ارائه الگوی سیستمی ارتقای بهره‌وری منابع انسانی در دانشگاه با رویکرد دیماتل فازی (مطالعه موردی: واحدهای دانشگاه آزاد استان آذربایجان شرقی)
محورهای موضوعی : مدیریت(منابع انسانی)مهرداد غفاری زنوزی 1 , سراج‌الدین محبی 2 , کرم اله دانش فرد 3
1 - دانشجوی دکتری گروه مدیریت، واحد قشم، دانشگاه آزاد اسلامی، قشم، ایران
2 - استادیارگروه مدیریت، واحد قشم، دانشگاه آزاد اسلامی، قشم، ایران
3 - استاد گروه مدیریت، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
کلید واژه: دانشگاه آزاد اسلامی, رویکرد سیستمی, دیماتل فازی, ارتقای بهره‌وری اعضای هیئت‌علمی دانشگاهی,
چکیده مقاله :
هدف تحقیق حاضر، ارائه الگوی سیستمی ارتقای بهره‌وری منابع انسانی در دانشگاه با رویکرد دیماتل فازی بوده است. جامعه آماری شامل تمامی اعضای هیأت علمی واحدهای مختلف دانشگاه آزاد مستقر در استان آذربایجان شرقی در سال تحصیلی 1397-1398 بوده است. ابزار گردآوری داده‌ها دو نوع پرسش‌نامه محقق ساخته است که اولی در راستای شناسایی عوامل ارتقای بهره‌وری منابع در دانشگاه و بر مبنای طیف پنج گزینه‌ا‌ی لیکرت تهیه و تنظیم گردید. پرسش‌نامه نوع دوم بر مبنای انجام مقایسات زوجی مورد نیاز رویکرد سیستمی دیماتل فازی تهیه و تنظیم‌شده است. روایی پرسش‌نامه‌ها با رویکرد محتوایی و پایایی آن بر اساس رویکردهای سازگاری درونی و آزمون مجدد بررسی‌شده است. داده‌های حاصل از پرسش‌نامه نوع اول حاوی 17 شاخص تحت آزمون آماری تی استیودنت قرار گرفت و پنج عامل مؤثر بر ارتقای بهره‌وری منابع انسانی دانشگاهی شناسایی شد. در گام دوم پرسش‌نامه نوع دوم بر مبنای مقایسات زوجی مطابق با رویکرد سیستمی دیماتل تشکیل گردید. یافته‌ها نشان داد که زمینه‌سازی برای بروز خلاقیت و نوآوری، ارائه آموزش‌های هدفمند و بهره‌گیری از راهبردها و رویه‌های مناسب مدیریت دانشی به‌عنوان عواملی با برآیند اثرگذاری و اثرپذیری بالا در سیستم تحت مطالعه می‌باشند. همچنین ارائه آموزش‌های هدفمند به‌عنوان عاملی که دارای برآیند بالاتری از منظر اثرگذاری بر سایر عامل‌های سیستم شناسایی شد. به‌علاوه دو عامل توسعه روندهای شایستگی سالاری در ترفیع و ارتقا و زمینه‌سازی برای بروز و ظهور خلاقیت و نوآوری در سازمان به‌عنوان دو عامل با برآیند اثرپذیری از سایر عامل‌ها شناسایی‌شده است.
The purpose of the present study was to present a systematic model of promoting human resource productivity through fuzzy dimensional approach applicable at various branches of Islamic Azad University in Azerbaijan in the time span of 2018-2019. The research population consisted of all faculty members at various branches of Islamic Azad University in East Azerbaijan province. The data collection instruments employed included two researcher-made questionnaires one initially designed as a five-point Likert scale to identify the factors affecting the promotion of human resource productivity in the university and the other desveloped subsequently based on paired comparisons required for fuzzy dimensional system approach. The questionnaires were validated in terms of their content and internal consistency and test-retest reliability estimates. Initially, the data obtained from the first questionnaire were statistically analysed through student t-test and the findings indicated five main factors that were perceived by the participating faculty members as effective in promoting the productivity of university human resources. Further, the second questionnaire was developed based on paired comparisons of the five identified factors and was distributed to the research sample. The findings emerging from DIMATEL systematic approach revealed creativity and innovation grounding, provision of targeted training and utilization of appropriate knowledge management strategies and practices as highly influential and influenceabl factors in the system under study. Targeted training was also identified as having a higher impact on other system factors. In addition, adherence to competency trends in personnel promotion as well as embracing creativity and innovation in the organization were identified as two factors highly influenced by others.
