• صفحه اصلی
  • رابطه علّی تصمیم‏ گیری متمرکز و اوباشگری در محیط کار با فرسودگی شغلی: نقش واسطه‏ای سکوت سازمانی

اشتراک گذاری

آدرس مقاله


کد مقاله : JPMM-2010-3210 (R1) بازدید : 99 صفحه: 73 - 87

20.1001.1.22285516.1399.11.42.6.2

نوع مقاله: پژوهشی

رابطه علّی تصمیم‏ گیری متمرکز و اوباشگری در محیط کار با فرسودگی شغلی: نقش واسطه‏ای سکوت سازمانی

محورهای موضوعی : تکتونواستراتیگرافی

شهرام نوری ثمرین 1 , نسرین ارشدی 2 , سید اسماعیل هاشمی 3 , عبدالزهرا نعامی 4

1 - گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران
2 - گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران
3 - گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران
4 - گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران

تاریخ دریافت : 1399/07/18 تاریخ پذیرش : 1400/02/19 تاریخ انتشار : 1399/11/01

کلید واژه: فرسودگی شغلی, سکوت سازمانی, تصمیم‏ گیری متمرکز, اوباشگری در محیط کار,

چکیده مقاله :

مقدمه و هدف: امروزه، فرسودگی شغلی به یک معضل شایع سازمانی تبدیل شده که تمام شئون زندگی مردم را در برگرفته و موجبات کاهش نیروی کار و ضربه به اقتصاد و تولید کشور را فراهم آورده است. پژوهش حاضر با هدف بررسی رابطه علّی تصمیم‏گیری متمرکز و اوباشگری در محیط کار با فرسودگی شغلی با نقش واسطه‏ای سکوت سازمانی انجام گرفت.
مواد و روش‏ها: این مطالعه از نوع پژوهش‏های همبستگی مبتنی بر الگویابی معادلات ساختاری بود.جامعه آماری این پژوهش شامل تمامی کارکنان مدیریت تعمیر، تکمیل و خدمات فنی چاه‏های نفت شرکت ملی مناطق نفت‏خیزجنوب در سال 1398 بود. کل این جامعه آماری به عنوان نمونه پژوهش به کار گرفته شد(376نفر). شرکت‏کنندگان در پژوهش به پرسشنامه تمرکزگرایی در تصمیم‏گیری (46) سکوت سازمانی (39)،  اوباشگری در محیط کار (48) و فرسودگی شغلی (6) پاسخ دادند. تحلیل داده‏ها با استفاده از روش الگویابی معادلات ساختاری (SEM) انجام گرفت، جهت بررسی معنی‏داری اثرات غیرمستقیم، روش بوت‏استراپ به کار گرفته شد.
یافته‏ها: نتایج نشان داد که الگوی پیشنهادی پژوهش از برازش خوبی با داده‏ها برخوردار است. یافته‏ها همچنین حاکی از آن بود که تصمیم‏گیری متمرکز و اوباشگری در محیط کار روابط معنی‌داری با فرسودگی شغلی و سکوت سازمانی داشتند. همچنین، روابط غیرمستقیم تصمیم‏گیری متمرکز و اوباشگری در محیط کار با فرسودگی شغلی از طریق سکوت سازمانی معنی‌دار بود.
بحث و نتیجه‏گیری: براساس یافته‏های این پژوهش می‏توان نتیجه گرفت که جهت کاهش فرسودگی شغلی، توجه به نقش تصمیم گیری متمرکز، اوباشگری در محیط کار و سکوت سازمانی ضروری است.
 

