تأثیر استرس شغلی بر رفتارهای انحرافی در محیط کار با نقش میانجی رضایت شغلی
محورهای موضوعی : مدیریت
عباس قائدامینی هارونی
1
,
رضا ابراهیم زاده دستجردی
2
,
مهرداد صادقی ده چشمه
3
1 - دانشجوی دکتری مدیریت و برنامه ریزی فرهنگی، دانشکده مدیریت، دانشگاه آزاد اسلامی واحد تهران جنوب، تهران، ایران.
2 - استادیار، دانشکده حکمرانی اسلامی، دانشگاه آزاد اسلامی واحد اصفهان (خوراسگان)، اصفهان، ایران.
3 - استادیار، دانشکده حکمرانی اسلامی، دانشگاه آزاد اسلامی واحد اصفهان (خوراسگان)، اصفهان، ایران.
کلید واژه: رضایت شغلی, استرس شغلی, رفتارهای انحرافی در محیط کار,
چکیده مقاله :
هدف پژوهش حاضر، بررسی تأثیر استرس شغلی بر رفتارهای انحرافی در محیط کار با نقش میانجی رضایت شغلی است. جامعه آماری این پژوهش شامل کلیه کارکنان دانشگاه آزاد اسلامی واحد اصفهان (خوراسگان) به تعداد 660 نفر است. با استفاده از فرمول کوکران 244 نفر حجم نمونه انتخاب شدند. برای گردآوری داده‌های مورد نیاز در این پژوهش، از پرسشنامه‌های استاندارد استفاده گردید و روایی و پایایی آنها مورد آزمون قرار گرفت. جهت بررسی فرضیات پژوهش، با نرم افزار Warp-Pls از روش معادلات ساختاری و تحلیل مسیر به روش حداقل مربعات جزئی استفاده گردید. نتایج حاصل از تحلیل‌های انجام شده در پژوهش نشان داد که استرس شغلی بر رفتارهای انحرافی در محیط کار تأثیر معنادار مثبت دارد که ضریب تأثیر آن 55/0 است و استرس شغلی بر رضایت شغلی تأثیر معنادار منفی دارد که ضریب تأثیر آن 44/0- است و همچنین استرس شغلی بر رفتارهای انحرافی در محیط کار از طریق رضایت شغلی تأثیر مثبت دارد که ضریب تأثیر آن 25/0 است. نتایج این پژوهش نشان داد که استرس شغلی تأثیر مستقیمی بر رفتار انحرافی در محل کار دارد و رضایت شغلی این رابطه را واسطه می‌کند.
This research aims to investigate the effect of job stress on deviant behaviors in the workplace, with the mediating role of job satisfaction. The statistical population of this research was all the employees of Isfahan Islamic Azad University (Khorasgan), which numbered 660, using Cochran's formula. 244 people were selected as the sample size. To collect the required data in this research, standard questionnaires were used and their validity and reliability were tested, and they were highly valid and reliable. In order to check the hypotheses of the research, Warp-PLS software was used to check the structural equations and path analysis using the partial least squares method. The results of the study carried out in the research showed that job stress has a significant positive effect on deviant behaviors in the work environment, its effect coefficient is 0.55. And according to the output of WARP software, job stress has a significant negative effect on job satisfaction, its effect coefficient is 0.44, and also the impact of job stress on deviant behaviors in the workplace through job satisfaction is positive, and its effect coefficient is 0.25. The results of this research showed that job stress has a direct effect on deviant behavior at work, and job satisfaction mediates the effect.
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Alias, M., Mohd Rasdi, R., Ismail, M., & Abu Samah, B. (2013). Predictors of workplace deviant behaviour: HRD agenda for Malaysian support personnel. Eur. J. Train. Dev., 37, 161–182.
Anis, M., & Emil, D. (2022). The Impact of Job Stress on Deviant Workplace Behavior: The Mediating Role of Job Satisfaction. American Journal of Industrial and Business Management, 12, 123-134.
Appelbaum, H., S., Laconi, D., G. , & Matousek, A. (2007). Positive and negative deviant workplace behaviors: Causes, impacts and solutions. Corporate governance journal of business in society, 7(5), 586-598.
