مدیریت محیط کاری سازمان‌های خدماتی (مطالعه موردی: سازمان‌های‌های خدماتی شهر تبریز)
محورهای موضوعی : مدیریت بازرگانی
1 - عضو هیئت علمی (دانشیار) گروه مدیریت، واحد تبریز، دانشگاه آزاد اسلامی، تبریز، ایران
کلید واژه: رضایت, انگیزش, مدیریت محیط کاری, عملکرد سازمانی کارکنان, همکاری عاطفی,
چکیده مقاله :
مدیریت محیط کاری بر اساس فرآیند مدیریت برنامه‌ریزی، سازمان‌دهی، هدایت و نظارت بر کار اعضاى سازمان و کاربُرد کلیه منابع قابل دسترسى براى رسیدن به هدف‌هاى تعیین شده سازمان است که بدین دلیل موفقیت سازمان در تحقق اهداف مدیریت محیط کاری مؤثر، مسئله این بررسی بوده است. بدین دلیل با توجه به اهمیت و ضرورت این بررسی که یکی از عوامل کلیدی در افزایش بهره‌وری، مدیریت محیط کاری سازمان است، تعیین آن برای ارتقاء عملکرد کارکنان با محوریت رضایت، همکاری عاطفی و انگیزه کارکنان هدف اصلی این بررسی بوده است. در این راستا جامعه آماری این بررسی مدیران، کارشناسان و کارکنان سازمان‌های خدماتی شهر تبریز بوده که با توجه به محدودیت‌هایی با انتخاب پنج نمونه از این سازمان‌ها جهت جمع‌آوری اطلاعات، سبک‌های مدیریتی مختلف مورد بررسی قرار گرفت. در نهایت مطابق نتایج به دست آمده اِعمال اصول مدیریت محیط کار به ترتیب اولویت به تفکیک برای هر سازمان بر اساس نوع فعالیت که می‌تواند به ارتقاء عملکرد مدیران، کارشناسان و کارکنان سازمان با محوریت رضایت، همکاری عاطفی و انگیزه کارکنان تأثیرگذار باشد، مشخص شد.
Organizational Work environment management (OWEM) is based on the process of planning management, organizing, directing and controlling of the organizational workers, and utilizing all the available resources in order to achieve the organization's defined goals. For this reason, the organization's success in realizing the goals of effective work environment management has been the main concern of this study. Thus, with regard to the importance and necessity of the fact that organizational work environment management is a key factor in increasing productivity, the main goal of the present study has been to determine it (OWEM) to improve the staff performance with a focus on satisfaction, emotional cooperation and motivation of the staff. The statistical population includes the managers, experts and personnel of official organizations of Tabriz. Regarding certain limitations, 5 official organizations were selected in order to collect data, and the different management studes were studied. Finally, according to the obtained results, the principles of management which can be effective on the performance improvement of managers, experts and employees of the organization with a focus on satisfaction, emotional cooperation and motivation of the staff were determined for each organization separately taking priorities into account and considering the type of activities.
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Khanumkhtari, B. (2004). An Introduction to the Familiarity and Manner of Implementation and Maintenance of the Five Principles of Adornment in the Workplace. Tehran: Sufyan Publication, (In Persian).
Mashbaki, A. (1998). Organizational Behavior Management. Tehran: Termeh Publication, (In Persian).
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Morhed, G., & Griffin, R. (1998). Organizational Behavior. Translated by: S. M. Alvani & Gh. Memarzadeh, Tehran: Morvarid Publication, (In Persian).
Nayeli, M. A. (1994). Motivation in Organizations. Ahvaz: Shahid Chamran University, (In Persian).
Robbins, S. P. (1994). Organizational Behavior.Translated by: A. Parsaean & M. Arabi, Tehran: Noobaharr Publication, (In Persian).
Seyyed Javadin, S. R. (2002). Human Resource Management & Affaires. Tehran: Negah Danesh publishing, (In Persian).
Shah Husseini, A. (2002). Improving the Efficiency and Organization of S5, (In Persian).
Shah Hosseini, A. (2002). Improvement of Productivity and System of Organization of 5S. Voice and Television Organization, (In Persian).
Shermhoran, H. O. (1980). Organizational Behavior Management. Translated by: M. Irannejad Parizi, Tehran: Institute for Research and Management of the Ministry of Energy Management, (In Persian).
Sriyan de. Silva (1998), Hurnan Resources Development for Competiveness, a Priority For Employers
Taheri, Sh. (1980). Productivity and Analysis in Organizations. Tehran: Havaye Taze Puplication, (In Persian).
Tavakoli Moghadam, R. (1997). Design and implementation of comprehensive maintenance and repair system in Babakan Textile Company, (In Persian).
Zahedi, Sh. (2001). Industrial Relations. Tehran: University Center Puplication, (In Persian).
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Abotalebi, R. (2002). 5S Basis of Implementation of TQM and Achievement of Business Excellence, (In Persian).
Alavi, S. A. (1992). Strategic Human Resource Management. Scientific Journal of Public Administration, 22, (In Persian).
Alhassan, Kh., Chan, J.F.L. and Metcalfe, A. (2000), The role of total productive maintenance in business excellence, Total Quality Management, Vol .l.l, No 4-6, pp 522- 596.