چکیده انگلیسی:

 
Introduction: Today, burnout has become a common organizational problem that covers all aspects of people's lives and has led to a reduction in labor and damage to the country's economy and production.The aim of current research was to investigate the causal relationship of the centralized decision-Making and workplace mobbing with job burnout considering mediating role of organizational silence.
Material and Methods: The study was correlational research based on structural equation modeling. The statistical population of present study was all employees of management of repair, completion, and technical services wells of National Iranian South Oil Company (NISOC) in 2019. This population used as research sample (376 employees).The participants completed the Centralization in the decision-Making (46)), Organizational Silence ((39),), Workplace Mobbing (48) and Job Burnout (6) Questionnaires. Structural equation modeling (SEM) was used for data analysis. The indirect effects were tested using the bootstrap procedure. Results showed that the proposed model fit the data properly.
Findings:  results showed that centralized decision-Making and workplace mobbing had significant path coefficients with job burnout. Moreover, indirect path coefficients of centralized decision-Making and workplace mobbing with job burnout through organizational silence were significant.
Conclusion: Based on the findings of this study, it can be concluded  that in order to reduce job  burnout, it is necessary to consider the role of centralized decision-making, mobbing  in the workplace and organizational silence.
 

منابع و مأخذ:


  1. Eriguc, G. Ozer, O. Turac, I.S., & Songur, C. The causes and effects of the organizational silence: On which is issues the nurses remain silent?. Int Journal of Management Economics and Business,2014; 10(22), 131-153.
    2.

https://www.researchgate.net/publication/269762389

  1. Ilies, R.S.Y.,& Pluut, h. Intradevidual models of employee well-being: What have we leaned and where do we of from here?. European Journal of work and organizational Psychology, 2015; 1-11.
    2.

         [DOI:10.1080/1359432X.2015.1071422]  

  1. Golmohammadian, ,M.  Sajadi,S.N. The role of psychological capital and organizational citizenship behavior in predicting job burnout of exceptional elementary school teachers. Psychology of Exceptional Individuals, 2016; 6,24.109-133.
    2.

[DOI :10.22054/jpe.2017.7531]

  1. Blom, V., Bodin, L., Bergström, G. & Svedberg, P. Applying the Demand-control-support model on burnout in managers and non-managers. International Journal of Workplace Health Management, 2016; 9(1), 110-122.
    2.

[DOI: 10.1108/IJWHM-06-2015-0033]

  1. Leiter, M. P. & Maslach, C. Burnout and engagement: contributions to a new vision, Burnout research, 2017;  5,. 55-57.
    2.

[DOI: 10.1016/j.burn.2017.04.003]

  1. Maslach, C., & Jackson, S. E. The measurement of experienced burnout. Journal of Occupational Behavior,  1981; 2, 99-113.
    2.

[DOI: 10.1002/job.4030020205]

  1. Schaufei, W., Bakker, A., & Rhenen, W.V. How changes in job demands and resources predict burnout, work engagement and sickness absenteeism. Journal of Oranizational Behavior ,  2009; 30, 893-917.
    2.

[DOI: 10.1002/job.595]

  1. Kahn, J. H., Schneider, K. T., Jenkins-Henkelman, T. M. & Moyle, L. L. Emotional social support and job burnout among high-school teachers: is it all due to dispositional affectivity?. Journal of Organizational Behavior,2006;  27(6), 793-807.
    2.

[DOI.org/10.1002/job.397]

  1. Yener, M. Coskun, O. Using job resources and job demands in predicting burnout. Procedia Social and Behavioal Sciences, 2013;  99, 869-876.
    2.

[DOI.:10.1016/j.sbspro.2013.10.559]

  1. Maslach, C., Schaufeli, W. B., Leiter, M. P. Job burnout. Annual Review of Psychology,  2001; 52, 397-422.
    2.

[DOI:10.1146/annurev.psych.52.1.397]

  1. Vilela, B.B. Gonzalez, J.V. Frrin, P.F. Person- organization fit, OCB and performance appraisal:Evidence from matched supervisor- salesperson data set in a Spanish contex. Industrial Marketing Management, 2008; 37, 8, 1005-1019.
    2.

[DOI:10.1016/J.INDMARMAN.2007.11.004]

  1. Andrews, M. C., & Kacmar, K. M. Discriminating organizational politics, justice, support, Journal of organizational Behavior,  2001; 22, 347- 366.
    2.

