Applied studies in management and development sciences, 23, 9-24. [In Persian]
Ogbo, R. N. P., Obiekwe, K. K., & Emere, O. N. (2020). Assessing The Managerial Communication Skills Possessed By Principals For Administrative Effectiveness In Public Secindary Schools In Enugu State. GSJ, 8(6), 14-27.
Qurbani, N. (2014). Communication styles and skills. Tablor Publications, Tehran.
Răducana, R. (2014). Communication Styles of Leadership Tools. Procedia - Social and Behavioral Sciences, 149, 813 – 818.
Rezaei Far, H., & Munterez Atai, M. (2014). Recognition of Organizational Communication. Marandiz Press, Iran. [In Persian]
Saeedzade, H., & Rahmani, S. (2022). Investigating the Role of Communication Skills and Cognitive Empowerment in the predictability of Social Adjustment of Primary School Teachers in Saghez. Teacher Professional Development, 6(4), 43-53. [In Persian]
Salehi, T., Haqqani, H., & Soltani, M. (2022). Relationship Between Leadership Style of Nursing Managers and Caring Behaviors of Nurses in Selected Hospitals in Tehran, Iran. IJN, 35(136), 218-231. [In Persian]
Sampe, F., Kusnady, D., & Supendi, D. (2023). The effect of leadership of leadership atyle and communication on employee performance. Jurnal Ekonomi, 12(01), 207-217.
Shamsi, S., PoorAtashi, M., & Zamani, A. (2020). The Relationship between Managers Communication Skills and Leadership Style with Human Resource Empowerment in Shariaty School of Engineering. Karafan Quarterly Scientific Journal, 16(46), 141-160. [In Persian]
Tenenhaus, M., Vinzi, V., Chatelin, Y., & Lauro, C. (2005). PLS Path Modeling. Computational Statistics & Data Analysis, 48(1), 159-205. https://doi.org/10.1016/j.csda.2004.03.005
Wikaningrum, T., & Yuniawan, U. A. (2018). The relationships among leadership styles, communication skills, and employee satisfaction: A study on equal employment opportunity in leadership. Journal of Business and Retail Management Research, 13, 124-139.
Yang, Y., Njeri Kuria, G., & Gu, D.-X. (2020). Mediating Role of Trust Between Leader Communication Style and Subordinate’s Work Outcomes in Project Teams. Engineering Management Journal, 32(3), 152-165. https://doi.org/10.1080/10429247.2020.1733380
Zamani, A., Pouratshi, M., & Jahansir Kajani, F. (2017). Investigating the relationship between management styles and organizational effectiveness in the offices of brilliant talents of the universities of medical sciences in the country. Medicine and cultivation, 26(2), 129-144. [In Persian]
Zamir, S., & Arshad, M. (2017). Impact Of Managerial Communication Styles On Teachers’Job Satisfaction In Public Sectore Universities. International Journal of Innovation in Teaching and Learning, 3(2), 1-10.