ارزیابی عملکرد متوازن تأمین کنندگان با رویکرد ترکیبی دیماتل- تحلیل پوششی داده ها در حضور عوامل نامطلوب

محورهای موضوعی : آمار

مهدی همایون فر ¹ , علیرضا امیرتیموری ²

1 - مدیر گروه مدیریت اجرایی و صنعتی دانشگاه آزاد واحد رشت
2 - 1- استاد، گروه ریاضیات کاربردی، دانشکده علوم پایه، واحد رشت، دانشگاه آزاد اسلامی، رشت، ایران 2- رئیس دانشگاه آزاد اسلامی استان گیلان

تاریخ دریافت : 1396/03/02 تاریخ پذیرش : 1397/06/10 تاریخ انتشار : 1398/02/11

کلید واژه: Balanced Scorecard, Weak disposability, Data Envelopment Analysis, Supply Chain Management, DEMATEL,

چکیده مقاله :

یکی از پیچیده‌ترین مشکلات تصمیم‌گیری برای مدیران زنجیره‌های تأمین، ارزیابی عملکرد زنجیره می‌باشد که بر اساس رویکردهای مختلف قابل انجام است. اگرچه مطالعات متعددی در زمینه ارزیابی عملکرد عناصر زنجیره تأمین با استفاده از کارت امتیازی متوازن (BSC) ثبت شده است، تعداد انگشت شماری بر روابط بین شاخص‌های منظرهای چهارگانه کارت امتیازی متوازن تمرکز نموده‌اند. این مقاله بر این روابط به‌ویژه روابط دارای ساختار بازخوردی، تمرکز می کند. به‌این منظور، پس از تعیین شاخص‌های با اهمیت کارت امتیازی متوازن در ارزیابی تأمین‌کنندگان زنجیره تامین، از تکنیک دیماتل برای تعیین روابط بازخوردی میان شاخص‌ها و دستیابی به شاخص‌های اساسی، از منظر اثرگذاری و اثرپذیری استفاده شده است. این شاخص‌ها در مرحله بعد، در قالب ورودی‌ها و خروجی‌های مدل دسترسی پذیری ضعیف تحلیل پوششی داده ها در حضور عوامل نامطلوب، برای ارزیابی نهایی تأمین‌کنندگان و تعیین امتیاز کارایی آنها استفاده گردیده اند. نهایتاً واحدهای کارا بر اساس مدل سوپر کارایی اندرسون- پترسون رتبه بندی شدند. رویّه ارائه شده به عنوان الگویی برای ارزیابی‌ کارایی تأمین‌کنندگان شرکت پارس خزر بکار گرفته شده است.

چکیده انگلیسی:

One of the most complicated decision making problems for managers in supply chain is the evaluation of supply chain performance which can be done in different ways. Though several studies have been developed on supply chain performance evaluation based on balanced scorecard (BSC), a few studies focused on relationships among four perspectives of BSC. This paper focuses on these relationships, especially on relationships with feedback structures. For this purpose, after identification of the BSC’s more important factors in evaluation of the suppliers, DEMATEL technique is employed to determine feedback relationships among these factors and to attain to the critical factors from the influential and to be influenced point of view. Next, these factors are used as the inputs and outputs of data envelopment analysis (DEA) weak disposability model in presence of undesirable factors to evaluate the suppliers and determine their efficiency scores. Finally, the efficient units were ranked based on the Anderson-Peterson (AP) super efficiency model. The proposed procedure is applied as a framework to evaluate the suppliers of Pars Khazar Company.

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