Proposed Strategy for Improving the Effectiveness of Total Quality Management Implementation at Construction Company in Indonesia: A Conceptual Model
Subject Areas : Project Management
Fauzi Mahdy
1
,
Andri D. Setiawan
2
*
1 - Industrial Engineering Department, Faculty of Engineering, Universitas Indonesia, Jakarta,Indonesia.
2 - Industrial Engineering Department, Faculty of Engineering, Universitas Indonesia, Jakarta,Indonesia.
Keywords: Total Quality Management, Construction Industry, System Dynamics, Model Conceptualization, Causal Loop Diagram,
Abstract :
In Indonesia, the construction industry is one of the most important sectors for economic growth and can set high standards for the country’s economic growth. Ensuring the quality of construction projects is crucial for their success, and this may be done using methods like Total Quality Management (TQM). This research takes a case of TQM implementation in "PT X" (pseudonym), one of the construction businesses in Indonesia founded in 1991. Although the company's Quality Management Systems (QMS) are already certified to ISO 9001:2015, it does not imply that their TQM has appropriately been used throughout the organization. Therefore, a strategy is needed to make an appropriate and effective implementation of the TQM. This research aims to use system dynamics modeling to develop the TQM implementation plan for the construction company effectively. The conceptual model is presented in the causal loop diagram (CLD) and system diagram. Multi-actor analysis is used to identify the boundaries, issues, and initial information. Customer/client satisfaction/focus, continuous improvement, re-work, communication, and project profit are the output indicators for this system. Twenty-two causal loop diagrams, comprising five balancing loops and 17 reinforcing loops, were therefore created to illustrate the essential elements required to enhance the TQM implementation process and make it more successful
[1] T. Tantarto and P. Hermawan, “Proposed Improvement of Subcontractor Selection Process at PT Bangun Beton,” European Journal of Business and Management Research, vol. 8, no. 4, pp. 146–153, Jul. 2023, doi: 10.24018/ejbmr.2023.8.4.2055.
[2] H. Riaz, K. Iqbal Ahmad Khan, F. Ullah, M. Bilal Tahir, M. Alqurashi, and B. T. Alsulami, “Key factors for implementation of total quality management in construction Sector: A system dynamics approach,” Ain Shams Engineering Journal, vol. 14, no. 3, Apr. 2023, doi: 10.1016/j.asej.2022.101903.
[3] M. Nasrun, M. Nawi, N. Baluch, and A. Y. Bahauddin, “Impact of Fragmentation Issue in Construction Industry: An Overview; Impact of Fragmentation Issue in Construction Industry: An Overview”, doi: 10.1051/C.
[4] E. Sadikoglu and H. Olcay, “The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in turkey,” Advances in Decision Sciences, vol. 2014, 2014, doi: 10.1155/2014/537605.
[5] S. Qayyum, F. Ullah, F. Al-Turjman, and M. Mojtahedi, “Managing smart cities through six sigma DMADICV method: A review-based conceptual framework,” Sustain Cities Soc, vol. 72, Sep. 2021, doi: 10.1016/j.scs.2021.103022.
[6] F. Ullah, M. J. Thaheem, S. Q. Siddiqui, and M. B. Khurshid, “Influence of Six Sigma on project success in construction industry of Pakistan,” TQM Journal, vol. 29, no. 2, pp. 276–309, 2017, doi: 10.1108/TQM-11-2015-0136.
[7] A. M. Alawag, W. Salah Alaloul, M. S. Liew, A. H. M. H. Al-Aidrous, S. Saad, and S. Ammad, “Total Quality Management Practices and Adoption in Construction Industry Organizations: A Review,” in 2020 2nd International Sustainability and Resilience Conference: Technology and Innovation in Building Designs, Institute of Electrical and Electronics Engineers Inc., Nov. 2020. doi: 10.1109/IEEECONF51154.2020.9319992.
[8] A. A. Eniola, G. K. Olorunleke, O. O. Akintimehin, J. D. Ojeka, and B. Oyetunji, “The impact of organizational culture on total quality management in SMEs in Nigeria,” Heliyon, vol. 5, no. 8. Elsevier Ltd, Aug. 01, 2019. doi: 10.1016/j.heliyon. 2019.e02293.
[9] D. I. Prajogo and A. Brown, “Approaches to adopting quality in SMEs and the impact on quality management practices and performance,” Total Quality Management and Business Excellence, vol. 17, no. 5. pp. 555–566, Jun. 2006. doi: 10.1080/14783360600588042.