Allameh, M. (1999). Development of Walton's Quality of Work Life Pattern Based on Islamic Values ... at Tadad Company and Affiliated Companies. PhD Thesis, Tehran: Tarbiat Modares University, (In Persian).
Alwani, S. M. (2006). Public Administration. Tehran: Ney Puplication, , (In Persian).
Carannante, T., Haigh, R.H. and Morris, D.S. (1996), Implementing total productive maintenance, Total Quality Management, Vol.7, No. 6, pp. 609-622.
Feghahi Farahmand, N. (2001). Executive Management Process. Tabriz: Islamic Azad University Publication, (In Persian).
Feghahi Farahmand, N. (2002). Dynamic Management Organization. Tabriz: Forouzesh Publishing, (In Persian).
Feghahi Farahmand, N. (2003). Organizational Reliability Management. Tabriz: Forouzesh Publishing, (In Persian).
Feghahi Farahmand, N. (2004). Technology Management Organization. Tabriz: Forouzesh Publishing, (In Persian).
Feghahi Farahmand, N. (2005). Strategic Management Organization. Tabriz: Forouzesh Publishing, (In Persian).
Feghahi Farahmand, N. (2009). Strategic Plan Development Organization., Tabriz: Forouzesh Publishing, (In Persian).
Feghahi Farahmand, Naser (2003), Technology Productivity and Its Structure, Journal of Management, Industrial Management Organization, No. 115, (In Persian).
Frenkel, S. (1995), Industrilization and Labour Relations, Contemporary Research in Seven Countries, ILR Press, Ithaca.
Griffin, M. (1995). Organizational Behavior. Translated by: M. Alvani & Gh. Memarzadeh, Tehran: Sahba Publication, (In Persian).
Hersley, P., & Blanchard, K. (1994). Organizational Behavior Management. Translated by: Q. Kabiri, Tehran: Tehran University Press, (In Persian).
Hirano, H. (2002). Organizing the Work Environment Based on the Principles of 5 s in a Practical and Step-By-Step Manner. Translated by: M. Al-Khorshid, Tehran: Mighat-e-Nour Puplication, (In Persian).
Iraqi, M. (2004). Work Environment and Human Productivity. Tadbir Magazine, 146, (In Persian).
Irannezhad Parizi, M., & Gohar Parviz, S. (1994). Organization and Management from Theory to Practice. Tehran: Iranian Banking Institute, (In Persian).
Karzar Jeddi, R. (1999). Role and Relationship of Ergonomics in Changing Production Performance. Tabriz: University of Science and Research, (In Persian).
Kazuo Tsuchiya. (1997), Super 5S for Every one, Japan productivity center For Socio-Economic development, Tokyo
Keshavarzi, A. H. (1995). Analysis of Accidents and Physical Factors of Work Environment in Edible Vegetable Oil Factories in Iran. Tehran: Tarbiat Modares University, (In Persian).
Khalili Eraqi, M., Taaiinlu, M., & Javaher Dashty, F. (2004). Work Environment and Human Productivity. Tadbir Magazine, 146, (In Persian).
Khanumkhtari, B. (2004). An Introduction to the Familiarity and Manner of Implementation and Maintenance of the Five Principles of Adornment in the Workplace. Tehran: Sufyan Publication, (In Persian).
Mashbaki, A. (1998). Organizational Behavior Management. Tehran: Termeh Publication, (In Persian).
Michell, T. (2002). Management in Organizations. Translated by: M. H. Nazrinejad, Mashhad: Astan Quds Razavi Publication, (In Persian).
Mohammadzadeh, A., & Mehroojan, A. (1996). Organizational Behavior. Tehran: Allameh Tabataba'i University, (In Persian).
Morhed, G., & Griffin, R. (1998). Organizational Behavior. Translated by: S. M. Alvani & Gh. Memarzadeh, Tehran: Morvarid Publication, (In Persian).
Nayeli, M. A. (1994). Motivation in Organizations. Ahvaz: Shahid Chamran University, (In Persian).
Robbins, S. P. (1994). Organizational Behavior.Translated by: A. Parsaean & M. Arabi, Tehran: Noobaharr Publication, (In Persian).
Seyyed Javadin, S. R. (2002). Human Resource Management & Affaires. Tehran: Negah Danesh publishing, (In Persian).
Shah Husseini, A. (2002). Improving the Efficiency and Organization of S5, (In Persian).
Shah Hosseini, A. (2002). Improvement of Productivity and System of Organization of 5S. Voice and Television Organization, (In Persian).
Shermhoran, H. O. (1980). Organizational Behavior Management. Translated by: M. Irannejad Parizi, Tehran: Institute for Research and Management of the Ministry of Energy Management, (In Persian).
Sriyan de. Silva (1998), Hurnan Resources Development for Competiveness, a Priority For Employers
Taheri, Sh. (1980). Productivity and Analysis in Organizations. Tehran: Havaye Taze Puplication, (In Persian).
Tavakoli Moghadam, R. (1997). Design and implementation of comprehensive maintenance and repair system in Babakan Textile Company, (In Persian).
Zahedi, Sh. (2001). Industrial Relations. Tehran: University Center Puplication, (In Persian).