Abdi, H., Nasr A. R., Mirshah Jafari S. E., Rabii M. (2011), The Relationship between Metacognitive Knowledge and Teaching Productivity of Faculty Members of Public Universities, Modern Educational Thoughts, 7(2), 84-106, [In Persian].
Agrawal, A. (2017), HRM Effectiveness through E-HRM. Paper presented at the National Conference on “Contemporary Issues in Management & Entrepreneurship” 04th March, 2017 jointly organized by The Confederation of Indian Industry (CII).
Ahmad, S., Schroeder, R. G., & Sinha, K. K. (2003), The role of infrastructure practices in the effectiveness of JIT practices: implications for plant competitiveness. Journal of Engineering and Technology management, 20(3), 161-191.
Assassin, Abdolali, Shokouhi, Javad (2015), Explaining the Relationship between Human Resource Information Systems and Human Resource Management Productivity. Public Management Research, 8(29), 151-131.[In Persian].
Atkins, L., & Murphy, L. (2019). Panel: Peer-Based Faculty Evaluation v. Student Evaluation of Teaching. Journal of Collective Bargaining in the Academy, 58.
Bagheri, Muslim, Abbas, Abbas, Khodai, Haniyeh. (2018). Designing a Model of Productivity Measurement in Public Organizational Universities (Case Study: Iran Telecommunication Factory Applied Scientific Center). Iranian Government Management Studies, 1(2), 12-195.[In Persian]
Caligiuri, P. (2014), Many moving parts: Factors influencing the effectiveness of HRM practices designed to improve knowledge transfer within MNCs. Journal of International Business Studies, 45(1), 63-72.
Carly N. Cook, R.W. Carter, and Hockings, M (2014), Measuring the accuracy of management effectiveness evaluations of protected areas. Journal of Environmental Management, 139, 164-171.
Chadwick, C., & Li, P. (2018), HR systems, HR departments, and perceived establishment labor productivity. Human Resource Management, 57(6), 1415-1428.
Colakoglu, S., Lepak, D. P., & Hong, Y. (2006), Measuring HRM effectiveness: Considering multiple stakeholders in a global context. Human Resource Management Review, 16(2), 209-218.
Collings, D. G., Wood, G. T., & Szamosi, L. T. (2018). Human resource management: A critical approach Human Resource Management, 1-450.
Delaney, J. T., & Huselid, M. A. (1996), The impact of human resource management practices on perceptions of organizational performance. Academy of Management journal, 39(4), 949-969.
Gardner, A. K., Timberlake, M. D., & Dunkin, B. J. (2019), Faculty development for the operating room: an examination of the effectiveness of an intraoperative teaching course for surgeons. Annals of surgery, 269(1), 184-190.
Gholami, Alireza (2009), Factors Influencing Quality of Work Life in Organization, Human Development of Police, August & Shahrivar, 6(24), 80-100.[In Persian]
Hamidi, N., Hassanpour, A., Kiaei M., Mousavi S. H. (2009), The Role of Human Resource Management in Organizational Agility, Industrial Management, Summer, 4(8),111-127.[In Persian].
Hatami, H. (2009), Evaluation and Evaluation of In-Service Training Productivity of the Office of Human Resources Studies in Improving the Performance of Managers, Academic Staff and Academic Staff of Area One of Islamic Azad University, A New Approach in Educational Management, Fall, 2(5), 77-100.[In Persian]
Sehhat, Saeed, Izadpanah, Behrouz, Ghorbani Paji, Aqil. (2019), The Effect of Human Resource Flexibility on Organizational Productivity with the Intermediate Role of Organizational Citizenship Behavior in Iranian Insurance Company. Productivity Management, 13; 1(48), 143-180.[In Persian]
Hedayatzadeh, H and Reza Sedighi C. B. (2006) Removing Barriers to Human Resource Productivity of Organizations in Iran, First National Approach to Economics and Management with National Approach, Babolsar, Taroud North Research Company , (In Persian).
Hosseinpour, D; Ghorbani Paji, A. (2017), The Impact of Human Resource Development Strategies on Organizational Productivity with the Intermediate Role of Mutual Trust and Job Satisfaction in Mazandaran Province Youth and Sport Organization. Strategic Management Research, 23(65), 45-75.[In Persian]
Huselid, M. A., Jackson, S. E., & Schuler, R. S. (1997). Technical and strategic human resources management effectiveness as determinants of firm performance. Academy of Management journal, 40(1), 171-188.