Bashir, M., Abrar, M., Yousaf, M., Saqib, S., & Shabbir, R. (2019). Organizational Politics And Workplace Deviance In Unionized Settings: Mediating Role Of Job Stress And Moderating Role Of Resilience. Psychol Res Behav Manag, 12(1), 943-959.
Boekhorst, J. A. (2015). Human Resource Management Practices, Work Intensity, and WorkplaceDeviance: Exploring the Moderating Role of Core Self-Evaluations. Toronto: YorkUniversity. Assurance in Education, 19(2), 156-169.
Bowling, N. A. (2010). Effects of job satisfaction and conscientiousness on extra-role behaviors. Journal of Business and Psychology, 25(1), 119–130.
Ching, W. S., Fatima, O., & Maria, M. M. (2011). Work stress and outcome of stress among faculty’s motivation and organizational effectiveness in higher education system. International Journal of Academic Research 3(2), 730-737.
Flaherty, T. B., Dahlstrom, R., & Skinner, S. J. (2013). Organizational Values and Role Stress as Determinants of Customer-Oriented Selling Performance. Journal of Personal Selling & Sales Management, 19, 1-18.
Ganster, D. C., & Rosen, C. C. (2013). Work Stress and Employee Health: A MultidisciplinaryReview. Journal of Management, 39(5), 1-20.
Golparver, M., Taleb, M., Abdoli, F., & Abedini, H. (2015). Stress Coping Styles Moderating the Relationship between Job Stress and Deviant Workplace Behaviors: Some Gender Discriminations. American Journal of Economics, Finance and Management, 1, 377-387.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of Conflict between Work and Family Roles. The Academy of Management Review, 10, 76-88.
Junaedi, M., & Wulani, F. (2021). The moderating effect of person–organization fit on the relationship between job stress and deviant behaviors of frontline employees. International Journal of Workplace Health Management, 14(5), 492-505.
Lestari, W., & Rino. (2022). The Effect of Organizational Justice and Job stress on Counterproductive Work Behavior with Job Satisfaction as a Mediation Variable in the Food and Agriculture Office of Padang Panjang City. Business and Management Research, 659, 311-315.
Michie, S. (2002). Causes and Management of Stress at Work. Occupational & Environmental Medicine, 59, 67-72.
Nair., K. P. (2007). A path analysis of relationships among job stress, job satisfaction, motivation to transfer, and transfer of learning: perceptions of occupational safety and health administration outreach trainers Texas [A&M University]. https://hdl.handle.net/1969.1/ETD-TAMU-1670
Narayanan, K., & Murphy, S. (2017). Conceptual framework on workplace deviance behaviour: A review. Journal of Human Values, 23(3), 218-233.
Omar, F., Halim, F. W., Zainah, A. Z., Farhadi, H., Nasir, R., & Khairudin, R. (2011). Stress and job satisfaction as antecedents of workplace deviant behavior. World Applied Sciences Journal, 12(16), 45–51.
Radzali, F. M., Ahmad, A., & Omar, Z. (2013). Workload, Job Stress, Family-to-WorkConflict and Deviant Workplace Behavior. International Journal of Academic Research in Business and Social Sciences, 3, 109-115.
Raza, S., Hussain, M. S., Azeem, M., & Aziz, K. (2017). Workload, Work Stress, Role Conflict, and Workplace Deviant Behaviour in Banks: An Empirical Analysis. European Online Journal of Natural and Social Sciences, 6, 701-707.
Robinson, S., & Bennett, R. (1995). A Typology of Deviant Workplace Behaviors: a Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555-572.
Safaria, T., Othman, A. b., & Abdul Wahab, M. N. (2010). Religious Coping, Job Insecurity and Job Stress among Javanese Academic Staff: a Moderated Regression Analysis. International Journal of Psychological Studies, 2(2), 1-22.
Schaufeli, W. B., Nachreiner, F., & Bakker, A. B. (2001). The Job Demand-Resources Model of Burnout. Journal of Applied Psychology, 86, 499-512.
Shah, M. J., Rehman, M., Akhtar, G., Zafar, H., & Riaz, A. (2012). Job satisfaction and motivation of teachers of public educational institutions. International Journal of Business and Social Science, 3(8), 271-281.
