ارتقای رفتار شهروندی سازمانی و رضایت شغلی کارکنان در پرتو اعتماد سازمانی (مورد مطالعه: کارکنان ادارات دولتی شهرستان مهاباد)
محورهای موضوعی : خطمشیگذاری عمومی در مدیریتشاروخ سلطانی 1 , سلیمان ایران‌زاده 2
1 - دانشجوی دکتری، گروه مدیریت دولتی، واحد قزوین، دانشگاه آزاد اسلامی، قزوین، ایران.
2 - دانشیار، گروه مدیریت، واحد تبریز، دانشگاه آزاد اسلامی، تبریز، ایران.
کلید واژه: اعتماد سازمانی, اعتماد عمودی, اعتماد افقی, اعتماد نهادی, رضایت شغلی, رفتار شهروندی سازمانی,
چکیده مقاله :
زمینه: امروزه اهمیت داشتن کارکنانی با رضایت شغلی بالا و کارکنانی که از وظایف معمول خود فراتر رفته و رفتار شهروندی سازمانی از خود بروز می‌دهند، بر همگان واضح است. لذا برای دستیابی به این مهم، اعتماد سازمانی می‌تواند کارساز باشد. هدف: بررسی تأثیر اعتماد سازمانی بر رضایت شغلی نیروی انسانی و رفتار شهروندی سازمانی می‌باشد. روش‌ها: این پژوهش از لحاظ هدف، کاربردی و از نظر روش از نوع تحقیقات توصیفی همبستگی است. جامعه آماری پژوهش شامل 800 نفر از کارکنان ادارات دولتی شهرستان مهاباد است. گردآوری داده‌ها از طریق پرسشنامه‌های استاندارد از 260 نفر صورت گرفت، که با استفاده از فرمول کوکران بدست آمد. یافته‌ها: اعتماد سازمانی بر رفتار شهروندی سازمانی تأثیر مثبت ومعنادار دارد ( 528/222=F در سطح معناداری 000/0)؛ اعتماد سازمانی بر رضایت شغلی نیروی انسانی تأثیر مثبت ومعنادار دارد (393/337=F در سطح معناداری 000/0)؛ بـا توجه بـه ضرایب استـاندارد شده، از میان ابعاد اعتماد سازمانی، بیشترین سـهم در تبیین رفتار شهروندی سازمانی را اعتماد عمودی (338/0) و بیشترین سهم در تبیین رضایت شغلی کارکنان را اعتماد افقی (373/0) دارا است. نتیجه‌گیری: نتایج تحقیق نشان داد که اعتماد سازمانی توانایی ارتقای رفتار شهروندی سازمانی و رضایت شغلی کارکنان را دارا است.
Background: Today it is apparent that having staff with high job satisfaction and the staff who work beyond their usual job and show an organizational citizenship behavior is very significant. Therefore, to reach this important aim, organizational trust can be very significant. Objective: Investigating the effect of organizational trust is on job satisfaction of human resources and organizational citizenship behavior. Methods: This research is practical from the goal's perspective and from method's, is descriptive correlative. The statistical community of this research includes 800 employees of Mahabad city from different organizations. Collection of the data from 260 people was done by a standard questionary and Cochran's formula. Findings: Organizational trust has a positive and meaningful effect on organizational citizenship behavior (F=222/528 in a meaningful level of 0/000); organizational trust has a positive and meaningful effect on job satisfaction (F=337/393 in a meaningful level of 0/000); considering the standard indexes, vertical trust has the biggest share (0/338) in clarifying the organizational citizenship behavior in organizational trust, and the lateral trust has the biggest share (0/373) in clarifying the job satisfaction of the staff. Conclusion: The results show that organizational trust can promote the organizational citizenship behavior and job satisfaction of the staff.
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