Jamrog, J. J., & Overholt, M. H. (2004). Measuring HR and organizational effectiveness. Employment Relations Today, 31(2), 33-45.
Jamshidi, S., Baqaei F., Abdolsamadi Hamidreza, Ferdmal J., Soltanian A., Ahmadian E. (2014), Assessment of Faculty Members 'Viewpoints on Students' Evaluation of Academic Staff in Hamadan University of Medical Sciences in Academic Year 4-7. Research in Medical Education, 2(1), 1-3.[In Persian]
Kane, B., Crawford, J., & Grant, D. (1999), Barriers to effective HRM. International Journal of Manpower, 20(8), 494-516.
Khadivi, A., Alhurdi Khan Waziri, A. (2015), Designing and Developing a Model for Evaluating the Productivity and Performance of Faculty Members of Islamic Azad University of East Azarbaijan. Productivity Management, 9(34), 161-174.[In Persian]
Metz, D., Ilies, L., & Hörmann, B. O. (2018), The Impact Of Human Resources Management System Effectiveness On Performance, Annals of Faculty of Economics, University of Oradea, 1(1), 471-478.
Mittal, G., Negi, G., Kalra, J., Das, S., Agarwal, N., & Singh, R. (2019), Effectiveness of an Integrated Teaching Module in the Undergraduate Medical Curriculum. Journal of Research in Medical Education & Ethics, 9(1), 35-38.
Mohaddessi, H., Feizi A., SalamSafi R. (2015), A Comparative Study of Effective Teaching Indicators from the Viewpoints of Faculty Members and Students of Urmia University of Medical Sciences. Journal of Urmia Nursing & Midwifery, (9)6.[In Persian]
Olson, E. M., Slater, S. F., Hult, G. T. M., & Olson, K. M. (2018), The application of human resource management policies within the marketing organization: The impact on business and marketing strategy implementation. Industrial Marketing Management, 69, 62-73.
Pifer, M. J., Baker, V. L., & Lunsford, L. G. (2019). Culture, colleagues, and leadership: The academic department as a location of faculty experiences in liberal arts colleges. The Review of Higher Education, 42(2), 537-564.
Pourjavid, S., Ali Beigi, A. H. (2012), Teaching Productivity of Faculty Members: Razi University Campus of Agriculture and Natural Resources, Letters of Higher Education, 5(20), 80-61.[In Persian]
Rimi, N. N., Yusliza, M. Y., Walters, T., & Basher Rubel, M. R. (2017). The role of devolution in HR‐line manager collaboration and HRM effectiveness relationship: A study of private commercial banks in Bangladesh. Global Business and Organizational Excellence, 36(4), 43-51.
Saatchi, M. (2016), Investigating the Human Factors and Obstacles to Productivity from the Perspective of Managers of Organizations Under Social Security Law, Management Studies (Improvement), 10(37/38), 78-117.[In Persian]
Salehi Kordabadi, Sajad, Daneshfard, Karamollah, Mirsepasi, Nasser and Mehrdad Goodarzvand Chegini, (2019), Model of Human Resource Supply and Adjustment System (A Survey on Civil Service Management Law), Human Resource Management Research Quarterly, 32, 125-125.[In Persian]
Seyed Javadin, S. R., Farahi M. M., Farahi M. A. (2008), Human Resource Management, Employee Attitudes and Knowledge Management Development in Organization, Iranian Management Science Quarterly, 3(9), 43-72.[In Persian]
Shirbaghi, N., Asadi, M. (2016), Evaluating Educational Performance Productivity from a Faculty Viewpoint: A Qualitative Study, Educational Measurement and Evaluation Studies, 6(13), 85-55.[In Persian]
Shojaei, Seyed Saeid Jamali Nikzad Loghi Gholamreza. (2016), Identifying Factors Affecting Human Resource Productivity, Human Resource Management Research, 8(2).[In Persian]
Sulochana, K., & Sajeewanie, T. (2017). The Impact of HRIS on HRM Effectiveness: A Study in Large Scale Group of Company in Sri Lanka. Human Resource Management Journal, 3(1).
Vafakhah, S. (2019), Analysis of the Impact of Cultural Species (Hofstede Model) on Human Resource Management Processes in PMBOK Project Management Standard Model, Human Resource Management Research Quarterly, 10, 2(32), 1-25.[In Persian]
Van Beurden, J., Van Veldhoven, M., & Van De Voorde, K. (2018), When are HR Practices Effective for Job Performance? The Role of Employee HR Effectiveness Ratings. Paper presented at the Academy of Management Proceedings, 1.
