شناسایی عوامل و شاخص‌های الگوی خدمات عمومی عدالت محوری برمبنای فناوری‌های نوین هوشمند
محورهای موضوعی : بهبود عملکرد بخش عمومی؛ غنیمت شمردن فرصت‌های موجود در تحقق نیازهای شهروندانناجی غافلی 1 , وحید چناری 2 * , محمد تمیمی 3 , فواد مکوندی 4 , قنبر امیرنژاد 5
1 - گروه مديريت دولتي، واحدشوشتر، دانشگاه آزاداسلامی، شوشتر، ايران
2 - گروه مدیریت دولتی، واحد شوشتر، دانشگاه آزاد اسلامی، شوشتر، ایران
3 - گروه حسابداری،واحد دزفول، دانشگاه آزاد اسلامی، دزفول، ایران
4 - گروه مدیریت دولتی، واحد شوشتر، دانشگاه آزاد اسلامی، شوشتر، ایران
5 - گروه مديريت دولتي، واحد جنوب تهران، دانشگاه علوم و تحقیقات، تهران، ايران
کلید واژه: خدمات عمومی , فناوری‌های نوين هوشمند, عدالت شهری, خدمات‌رسانی هوشمند, کلان‌شهرها, ,
چکیده مقاله :
زمینه و هدف پژوهش: شناسایی عوامل و شاخص‌های الگوی خدمات عمومی عدالت محوری برمبنای فناوری‌های نوین هوشمند جهت نیل به عدالت شهری درکلان شهرهای ایران است. روش پژوهش: روش پژوهش توصیفی و از نوع مدل معادلات ساختاری بود که به لحاظ هدف، کاربردی و به‌صورت میدانی در جامعه آماری انجام گرفت. جامعه آماری متشکل از کارشناسان حوزه خدمات شهری کلان‌شهر ایران می‌باشد؛ که از میان نمونه‌ی این تحقیق 120 نفر (فرمول کوکران) از این کارشناسان به شیوه هدفمند انتخاب گردید یافته‌های: با توجه به یافته‌ها، 64 شاخص در قالب 9 بعد و 35 مؤلفه ذیل سه مفهوم اصلی خدمات عمومی عدالت شهری، یکپارچگی و خدمات‌رسانی هوشمند شناسایی شدند، الگوی خدمات عمومی عدالت محوری برمبنای فناوری‌های نوین هوشمند درکلان شهر ایران طراحی و روایی و اعتبار الگو، مورد آزمون قرار گرفت. نتایج: نتایج پژوهش نشان‌داد فن‌آوری‌های نوین هوشمند سازی خدمات شهری به‌عنوان يک راهبرد اساسی عدالت محور در کلان‌شهرها ایران معرفی می‌شود که با ترکیب پلتفرم‌های هوشمند در خدمات عمومی به عدالت محوری، یکپارچه و همسوسازی در راستای خدمات‌رسانی هوشمند منجر می‌شود؛ بنابراین ضروری است در راستای بهبود عدالت شهری و اصلاح بهینه نظام خدمات عمومی چه در بخش توزیع و تأمین و چه در بخش تأمین و تخصیص کلانشهرهای ایران، درزمینه به‌کارگیری فن‌آوری‌های نوین هوشمند سازی خدمات عمومی تجدیدنظر اساسی صورت پذیرد. در پایان پیشنهادهایی نظیر، یکپارچه‌سازی و همسوسازی خدمات عمومی در دستگاه‌های اجرایی دولتی و غیردولتی، و خدمات رسانی عمومی هوشمند و عدالت محوری در خدمات عمومی جهت اصلاح نظام عمومی عمومی کلانشهرهای ایران ارائه گردید.
Background and purpose of the research: providing a model of justice-oriented public services based on modern smart technologies to achieve urban justice in the big cities of Iran. Research method: The research method was descriptive and of the structural equation model type, which was applied in terms of purpose and was carried out in the field in the statistical community. The statistical community consists of experts in the field of urban services in the metropolis of Iran; Among the sample of this research, 120 people (Cochran's formula) were selected from these experts in a purposeful way. Findings: According to the findings, 64 indicators were identified in the form of 9 dimensions and 35 components under the three main concepts of urban justice public services, integration and smart service delivery, the model of justice-oriented public services based on modern smart technologies in Iran's metropolitan cities, and the validity and validity of the model. , was tested. Results: The results of the research showed that the new technologies of smartening urban services are introduced as a basic justice-oriented strategy in Iran's metropolises, which by combining smart platforms in public services leads to justice-oriented, integrated and alignment in the direction of intelligent service delivery; Therefore, in order to improve urban justice and optimal reform of the public service system, both in the distribution and supply sector and in the supply and allocation sector of Iran's metropolises, it is necessary to make a fundamental revision in the field of applying new technologies to make public services smarter. At the end, suggestions such as integration and alignment of public services in governmental and non-governmental executive bodies, and intelligent public services and justice-oriented public services in order to reform the general public system of Iranian metropolises were presented.
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