Siddique, M. A., Aslam, H. D., Khan, M., & Fatima, M. U. (2011). Impact of Academic Leadership on Faculty's Motivation, and Organizational Effectiveness in Higher Education System.
Silva, H., V., M. S., & Ranasinghe, R. M. I. D. (2017). The Impact of Job Stress on Deviant Workplace Behaviour: A Study of Operational Level Employees of Comfort Apparel Solutions Company in Sri Lanka. Journal of Human Resource Studies, 7(1), 74-85.
Srivastava, S. (2012). Workplace Passion as a Moderator for Workplace Deviant Behaviour–Job Satisfaction Relationship: A Comparative Study between Public Sector and Private Sector Managers. Asia-Pacific Journal of Management Research and Innovation, 8(4), 517–523.
Sultana, S., Subat, A., & Bhuiyan, M. N. (2021). THE RELATIONSHIP BETWEEN JOB STRESS AND WORKPLACE DEVIANT BEHAVIORS: A STUDY ON BANK EMPLOYEES IN BANGLADESH. Bangladesh Journal of Multidisciplinary Scientific Research, 4(1), 14-24.
Toker, B. (2011). Job satisfaction of academic staff: an empirical study on Turkey. Quality Malaysian managers. Psychology Research, 1(4), 270-277.
Valentine, S., Fleischman, G., & Godkin, L. (2015). Rogues in the ranks of selling organizations: Using corporate ethics to manage workplace bullying and job satisfaction. Journal of Personal Selling & Sales Management, 35(2), 143-163.
Venkateshwaran, G., & Suganya, R. V. (2021). A Study on Stress Caused by Role Conflict with Work Place Deviant Behaviours in Selected Banks of CHENNAI. Elementary Education Online, 20(5), 2738-2744.
_||_Agnew, R., & White, H. R. (1992). An Empirical Test of General Strain Theory. Criminology, 30, 475-500.
Alias, M., Mohd Rasdi, R., Ismail, M., & Abu Samah, B. (2013). Predictors of workplace deviant behaviour: HRD agenda for Malaysian support personnel. Eur. J. Train. Dev., 37, 161–182.
Anis, M., & Emil, D. (2022). The Impact of Job Stress on Deviant Workplace Behavior: The Mediating Role of Job Satisfaction. American Journal of Industrial and Business Management, 12, 123-134.
Appelbaum, H., S., Laconi, D., G. , & Matousek, A. (2007). Positive and negative deviant workplace behaviors: Causes, impacts and solutions. Corporate governance journal of business in society, 7(5), 586-598.
Bashir, M., Abrar, M., Yousaf, M., Saqib, S., & Shabbir, R. (2019). Organizational Politics And Workplace Deviance In Unionized Settings: Mediating Role Of Job Stress And Moderating Role Of Resilience. Psychol Res Behav Manag, 12(1), 943-959.
Boekhorst, J. A. (2015). Human Resource Management Practices, Work Intensity, and WorkplaceDeviance: Exploring the Moderating Role of Core Self-Evaluations. Toronto: YorkUniversity. Assurance in Education, 19(2), 156-169.
Bowling, N. A. (2010). Effects of job satisfaction and conscientiousness on extra-role behaviors. Journal of Business and Psychology, 25(1), 119–130.
Ching, W. S., Fatima, O., & Maria, M. M. (2011). Work stress and outcome of stress among faculty’s motivation and organizational effectiveness in higher education system. International Journal of Academic Research 3(2), 730-737.
Flaherty, T. B., Dahlstrom, R., & Skinner, S. J. (2013). Organizational Values and Role Stress as Determinants of Customer-Oriented Selling Performance. Journal of Personal Selling & Sales Management, 19, 1-18.
Ganster, D. C., & Rosen, C. C. (2013). Work Stress and Employee Health: A MultidisciplinaryReview. Journal of Management, 39(5), 1-20.
Golparver, M., Taleb, M., Abdoli, F., & Abedini, H. (2015). Stress Coping Styles Moderating the Relationship between Job Stress and Deviant Workplace Behaviors: Some Gender Discriminations. American Journal of Economics, Finance and Management, 1, 377-387.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of Conflict between Work and Family Roles. The Academy of Management Review, 10, 76-88.
