Journal of System Management: 4 (3)

Open Access Article

1 - Make Decision for Selection Enterprise Resource Planning by Defines Key Performance Indicators (KPIs) and Analytic Network Process (ANP)
Mohammad Khatami Firouzabadi Maryam Valizadeh Khalil Sajjadi

The purpose of all service institutions, including banks is to provide appropriate services for the customers' satisfaction. In fact, the key to the success of these organizations relates to the customer-orientation and focus on the quality of services. Since the organi More

The purpose of all service institutions, including banks is to provide appropriate services for the customers' satisfaction. In fact, the key to the success of these organizations relates to the customer-orientation and focus on the quality of services. Since the organizations providing financial service, especially banks operate in an environment with indistinct products, their quality services are known as the first competitive weapon. Therefore, due to the importance of quality in service industries and its significant effects on customer satisfaction, the question arises: how the quality of service can be evaluated? This case study also sought to assess the quality of banking services using failure mode and effect analysis (FMEA) techniques in Fuzzy environment in one of the branches of Melli Bank of Rafsanjan. In FMEA Technique the risk priority number (RPN) index was used for rating the failure items, which is the Multiplication of three risk factors: occurrence of failure, severity of failure and detectability of failure. In FMEA technique, the weights of risk factors weight are not taken into account such that the same weight value is assumed for each of those factors. To overcome this weakness, much research has been performed, recently. This paper uses of Wang and colleagues model in a Fuzzy Environment. The results illustrate that one of the most significant failure items is Lack of a good place to park the customers’ car. Banks are one of the financial firms that different decisions are always minor system. An example of automation systems for human resources, finance, internal controls and so named. That is why banks are looking for a comprehensive system to integrate its activities are concentrated. So the Enterprise Resource Planning system (ERP) is one of the important applications of information technology in organizations, especially the banking industry of the country. There are a lot of providers of ERP software package inside and out so it is important to select suitable ones which cover all needs and aspects of our organization. We need to build a complete network of all factors involved in the decision and use right method to identify factors into the network. We have used Analytic Network Process to make decision and Balanced Score card to identify effective factors .we have connected the two methods together by using questionnaires to the experts and professionals in bank and implementing experts of this software package in Iranian companies. We have applied SPSS and Super Decision software to solve proposed model and make valid research results. As a result, an ERP software package of SAP Company is proposed as the most appropriate one for Bank. Manuscript profile

Open Access Article

2 - Requirements Engineering Model in Designing Complex Systems
Farhad Zivari Khorsand Rassoul Noorossana Jafar Gheidar Kheljani

This research tends to development of the requirements elicitation methodology with regard to operational nature and hierarchical analysis for complex systems and also, regarding available technologies. This methodology applies Analytic Hierarchy Process(AHP)and Analyti More

This research tends to development of the requirements elicitation methodology with regard to operational nature and hierarchical analysis for complex systems and also, regarding available technologies. This methodology applies Analytic Hierarchy Process(AHP)and Analytic Network Process(ANP) to ensure traceability of planned qualitative and quantitative data from requirements to available technologies in hierarchical model. Studies show that about 22% of project failures in complex systems relate to incomplete requirements and variation in requirements. This methodology tends to increase knowledge and decrease uncertainties through leading design team in a structured process. Based on previous methods, a new methodology developed to remove the above-said complexity or challenges, performing to hierarchically decrease requirements i.e expectations of the stakeholders, i.e accessible technologies in developing system. A category of requirements is created to classify the information gathered during the problem definition. This research applies to aerial systems as systems with high complexity for methodology validation. Manuscript profile

Open Access Article

3 - Introduction A New Approach in Engineering Economics
Hossein jafari Mohsen jafari

Engineering economy set of mathematical techniques for economic evaluation of investment projects that present value and internal rate of return method are among the most important of these methods. Managers and investors have many reasons to using internal rate of retu More