[DOI: 10.1002/job.92]

  1. Lambert, E.G. Paoline, E.A. , & Hogan, N.L. The impact of centralization and formalization on correctional staff job satisfaction and organizational commitment: An exploratory study. Criminal Justice Studies,  2006; 19, 1. 23-44.
    2.

[DIO: 10.1080/14786010600615967]

  1. Caruana, A.Morris, M. h. H.Vella, A.J. The effect of centralization and formalization on entrepreneurship export. Journal of Small  Business Management, 1998; 16-29.
    2.

https://www.um.edu.mt/library/oar//handle/123456789/17785

  1. Yen, C. H., & Teng, H.Y. The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry, Tourism management, 2013; 36,401-410.
    2.

[DOI: 10.1016/j.tourman.2012.10.003

  1. Lambert, E., Hogan, N., & Altheimer, I. (2010). An exploratory examination of the consequences of burnout in terms of life satisfaction, turnover intent, and absenteeism among private correctional staff. The Prison Journal,2010; 90, 94-114.
    2.

[DOI: 10.1177/0032885509357586

  1. HaghaniNemati, M. The relationship between bureaucratic organizational structure and organizational change with the mediating role of  job burnout in Northern Khorasan police officers. Quarterly Journal of  Northern Khorasan Police Science, 2019;  6, 22, 7-41.
    2.

http://khs.jrl.police.ir/article_91817_919489c7949b0b23e6ebfa937078e0a8.pdf?lang=en

  1. Bilal, A., & Ahmed, H. M. Organizational structure as determinant of job burnout. Workplace Health & Safety, 2017; 65, 118-128.
    2.

[DOI: 10.1177/2165079916662050]

  1. Hillhouse, J. J., & Adler, C. M. Investigating stress effect patterns in hospital staff nurses: Results of a cluster analysis. Social Science & Medicine, 1997; 45, 1781-1788.
    2.

[DOI: 10.1016/S0277-9536(97)00109-3]

  1. Saeedinejad, M.M. Study the relationship between organizational structure and job burnout regarding staff of pharmaceutical company Tehran. International Business Management, 2016;  10, 11, 2190-2194.
    2.

https://medwelljournals.com/abstract/?doi=ibm.2016.2190.2194



  1. Harlos, K. & Knoll, M. Employee silence and workplace bullying. In P. D’Cruz, E. Noronha A., E. Baillien, B. Catley, K. HARLOS, A. Hogh, & E. Gemzoe Mikkelsen (Eds.), Pathways of Job-related Negative Behaviour. Handbooks of workplace bullying, Emotional Abuse and Harassment,2018;. 2. Singapore: Springer.
    2.

 

[DOI: 10.1007/978-981-10-6173-8_9-1]

  1. Leymann, H. The content and development of mobbing at work. European Journal of work and organizational Psychology, 1996; 5(2), 165-184.
    2.

[DOI:10.1080/13594329608414853

  1. Celep, C., & Konakli, T. Mobbing experiences of instructor Causes, results, and solusion suggestions, Educational Sciences: Theory & Practic, 2013; 13, 1, 193-199.
    2.

https://files.eric.ed.gov/fulltext/EJ1016648.pdf

  1. Einarsen, S. Harrasment and bullying at work: A review of the scandinavian approach, Aggression and Violent Behavior,  2000; 5 (4): 379-401.
    2.

https://doi.org/10.1016/S1359-1789(98)00043-3

  1. Josipovic-Jelic, Z., Stoini, E., & Celic-Bunikic, S. The effect of mobbing on medical staff performance. Acta clinica Croatica, 2005;  44(4), 347–352.
    2.

https://hrcak.srce.hr/14296

  1. Tosten, R. Avci, Y. E. , & Okcu, V. The relation between the exposure to mobbing and burnout levels of secondary school teachers.  International Journal of Learning and teaching, 2018;  10(4), 355-366.
    2.

[DOI: 10.18844]

  1. Turkan, A., & Kilic, I. The effect of mobbing on burnout syndrome at workplace: An application on health staff in Turkey. Journal of Business Reasearch Turk,  2015; 7(3), 7-21
    2.