[10] P. Hoonakker, P. Carayon, and T. Loushine, “Barriers and benefits of quality management in the construction industry: An empirical study,” Total Quality Management and Business Excellence, vol. 21, no. 9, pp. 953–969, 2010, doi: 10.1080/14783363.2010.487673.
[11] M. Martínez-Costa, A. R. Martínez-Lorente, and T. Y. Choi, “Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies,” Int J Prod Econ, vol. 113, no. 1, pp. 23–39, May 2008, doi: 10.1016/j.ijpe.2007.02.046.
[12] L. Lakhal, “The relationship between ISO 9000 certification, TQM practices, and organizational performance,” Quality Management Journal, vol. 21, no. 3, pp. 38–48, 2014, doi: 10.1080/10686967.2014.11918395.
[13] C. Budayan and O. Okudan, “Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: Evidence from Turkey,” Ain Shams Engineering Journal, vol. 13, no. 6, Nov. 2022, doi: 10.1016/j.asej.2022.101788.
[14] D. Arditi and H. Murat Gunaydin, “Total quality management in the construction process,” 1997.
[15] F. Nasirzadeh, M. Khanzadi, A. Afshar, and S. Howick, “Modeling quality management in construction projects,” 2013.
[16] R. Basu, “Managing quality in projects: An empirical study,” International Journal of Project Management, vol. 32, no. 1, pp. 178–187, 2014, doi: 10.1016/j.ijproman.2013.02.003.
[17] J. M. Lyneis and D. N. Ford, “System dynamics applied to project management: a survey, assessment, and directions for future research,” Syst Dyn Rev, vol. 23, no. 3, pp. 157–189, 2007, doi: 10.1002/sdr.
[18] Z. Yusuf, A. D. Setiawan, and A. Hidayatno, “Model Conceptualization of Strategy for Improving the Effectiveness of Quality Management System in Technology-Based Project,” in ACM International Conference Proceeding Series, Association for Computing Machinery, May 2021, pp. 522–527. doi: 10.1145/3468013.3468652.
[19] F. Naveed and K. I. A. Khan, “Investigating the influence of information complexity on construction quality: a systems thinking approach,” Engineering, Construction and Architectural Management, vol. 29, no. 3, pp. 1427–1448, Mar. 2022, doi: 10.1108/ECAM-05-2020-0311.
[20] N. Abas, A. Kalair, and N. Khan, “Review of fossil fuels and future energy technologies,” Futures, vol. 69, pp. 31–49, May 2015, doi: 10.1016/j.futures.2015.03.003.
[21] T. C. Haupt and D. E. Whiteman, “Inhibiting factors of implementing total quality management on construction sites,” The TQM Magazine, vol. 16, no. 3, pp. 166–173, Jun. 2004, doi: 10.1108/09544780410532891.
[22] W. J. Miller, “Working Definition for Total Quality Management (TQM) Researchers,” 1996.
[23] J. MTh Al-Dulaimy, F. Alkhazraji, R. H. ALHadeethi, and J. O. Sameer, “Evaluation of Total Quality Management Implementation as Engineering Practices in Jordanian Construction Projects,” IOSR Journal of Mechanical and Civil Engineering (IOSR-JMCE, vol. 12, no. 1, pp. 57–65, doi: 10.9790/1684-12125765.
[24] M. Shaker, L. M. Khodeir, M. S. Mohamed, and D. E. Ibrahim, “An Evaluation of the Application of Total Quality Management in Construction Projects in Egypt.” [Online]. Available: https://www.researchgate.net/publication/278301102
[25] C. Valmohammadi and S. Roshanzamir, “The guidelines of improvement: Relations among organizational culture, TQM and performance,” Int J Prod Econ, vol. 164, pp. 167–178, Jun. 2015, doi: 10.1016/j.ijpe.2014.12.028.
[26] A. Shibani, E. Ganjian, and R. Soetanto, “Implementation of total quality management in the Libyan construction industry,” International Journal of Project Organisation and Management, vol. 2, no. 4, pp. 382–403, 2010, doi: 10.1504/IJPOM.2010.035874.
[27] K. Clement, “Fact ors t hat lead t o a successf ul TQM implement at ion: a Case St udy on t he Zambian Tourism Indust ry.”