Engineering economy set of mathematical techniques for economic evaluation of investment projects that present value and internal rate of return method are among the most important of these methods. Managers and investors have many reasons to using internal rate of return greater willingness shown. This is while the serious problems associated with using internal rate of return method. In recent years, several articles have been published in order to fix the way in which we can approach the Magni in 2010. The aim of this paper is to simplify and facilitate the model is, in other words, by eliminating some of the most simple and straightforward algorithm to calculate the rate of return Magni way we present period. Manuscript profile

Open Access Article

4 - Investigate Factors Affecting on the Performance of Agricultural Machinery Companies Based on Taxonomy Algorithm
Vahide Hajihassani

Taxonomy(general), the practice and science of classification of things or concepts, including the principles that underlie such classification. Economic taxonomy, a system of classification for economic activity. The main objective of the study was to find whether fina More

Taxonomy(general), the practice and science of classification of things or concepts, including the principles that underlie such classification. Economic taxonomy, a system of classification for economic activity. The main objective of the study was to find whether financial ratios affect the performance of the Agricultural Machinery companies in Iran. A firm performance evaluation and its comparison with other companies can help the investors to reach the investment goals. The study is based on secondary data collected from financial reports which is accepted in Tehran Stock Exchange for the period of one year from 1389-1390.This research did by using data of 5 accepted in Tehran stock Exchange Agricultural Machinery companies and the size sample is equal to the size society. In this research, the method is measuring descriptive method and based on and practical applicable goals. In this research used Taxonomy algorithm for performance evaluation companies. From our study can conclude that Eshtad Iran company has the first ranking indicates that some criteria such,, liquidity, activity and financial leverage are affect performance of the Agricultural Machinery companies in Iran. Manuscript profile

Open Access Article

5 - The Effect of Information Technology on the Quality of Accounting Information
Mohammad Hadi Khorashadi Zadeh Amin Karkon Hamid Golnari

This study aimed to investigate the impact of information technology on the quality of accounting information was made in 2014. A survey of 425 executives of listed companies in Tehran Stock Exchange, using the Cochran formula simple random sampling method, 84 managers More

This study aimed to investigate the impact of information technology on the quality of accounting information was made in 2014. A survey of 425 executives of listed companies in Tehran Stock Exchange, using the Cochran formula simple random sampling method, 84 managers of these companies as the sample size was considered. Methods of data collection based on questionnaire information technology some of the questions of the impact of information technology was standardized questionnaires and the questions were designed according to existing components. After the distribution and collection of questionnaires, data analysis and hypothesis testing using structural equation modeling Smart PLS2 and software measurement model and the structure was conducted in two parts. In the first part of the questionnaire technical characteristics including reliability, validity, convergent and divergent validity for PLS has been checked and in the second part, application no significant coefficients were used to examine the research hypotheses. The results showed that IT and its dimensions (timeliness, relevance, accuracy, adequacy, and the actual transfer rate) affect the quality of accounting information of listed companies in Tehran Stock Exchange influence. Manuscript profile

Open Access Article

6 - Dynamic Facility Location with Stochastic Demand
Ali Gholinejad Devin Katayun Abedzade Ghuchani Reza Sadeghi Hamidreza Koosha

Determination of facilities, such as factories or warehouses, location and availability conditions is one of the important and strategic decisions for an organization to make. Transportation costs that form a major part of goods price are dependent to this decision maki More

Determination of facilities, such as factories or warehouses, location and availability conditions is one of the important and strategic decisions for an organization to make. Transportation costs that form a major part of goods price are dependent to this decision making. There are verity of methods have been presented to achieve the optimal locations of these facilities which are generally deterministic. In real world accurate estimation of the effective parameters on this optimal location for single or multiple time periods is difficult and merely impossible.In this research, we try to achieve an efficient model with consideration of uncertainty demand over different time periods on the basis of previously presented models that we call stochastic dynamic facilities location problem. In order to do so we use stochastic constrain programming which convert the stochastic model to a deterministic one. According to this conversion we can use the cutting edge standard algorithm and methods of programing to solve the model. Next we implement the presented model for a case study and solve the problem with MATLAB software and examine the efficiency of model. Implementation the presented model and analyzing the results cause better management and better control of changing facility status Manuscript profile

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