Junaedi, M., & Wulani, F. (2021). The moderating effect of person–organization fit on the relationship between job stress and deviant behaviors of frontline employees. International Journal of Workplace Health Management, 14(5), 492-505.
Lestari, W., & Rino. (2022). The Effect of Organizational Justice and Job stress on Counterproductive Work Behavior with Job Satisfaction as a Mediation Variable in the Food and Agriculture Office of Padang Panjang City. Business and Management Research, 659, 311-315.
Michie, S. (2002). Causes and Management of Stress at Work. Occupational & Environmental Medicine, 59, 67-72.
Nair., K. P. (2007). A path analysis of relationships among job stress, job satisfaction, motivation to transfer, and transfer of learning: perceptions of occupational safety and health administration outreach trainers Texas [A&M University]. https://hdl.handle.net/1969.1/ETD-TAMU-1670
Narayanan, K., & Murphy, S. (2017). Conceptual framework on workplace deviance behaviour: A review. Journal of Human Values, 23(3), 218-233.
Omar, F., Halim, F. W., Zainah, A. Z., Farhadi, H., Nasir, R., & Khairudin, R. (2011). Stress and job satisfaction as antecedents of workplace deviant behavior. World Applied Sciences Journal, 12(16), 45–51.
Radzali, F. M., Ahmad, A., & Omar, Z. (2013). Workload, Job Stress, Family-to-WorkConflict and Deviant Workplace Behavior. International Journal of Academic Research in Business and Social Sciences, 3, 109-115.
Raza, S., Hussain, M. S., Azeem, M., & Aziz, K. (2017). Workload, Work Stress, Role Conflict, and Workplace Deviant Behaviour in Banks: An Empirical Analysis. European Online Journal of Natural and Social Sciences, 6, 701-707.
Robinson, S., & Bennett, R. (1995). A Typology of Deviant Workplace Behaviors: a Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555-572.
Safaria, T., Othman, A. b., & Abdul Wahab, M. N. (2010). Religious Coping, Job Insecurity and Job Stress among Javanese Academic Staff: a Moderated Regression Analysis. International Journal of Psychological Studies, 2(2), 1-22.
Schaufeli, W. B., Nachreiner, F., & Bakker, A. B. (2001). The Job Demand-Resources Model of Burnout. Journal of Applied Psychology, 86, 499-512.
Shah, M. J., Rehman, M., Akhtar, G., Zafar, H., & Riaz, A. (2012). Job satisfaction and motivation of teachers of public educational institutions. International Journal of Business and Social Science, 3(8), 271-281.
Siddique, M. A., Aslam, H. D., Khan, M., & Fatima, M. U. (2011). Impact of Academic Leadership on Faculty's Motivation, and Organizational Effectiveness in Higher Education System.
Silva, H., V., M. S., & Ranasinghe, R. M. I. D. (2017). The Impact of Job Stress on Deviant Workplace Behaviour: A Study of Operational Level Employees of Comfort Apparel Solutions Company in Sri Lanka. Journal of Human Resource Studies, 7(1), 74-85.
Srivastava, S. (2012). Workplace Passion as a Moderator for Workplace Deviant Behaviour–Job Satisfaction Relationship: A Comparative Study between Public Sector and Private Sector Managers. Asia-Pacific Journal of Management Research and Innovation, 8(4), 517–523.
Sultana, S., Subat, A., & Bhuiyan, M. N. (2021). THE RELATIONSHIP BETWEEN JOB STRESS AND WORKPLACE DEVIANT BEHAVIORS: A STUDY ON BANK EMPLOYEES IN BANGLADESH. Bangladesh Journal of Multidisciplinary Scientific Research, 4(1), 14-24.
Toker, B. (2011). Job satisfaction of academic staff: an empirical study on Turkey. Quality Malaysian managers. Psychology Research, 1(4), 270-277.
Valentine, S., Fleischman, G., & Godkin, L. (2015). Rogues in the ranks of selling organizations: Using corporate ethics to manage workplace bullying and job satisfaction. Journal of Personal Selling & Sales Management, 35(2), 143-163.
Venkateshwaran, G., & Suganya, R. V. (2021). A Study on Stress Caused by Role Conflict with Work Place Deviant Behaviours in Selected Banks of CHENNAI. Elementary Education Online, 20(5), 2738-2744.