[DOI: 10.20491/isader.2015315710]

  1. Yesilbas,M. Wan, T.T. The impact of mobbing and job-related stress on burnout and health-related quality of life: The case of Turkish territorial state representatives. International Journal of Public Administration, 2017;  40,12,:1-12.
    2.

[DOI:10.1080/01900692.2016.1204553

  1. Erdirencelebi, M. , & Şendogdu, A. A. Effects of mobbing and organizational silence on employee's performance. The Macrotheme Review,2016, 5, 101-116.
    2.

 

  1. Rai, A., & Agarwal, U.A. A review of literature on mediators and moderators of workplace bullying: Agenda for future research. Management Research Review,  2018; 437-475.
    2.

[DOI: 10.1108/MRR-05-2016-0111]

  1. Ozturk, U.C., & Cevher, E. Mobbing in silence: Relationship between the mobbing and organizational silence. KMÜ Sosyal ve Ekonomik Araşt ırmalar Dergisi, 2016; 18 (30): 71-80.
    2.

[DOI:10.1016/j.sbspro.2015.01.110]

  1. Cemalogu, N. Kilinc, A. C. The relationship between school principals ethical leadership behaviors and teachers, perceived organizational trust and mobbing. Education and Science, 2012;37, 165, 1-16.
    2.

https://www.researchgate.net/publication/277754798

  1. Bandura, A., & Locke, E. Negative self-efficacy and goal effects revisited. Journal of Applied Psychology, 2003; 88(1), 87-99.
    2.

[DOI: 10.1037/0021-9010.88.1.87]

  1. Morrison, E. W. ,& Milliken,F.J. Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 2000; 25(4)706-725.
    2.

[DOI:10.2307/259200]



  1. Maria, W. D. Bother secret, sister silence: sibling conspiracies against  managerial integrity. Journal of Business Ethics, 2006;  65,3, 219- 234.
    2.

[DOI: 10.1007/s10551-005-4710-3]

  1. Dedahnov, A.T. Kim, C. Rhee, J. Centralization and communication opportunities as predictors of acquiescent or prosocial silence, Social Behavior and Personality, 2015; 43, 481-492;
    2.

[DOI: 10.2224/sbp.2015.43.3.481]

  1. Dedahanov, A.T. Rhee, C., & Yoon, J. Organizational structure and innovation performance: Is employee innovative behavior a missing link?, Emerald Publishing Limiter, 2017;  22,4,334-350.
    2.

[DOI: 10.1108/CDI-12-2016-0234]

  1. Rhee, J. Dadahanov, A. Lee, D. Relationships among power distance, collectivism, punishment, and acquiescent, defensive,  prosocial  silence, Social Behavior and Personality, 2014; 42(5),705-720.
    2.

[DOI: 10.2224/sbp.2014.42.5.705]

  1. Van Dyne. L.V. Ang, S. , & Botero, I. C. Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies,2003;  40(6)1359-1392.
    2.

https://doi.org/10.1111/1467-6486.00384

  1. Demiralay,T., & Lorcu, F. Examining organizational silence on doctors with Structural quation modeling?. International Journal of Business and Social Sciences,2015;  6, 90, 37-49.
    2.

http://ijbssnet.com/journals/Vol_6_No_9_1_September_2015/5.pdf

  1. Al-Rousan, M.A.M., & Omoush, M.M. The effect of organizational silence on burnout: A field study on workers at Jordanian five star hotels. Journal of Management and Strategy, 2018; 9, 3, 114-122.
    2.

https://doi.org/10.5430/jms.v9n3p114

  1. Coban, H. Sarikaya, & M. A research on the relationship between organizational silence and burnout. European Scientific Journal, 2016; 145-154.
    2.

https://eujournal.org/index.php/esj/article/view/8117

  1. Arab F, Rezaeirad M, Esmaeilnia K. Evaluation of the relationship between Workaholism, organizational silence, and burnout in staff of mazandaran University of Medical Sciences in 2014. J Health Res Commun. 2016; 1 (4) :21-27
    2.

  http://jhc.mazums.ac.ir/article-1-69-fa.html

 

  1.  Srivastava,S AK Jain,A.K., & Sullivan. Employee silence and burnout in India: the mediating role of emotional intelligence. Personnel Review, 2019; 48, 4, 1045-1060.
    2.