_||_Abdi, H., Nasr A. R., Mirshah Jafari S. E., Rabii M. (2011), The Relationship between Metacognitive Knowledge and Teaching Productivity of Faculty Members of Public Universities, Modern Educational Thoughts, 7(2), 84-106, [In Persian].
Agrawal, A. (2017), HRM Effectiveness through E-HRM. Paper presented at the National Conference on “Contemporary Issues in Management & Entrepreneurship” 04th March, 2017 jointly organized by The Confederation of Indian Industry (CII).
Ahmad, S., Schroeder, R. G., & Sinha, K. K. (2003), The role of infrastructure practices in the effectiveness of JIT practices: implications for plant competitiveness. Journal of Engineering and Technology management, 20(3), 161-191.
Assassin, Abdolali, Shokouhi, Javad (2015), Explaining the Relationship between Human Resource Information Systems and Human Resource Management Productivity. Public Management Research, 8(29), 151-131.[In Persian].
Atkins, L., & Murphy, L. (2019). Panel: Peer-Based Faculty Evaluation v. Student Evaluation of Teaching. Journal of Collective Bargaining in the Academy, 58.
Bagheri, Muslim, Abbas, Abbas, Khodai, Haniyeh. (2018). Designing a Model of Productivity Measurement in Public Organizational Universities (Case Study: Iran Telecommunication Factory Applied Scientific Center). Iranian Government Management Studies, 1(2), 12-195.[In Persian]
Caligiuri, P. (2014), Many moving parts: Factors influencing the effectiveness of HRM practices designed to improve knowledge transfer within MNCs. Journal of International Business Studies, 45(1), 63-72.
Carly N. Cook, R.W. Carter, and Hockings, M (2014), Measuring the accuracy of management effectiveness evaluations of protected areas. Journal of Environmental Management, 139, 164-171.
Chadwick, C., & Li, P. (2018), HR systems, HR departments, and perceived establishment labor productivity. Human Resource Management, 57(6), 1415-1428.
Colakoglu, S., Lepak, D. P., & Hong, Y. (2006), Measuring HRM effectiveness: Considering multiple stakeholders in a global context. Human Resource Management Review, 16(2), 209-218.
Collings, D. G., Wood, G. T., & Szamosi, L. T. (2018). Human resource management: A critical approach Human Resource Management, 1-450.
Delaney, J. T., & Huselid, M. A. (1996), The impact of human resource management practices on perceptions of organizational performance. Academy of Management journal, 39(4), 949-969.
Gardner, A. K., Timberlake, M. D., & Dunkin, B. J. (2019), Faculty development for the operating room: an examination of the effectiveness of an intraoperative teaching course for surgeons. Annals of surgery, 269(1), 184-190.
Gholami, Alireza (2009), Factors Influencing Quality of Work Life in Organization, Human Development of Police, August & Shahrivar, 6(24), 80-100.[In Persian]
Hamidi, N., Hassanpour, A., Kiaei M., Mousavi S. H. (2009), The Role of Human Resource Management in Organizational Agility, Industrial Management, Summer, 4(8),111-127.[In Persian].
Hatami, H. (2009), Evaluation and Evaluation of In-Service Training Productivity of the Office of Human Resources Studies in Improving the Performance of Managers, Academic Staff and Academic Staff of Area One of Islamic Azad University, A New Approach in Educational Management, Fall, 2(5), 77-100.[In Persian]
Sehhat, Saeed, Izadpanah, Behrouz, Ghorbani Paji, Aqil. (2019), The Effect of Human Resource Flexibility on Organizational Productivity with the Intermediate Role of Organizational Citizenship Behavior in Iranian Insurance Company. Productivity Management, 13; 1(48), 143-180.[In Persian]
Hedayatzadeh, H and Reza Sedighi C. B. (2006) Removing Barriers to Human Resource Productivity of Organizations in Iran, First National Approach to Economics and Management with National Approach, Babolsar, Taroud North Research Company , (In Persian).
Hosseinpour, D; Ghorbani Paji, A. (2017), The Impact of Human Resource Development Strategies on Organizational Productivity with the Intermediate Role of Mutual Trust and Job Satisfaction in Mazandaran Province Youth and Sport Organization. Strategic Management Research, 23(65), 45-75.[In Persian]
Huselid, M. A., Jackson, S. E., & Schuler, R. S. (1997). Technical and strategic human resources management effectiveness as determinants of firm performance. Academy of Management journal, 40(1), 171-188.