[28] D. C. Lane, “The Power of the Bond Between Cause and Effect (Full version): Jay Wright Forrester and the Field of System Dynamics.” [Online]. Available: http://systemdynamics.org/publications.htm
[29] E. Pruyt, Small System Dynamics Models for Big Issues Triple Jump towards Real-World Dynamic Complexity Title: Small System Dynamics Models for Big Issues: Triple Jump towards Real-World Complexity. [Online]. Available: http://simulation.tbm.tudelft.nl
[30] J. Sterman, “Business Dynamics, System Thinking and Modeling for a Complex World,” 2014. [Online]. Available: https://www.researchgate.net/publication/44827001
[31] H. V. Haraldsson and R. Ólafsdóttir, “Simulating vegetation cover dynamics with regards to long-term climatic variations in sub-arctic landscapes,” Glob Planet Change, vol. 38, no. 3–4, pp. 313–325, 2003, doi: 10.1016/S0921-8181(03)00114-0.
[32] V. D. Ramdoo and O. Gukhool, “Applying System Dynamics to Software Quality Management,” 2017.
[33] M. B. Tahir, K. I. A. Khan, and A. R. Nasir, “Tacit knowledge sharing in construction: a system dynamics approach,” Asian Journal of Civil Engineering, vol. 22, no. 4, pp. 605–625, Jun. 2021, doi: 10.1007/s42107-020-00335-y.
[34] T. Acikara, A. Kazaz, and S. Ulubeyli, “Evaluations of Construction Project Participants’ Attitudes toward Quality Management in Turkey,” in Procedia Engineering, Elsevier Ltd, 2017, pp. 203–210. doi: 10.1016/j.proeng.2017.07.192.
[35] F. Nouban and M. Abazid, “AN OVERVIEW OF THE TOTAL QUALITY MANAGEMENT IN CONSTRUCTION MANAGEMENT,” Academic Research International, vol. 8, no. 4, 2017, [Online]. Available: www.savap.org.pk68www.journals.savap.org.pk
[36] B. Neyestani and JosephBerlinP. Juanzon, “IDENTIFICATION OF A SET OF APPROPRIATE CRITICAL SUCCESS FACTORS (CSFS) FOR SUCCESSFUL TQM IMPLEMENTATION IN CONSTRUCTION, AND OTHER INDUSTRIES.,” Int J Adv Res (Indore), vol. 4, no. 11, pp. 1581–1591, Nov. 2016, doi: 10.21474/IJAR01/2248.
[37] A. D. Setiawan, T. N. Zahari, F. J. Purba, A. O. Moeis, and A. Hidayatno, “Investigating policies on increasing the adoption of electric vehicles in Indonesia,” J Clean Prod, vol. 380, Dec. 2022, doi: 10.1016/j.jclepro.2022.135097.
[38] Tohidi, H., Jabbari, M.M.,“Measuring organizational learning capability”. Procedia-social and behavioral sciences, 31, 428-432, 2012. https://doi.org/10.1016/j.sbspro.2011.12.079
[39] Jabbari, M.M., Tohidi, H., “Important factors in determination of innovation type”. Procedia Technology, 1, 570-573, 2012. https:// doi: 10.1016/j.protcy.2012.02.124
[40] Tohidi, H., Jabbari, M.M., “Providing a Framework for Measuring Innovation within Companies”. Procedia Technology, 1, 583-585, 2012. https:// doi: 10.1016/j.protcy.2012.02.127
[41] A. Hidayatno, “Berpikir Sistem: Pola Berpikir untuk Pemahaman Masalah yang lebih baik,” 2013. [Online]. Available: https://www.researchgate.net/publication/302412744
[42] I. Yuli Arini, K. Komarudin, and A. Hidayatno, “Exploring the Policy Structure of Aircraft Industry Development in Indonesia: A Conceptual Model.” [Online]. Available: https://www.researchgate.net/publication/342352003
[43] B. Enserink et al., Policy Analysis of Multi-Actor Systems. TU Delft Open, 2023. doi: 10.5074/t.2022.004.
[44] A. D. Setiawan, T. N. Zahari, K. Anderson, A. O. Moeis, and A. Hidayatno, “Examining the effectiveness of policies for developing battery swapping service industry,” Energy Reports, vol. 9, pp. 4682–4700, Dec. 2023, doi: 10.1016/j.egyr.2023.03.121.
[45] L. G. Birta and G. Arbez, “Simulation Foundations, Methods and Applications Modelling and Simulation Exploring Dynamic System Behaviour Second Edition.” [Online]. Available: http://www.springer.com/series/10128