[DOI: 10.1108/PR-03-2018-0104]

  1. Akin, U., & Ulusoy, T. The relationship between organizational silence and burnout among academician A research on universities in Turkey. International Journal of Higher Education, 2016;  5(2), 46-58.
    2.

[DOI: 10.5430/ijhe.v5n2p46]

  1. Ferrell, O.C.Skinner, S.J. Ethical behavior and bureaucratic structure in marketing research organization. Journal of Marketing Research,  1988; 25(1), 103-109.
    2.

[DOI:10.2307/3172930]

  1. Zahed-babelan, A., & Karimianpour, G. The role organizational justice and organizational trust in anticipation of organizational silence. Management Studies in Development and Evolusion,  2016; 25, 8, 85-99. [in Persian].
    2.

[Dol: 10.22054/jmsd.2016.4029]

  1. Steffgen,  G. Sischuka, P. Schmidt, A. F., & Happ. C. The Luxembourg workplace mobbing scale: Psychometric properties of a short instrument in three different languages. European Journal of Psychological Assessment, 2016; 1-23.
    2.

[DOI: 10.1027/1015-5759/a000381]

  1. Aminbeidokhti, A., & YoosefiNejad, M. The relationship between hardiness and job burnout of Semnan school administrators and teachers. Journal of Educational Psychology Studies,2015, 12, 22, 23-46.
    2.

[DOl: 10.22111/jeps.2015.1858]

  1. Hakkak, M., & MousaviNejad, S.H. Study role of organizational silence and happiness at work(cognitive and emotion) to reduce of employees job burnouts. Organizational Behavior Studies Quarterly,2015;  4, 1, 97-121.[Persian].
    2.

https://iranjournals.nlai.ir/handle/123456789/156560

  1. Ryan, R.M.,& Frederick, C. On energy, personality,, and health: Subjective vitality as a dynamic reflection of well-being. Journal of Personality,  1997; 65, 3, 529-565.
    2.

[DOI: 10.1111/j.1467-6494.1997.tb00326]

  1. Husrevsahi, S.P. Relationship between organizational mobbing and silence behavior among teacher. Educational Sciences. Theory & practice, 2015; 1(5),1179-1188.
    2.

[DOI:10.12738/estp.2015.5.2581]



  1. Elci, M. Erdilek, M. K. Alpkan, L. & Sener.I. The mediating role mobbing on the relationship between organizational silence and turnover intention. Procedia- Social and Behavioral Sciences, 2014; 150,455-464.
    2.

[DOI:10.1016/j.sbspro.2014.09.053]

  1. Milliken, F.J., & Morrison, E. W. ,&  Hewlin,  P. F. An exploratory study of employee silence: Issues that employee don't communicate upward and why. Journal of  Management Studies, 2003; 40, 1453-1476.
    2.

[DOI:10.1111/1467-6486.00387]

  1. Karsavuran, S., & Sidika, K . The relationship between burnout and mobbing amomg hospital manager, Nurs Ethics, 2017, 24,3, 337-348.
    2.

[DOI:10.1177/0969733015602054]



  1. Erdogdu, M. Effect of organizational justice behaviors on organizational silence and cynicism: A research on academics from schools of physical education and sports.Universal Journal of Educational Research,  2018; 6, 4,733 – 741.
    2.

[DOI: 10.13189/ujer.2018.060416] 57. 57. Vakola, A.. & Bouradas, D. Antecedents and consequences of organizational silence. An empirical investigation, Employee Relations, 2005; 27(5), 441-458.

[DOI:10.1108/01425450510611997]

 

_||_

مقالات مرتبط

حقوق این وب‌سایت متعلق به سامانه مدیریت نشریات دانشگاه آزاد اسلامی است.
حق نشر © 1403-1400

صفحه اصلی| عضویت/ ورود| درباره سند| تماس با ما|
[English] [العربية] [en] [ar]