Jamrog, J. J., & Overholt, M. H. (2004). Measuring HR and organizational effectiveness. Employment Relations Today, 31(2), 33-45.
Jamshidi, S., Baqaei F., Abdolsamadi Hamidreza, Ferdmal J., Soltanian A., Ahmadian E. (2014), Assessment of Faculty Members 'Viewpoints on Students' Evaluation of Academic Staff in Hamadan University of Medical Sciences in Academic Year 4-7. Research in Medical Education, 2(1), 1-3.[In Persian]
Kane, B., Crawford, J., & Grant, D. (1999), Barriers to effective HRM. International Journal of Manpower, 20(8), 494-516.
Khadivi, A., Alhurdi Khan Waziri, A. (2015), Designing and Developing a Model for Evaluating the Productivity and Performance of Faculty Members of Islamic Azad University of East Azarbaijan. Productivity Management, 9(34), 161-174.[In Persian]
Metz, D., Ilies, L., & Hörmann, B. O. (2018), The Impact Of Human Resources Management System Effectiveness On Performance, Annals of Faculty of Economics, University of Oradea, 1(1), 471-478.
Mittal, G., Negi, G., Kalra, J., Das, S., Agarwal, N., & Singh, R. (2019), Effectiveness of an Integrated Teaching Module in the Undergraduate Medical Curriculum. Journal of Research in Medical Education & Ethics, 9(1), 35-38.
Mohaddessi, H., Feizi A., SalamSafi R. (2015), A Comparative Study of Effective Teaching Indicators from the Viewpoints of Faculty Members and Students of Urmia University of Medical Sciences. Journal of Urmia Nursing & Midwifery, (9)6.[In Persian]
Olson, E. M., Slater, S. F., Hult, G. T. M., & Olson, K. M. (2018), The application of human resource management policies within the marketing organization: The impact on business and marketing strategy implementation. Industrial Marketing Management, 69, 62-73.
Pifer, M. J., Baker, V. L., & Lunsford, L. G. (2019). Culture, colleagues, and leadership: The academic department as a location of faculty experiences in liberal arts colleges. The Review of Higher Education, 42(2), 537-564.
Pourjavid, S., Ali Beigi, A. H. (2012), Teaching Productivity of Faculty Members: Razi University Campus of Agriculture and Natural Resources, Letters of Higher Education, 5(20), 80-61.[In Persian]
Rimi, N. N., Yusliza, M. Y., Walters, T., & Basher Rubel, M. R. (2017). The role of devolution in HR‐line manager collaboration and HRM effectiveness relationship: A study of private commercial banks in Bangladesh. Global Business and Organizational Excellence, 36(4), 43-51.
Saatchi, M. (2016), Investigating the Human Factors and Obstacles to Productivity from the Perspective of Managers of Organizations Under Social Security Law, Management Studies (Improvement), 10(37/38), 78-117.[In Persian]
Salehi Kordabadi, Sajad, Daneshfard, Karamollah, Mirsepasi, Nasser and Mehrdad Goodarzvand Chegini, (2019), Model of Human Resource Supply and Adjustment System (A Survey on Civil Service Management Law), Human Resource Management Research Quarterly, 32, 125-125.[In Persian]
Seyed Javadin, S. R., Farahi M. M., Farahi M. A. (2008), Human Resource Management, Employee Attitudes and Knowledge Management Development in Organization, Iranian Management Science Quarterly, 3(9), 43-72.[In Persian]
Shirbaghi, N., Asadi, M. (2016), Evaluating Educational Performance Productivity from a Faculty Viewpoint: A Qualitative Study, Educational Measurement and Evaluation Studies, 6(13), 85-55.[In Persian]
Shojaei, Seyed Saeid Jamali Nikzad Loghi Gholamreza. (2016), Identifying Factors Affecting Human Resource Productivity, Human Resource Management Research, 8(2).[In Persian]
Sulochana, K., & Sajeewanie, T. (2017). The Impact of HRIS on HRM Effectiveness: A Study in Large Scale Group of Company in Sri Lanka. Human Resource Management Journal, 3(1).
Vafakhah, S. (2019), Analysis of the Impact of Cultural Species (Hofstede Model) on Human Resource Management Processes in PMBOK Project Management Standard Model, Human Resource Management Research Quarterly, 10, 2(32), 1-25.[In Persian]
Van Beurden, J., Van Veldhoven, M., & Van De Voorde, K. (2018), When are HR Practices Effective for Job Performance? The Role of Employee HR Effectiveness Ratings. Paper presented at the Academy of Management Proceedings, 1.