مدل خدمات عمومی نوین در چارچوب خط‌مشی‌های رفاه (مورد مطالعه حوزه وزارت تعاون، کار و رفاه اجتماعی)
محورهای موضوعی : خطمشی‌گذاری عمومی در مدیریتسیدمرتضی زرگر 1 , محمدرضا ربیعی مندجین 2 * , علیرضا امیرکبیری 3
1 - دانشجوی دکتری مدیریت دولتی، گروه مدیریت دولتی، دانشکده مدیریت، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران
2 - استادیار گروه مدیریت، دانشگاه آزاد اسلامی، واحد تهران مرکز، تهران، ایران
3 - استادیار دانشکده مدیریت، دانشگاه آزاد اسلامی، واحد تهران مرکزی، ایران.
کلید واژه: خدمات عمومی, خدمات عمومی نوین, خط‌مشی, خط‌مشی‌های رفاه.,
چکیده مقاله :
در این پژوهش طراحی مدلی از خدمات عمومی نوین در چارچوب خط‌مشی‌های رفاه که منطبق با قانون اساسی کشورمان می‌باشد، در نظر گرفته شده است. اگرچه برخی از این خدمات عمومی در قانون اساسی نام برده شده‌اند، ولی اینکه تا چه میزان به شهروندان، گفتمان و هم‌اندیشی می‌دهد، حائز اهمیت می‌باشد.
هدف نهایی تدوین الگوی بومی برای خدمات عمومی نوین بوده تا خدمت‌دهندگان و خدمت‌گیرندگان به هم نزدیک شوند.
این پژوهش از نوع کیفی-کمی، از نظر روش توصیفی - پیمایشی می‌باشد و ماهیت کاربردی دارد. جامعه آماری در سطح داده‌های کیفی، خبرگان علمی دانشگاهی بوده‌اند. در نهایت پرسشنامه بین متخصصین و 394 نفر مراجعین توزیع شد، که کلیه این مراحل تأیید بر ترکیب اجزای الگو نیز می‌باشد. پس از جمع‌آوری و تلخیص داده‌ها نیز از نرم‌افزارهای تحلیل آماری SPSS و Excel استفاده شد.
باتوجه به رویکرد اتخاذ شده، الگو مدنظر در دو سطح مطلوب از نگاه ایده‌آل و در مقابل وضعیت موجود، از آنچه که وجود دارد، تدوین گردیده است. در نهایت پس از جمع‌آوری، تلخیص و تجزیه و تحلیل داده‌ها، 52 مؤلفه نهایی با این شرط که رفاه جامعه را به‌همراه داشته باشند، در 4 دسته طبقه‌بندی گردیدند.
مدل نهایی در 4 سطح، انتخاب و یکپارچگی، تعهد و مسئولیت‌پذیری، عدالت و برابری اجتماعی، کارکرد خدمات عمومی نوین طراحی گردید.
This research aimed to design a model for new public services within the framework of welfare policies that aligns with Iran's constitution. Although some of these public services are mentioned in the constitution, it is essential to consider the extent to which they foster discourse and mutual understanding among citizens and users of these services.
The ultimate goal was to formulate a model for new public services that fosters a strong connection between service providers and service users.
In this mixed qualitative-quantitative research with descriptive-survey method and applied nature, academic experts constituted the statistical population for the qualitative data. A questionnaire was distributed among the experts, as well as 394 service users. All these steps confirmed the composition of the model components. SPSS and Excel statistical analysis software were used after data collection and summarization.
Given the approach adopted in this research, the proposed design and model have been developed at two levels: ideal and in contrast to the current situation. Eventually, after data collection, summarization, and analysis, 52 final indicators were classified into 4 categories under the condition of contributing to society's welfare.
The final model were designed in 4 levels, choice and integrity, commitment and responsibility, justice and social equality, and functionality of new public services.
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